Documents that are corrupt, invalid print options

[tbasham]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Ok, so occasionally we receive documents in xlsx format from an outside partner that cannot be opened by Excel 2008 for Mac, the error is "The file might have been damaged or modified from its original format".

If you try to open this document in Excel 2007 for Windows, we get the following error, "Excel found unreadable content in 'file name here.xlsx'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes.", we choose to recover, and are able to open the document, and Excel removes, "Removed Part: Print options."

If we then save the document, and move it back to Excel 2008 for Mac it opens normally without the damage error.

Does anyone know if the recover functionality exists in the Mac version of Excel, or another way to resolve this. It is becoming a big issue for some of our users that work with this outside partner a lot.

Thanks,

Tim

 

[Bob Greenblatt]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor:
Intel Ok, so occasionally we receive documents in xlsx format from an
outside partner that cannot be opened by Excel 2008 for Mac, the error
is "The file might have been damaged or modified from its original format".

If you try to open this document in Excel 2007 for Windows, we get the
following error, "Excel found unreadable content in 'file name
here.xlsx'. Do you want to recover the contents of this workbook? If you
trust the source of this workbook, click Yes.", we choose to recover,
and are able to open the document, and Excel removes, "Removed Part:
Print options."

If we then save the document, and move it back to Excel 2008 for Mac it
opens normally without the damage error.

Does anyone know if the recover functionality exists in the Mac version
of Excel, or another way to resolve this. It is becoming a big issue for
some of our users that work with this outside partner a lot.

Thanks,

Tim

The recovery capability of Excel 2008 is not as good as the Windows
version. I would suggest trying to get to the bottom of what your
outside partnere is doing to the file. Perhaps it is comming from a
corrupted template. What version of Excel is your partner using? Can
your partner open the file properly in Excel 2007?