Caladyjane,
You actually don't download anything from Microsoft except updates or
service packs. You install software on your pc from your installation cd(s).
As a suggestion;
To answer or suggest anything for your question, anyone here would need some
pretinent information, such as:
You Windows version.
Specific error messages recieved during the installation of your Office
version.
Information on your pc before this problem that you may think is important
before your problem with installation.
Chris Schatte
use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities