Duplicate Groove User Account

[riccadonna63]

Hello

My computer was recently reformatted and when I imported a backup of
my user account it asked for a password and I can't recall what it
is. It doesn't have the hint option either. I deleted Groove and re-
installed but the account must still be on my computer somewhere as it
still asks me to login with a password. I can't find anywhere on my
computer where the user account details sit so I can delete it.

I've since setup a new user account but now there is a conflict (out
of sync) and other users to the workspaces that I belong to keep
getting the message to verify user as there are now 2 of me.

How can I delete the user account with the password and just keep the
new account so it avoids confusion for everyone?

I have looked everywhere for help on this but have had no luck and I
would appreciate any help that you can give me.

Thank you
Rosa

 

[Revett]

We get this issue all the time.

I don't know of any way to permanently remove an unwanted account, but there
is a simple workaround. In Options > Contact Manager, you can hide unwanted
identities where somebody has more than one. But you have to know which one
to hide. Here's what we do.

In Preferences > Identities > Edit, put something that makes your new
account unique. Example: Job Title = "Fine Person". Make sure 'All Contact
Info' is saved in whichever directory your other users use -- local or public
or both.

When any of your users gets a conflict message about your name as they open
the workspace, have them click the Properties of one of the duplicates. If
that one shows your title as Fine Person, then they can select the other
name, click Alias, and give it a name such as Donna (Old). Now they can go
into Options > Contact Manager on the launchbar and hide Donna (Old). When
everyone has done this, you can give yourself your real title again.

It sounds a lot more complex here than it is.

If anybody knows a simpler method, I'll be happy to use it!

 

[Frances Selkirk [MSFT]]

Yes, there are ways to resolve this issue.

Groove 2007 never deletes data when you uninstall it. Earlier versions could
do so optionally. Sometimes -- like in this situation -- you want to remove
data, so we include a utility to do that. However, there's no way to delete
just an account you can't log into.

The workaround to delete the account is a three-step processs:
1. Save your account and any unique data that you have in Groove (for
example, workspaces for which you are the only member).
2. Delete all Groove data.
3. Restore your account and any unique data.

For more detailed instructions, see KB 916375, "How to delete a Groove
account when you can no longer log on to it" at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;916375

Revett is right about how to resolve a name conflict. (Contacts can also be
deleted from your Contacts tab, but that won't keep them from showing up in
other places.) After you have made your new account distinguishable from the
old, also ask a manager in each of your workspaces to uninvite the old
account from that workspace. This will get rid of the synchronization errors.

You may also want to read "Tips for creating a new account" in KB917162 at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;917162, and the
information at http://support.microsoft.com/default.aspx?scid=kb;EN-US;922161.

I hope this helps!

 

[riccadonna63]

Yes, there are ways to resolve this issue.

Groove 2007 never deletes data when you uninstall it. Earlier versions could
do so optionally. Sometimes -- like in this situation -- you want to remove
data, so we include a utility to do that. However, there's no way to delete
just an account you can't log into.

The workaround to delete the account is a three-step processs:
  1. Save your account and any unique data that you have in Groove (for
example, workspaces for which you are the only member).
  2. Delete all Groove data.
  3. Restore your account and any unique data.

For more detailed instructions, see KB 916375, "How to delete a Groove
account when you can no longer log on to it" athttp://support.microsoft.com/default.aspx?scid=kb;EN-US;916375

Revett is right about how to resolve a name conflict. (Contacts can also be
deleted from your Contacts tab, but that won't keep them from showing up in
other places.) After you have made your new account distinguishable from the
old, also ask a manager in each of your workspaces to uninvite the old
account from that workspace. This will get rid of the synchronization errors.

You may also want to read "Tips for creating a new account" in KB917162 athttp://support.microsoft.com/default.aspx?scid=kb;EN-US;917162, and the
information athttp://support.microsoft.com/default.aspx?scid=kb;EN-US;922161.

I hope this helps!

Hello Frances and Revett

Thank you so much for your help.

Regards
Rosa