Talk about punishment! I PCS'd from Korea (air force) and the box containing
the serial # for my Adobe Photoshop was lost. (Serial # was on the case)
So...when I contacted Adobe for a serial number they told me "We no longer
have those." ?!?!?!(I was expecting a more technical answer and was told
after much prodding that the photoshop I bought in 99 was no longer
supported...But I doubt that would happen with Office)
So in my case, I think it was the Shipping Company being sloppy.

(would the info from another disk of the same program and year work for my
disk?)