Hi James,
You may want to use the link below to post this to the MS Office Communicator newsgroup and describe there some of the
functionallity you're looking for to meet your needs for tech support.
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Looking at Communicator as a form of tech support.
Any Pros or Cons? >>
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Please let us know if this has helped,
Bob Buckland ?

MS Office System Products MVP
LINKS
A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsoft.public.office.communicator
or via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.office.communicator
B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com