Download version of MSO will not accept product key of hard copy

[madamsplash]

Hi - downloaded Microsoft Office for trial period, and have received my new
hard copy but it will not accept the Product Key. I attempted to install the
new copy over the top and it accepted the product key happily, but alas, all
programs state that it is still a trial version - be grateful if anybody
knows a faster track to making this happen - before I try to uninstall and
reinstall.

With Thanks

 

[Milly Staples [MVP - Outlook]]

Uninstall both versions (trial and purchased) and then reinstall only the purchased version. Trials should always be removed before installing a purchased, retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, madamsplash asked:

| Hi - downloaded Microsoft Office for trial period, and have received
| my new hard copy but it will not accept the Product Key. I attempted
| to install the new copy over the top and it accepted the product key
| happily, but alas, all programs state that it is still a trial
| version - be grateful if anybody knows a faster track to making this
| happen - before I try to uninstall and reinstall.
|
| With Thanks

 

[***TominFL***]

I can't figure out why I can reply to a post but when I try to start a new
question i get the hand icon with a yellow and red star on it and has a
punctuation mark on it, but I get no page to post on. Can you help Millie?