Edit/Find - Screen Blanks

H

Hamish McLean

Running W2K SP3 and Office Standard 2000 SP3 on several
Dell Optiplex GX260.

The probelm is in MS Wodd 2000:
Using Edit/Find or CTRL F.
The Find & Replace box pops up but the entire text in the
document disappears; it re-appears if you push Esc and get
rid of the Find & Replace box.

Tried to load Graphics card drivers from ATI - then
changes screen resolution - seemed to fix the problem.
Tried the same fix on another PC (exact same spec) and the
problem remained. The problem has also returned to the PC
we thought we had fixed.

CTRL F works in all other apps.

All suggestions welcome.

Thanks
Hamish McLean
 
K

Klaus Linke

Hi Hamish,

Word in all current versions has problems with multi-monitor support.
In your case, it's probably the HydraVision Desktop Manager, desk95.exe,
that has to be disabled. If you don't find anything in the ATI software, you
could try to remove the responsible Registry key.

Or you could try if an update of ATI Hydravision gets rid of the problem.
The KB article
http://support.microsoft.com/default.aspx?scid=kb;en-us;810937
could indicate that it might be fixed ("Note: Desk95.exe and Viewport.exe
were only included in ATI HydraVision versions 2.5 and earlier.").

I heard that MS knows about the problems with the Find (and some other)
dialogs, and plans a KB article, but I haven't seen one yet.

Regards,
Klaus
 
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