Editing text story in Word / Not enough memory

[Jim Goldthorp]

I have reviewed several of the messages pertaining to
insufficient memory when performing some tasks in
Publisher 2002 and all of them have suggested that
disabling Script Blocking in Norton AntiVirus would fix
this problem. I followed this advice and found that it
did not solve the problem. My research both on
Microsoft's Knowledge Base and Symantec's site have also
indicated that the plug-in for Office must be disabled.

To do this:

Open Norton AntiVirus. Select options for this program
(either in Norton SystemWorks or Norton AntiVirus).
Under "Miscellaneous" deselect "Enable Office Plug-in".
This refers to Office 2000 or Office XP running Norton
AntiVirus 2002/2003.

For Norton AntiVirus 2001, to disable the plug-in:
Start NAV. (If part of Norton SystemWorks, start NSW, and
then select Norton AntiVirus). Click "Options" and then
click "General" In the "Microsoft Office 2000 plug-in"
section, uncheck "Enable plug-in" Click OK, and then
exit NAV.


For Norton AntiVirus 2000, to disable the NAV plug-in:

Click Start, and then click Run. Enter the following:

For Windows 95/98 with Norton AntiVirus installed:
(include the quotes) "c:\windows\system\Regsvr32" -
U "C:\Program Files\Norton AntiVirus\OfficeAV.dll"

For Windows 95/98 with Norton SystemWorks installed:
(include the quotes) "c:\windows\system\Regsvr32" -
U "c:\Program Files\Norton SystemWorks\Norton
AntiVirus\OfficeAV.dll"

For Windows NT/2000 with Norton AntiVirus installed:
(include the quotes) "c:\winnt\System32\Regsvr32" -
U "c:\Program Files\Navnt\OfficeAV.dll"

For Windows NT/2000 with Norton SystemWorks, change
to "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\OfficeAv.dll"

For WindowsXP with Norton SystemWorks installed:
(include the quotes) "c:\Windows\system32\Regsvr32" -
U "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\OfficeAv.dll"

C: should be changed to the drive where you have the
program installed should you have multiple partitions.

If this command is successful, the following message
appears: "DllUnregisterServer in C:\Program Files\Norton
AntiVirus\OfficeAV.dll succeeded."

To enable the plug-in, remove "-U" from the command.

I found this information in an article in Microsoft
Knowledge Base that can no longer be found.

I used one of the links provided in an earlier post that
brought up an article in Symantec's Knowledge
Base: "http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs
/1999091612160606" Symantec has been advised of the
problem. (Symantec is the developer of Norton AntiVirus
and Norton SystemWorks.)

 

[Jim Goldthorp]

You are an entirely negative person. I've read several
of your posts and find that you have an air about you
that suggests superiority to the other users to whom you
have responded.

I tried another antivirus program "BullGuard." Under the
operating parameters (ie. WindowsXP) on my system, this
program persistently had to close down for no apparent
reason. Not only that, it interfered with the
installation of other programs.

I have used Norton AntiVirus for years and until now have
not experienced any problems.

But, not every program will work perfectly. As any
developer will acknowledge, there will inevitably be
bugs. The program to which I alluded earlier, BullGuard
(although it had its problems), was able to find a virus
in a zipped file and the same file extracted, whereas
Norton AntiVirus did not.

Additionally, if I had some other option than Linux (not
enough software is supported) and Microsoft Windows in
any form as my operating system, I would be glad to
install it.

WindowsXP is a horrid operating system constantly
requiring fixes and updates from Microsoft; that does not
recognize installed hardware and, thus, does not install
the drivers; and that leaves your system at the mercy of
hackers. I admire Microsoft for their tenacity and
constant willingness to improve. However, 2 years
between the introduction of operating systems is hardly
sufficient time for the development of same.

In stead of relying on users to do the "beta" testing,
perhaps Bill Gates can take some of the money out of his
pocket and invest both money and time in hiring more beta
testers to join his software development team.

This also applies to the Office package of software,
including Publisher, where users are constantly
identifying problems when using it. Microsoft provides
limited support for their products. For example, I
purchased Office XP Professional which had PUblisher and
FrontPage bundled with it. I called the support line and
was advised that in spite of purchasing the whole
enchilda in the same package, I was not entitled to
support for Publisher. That left me searching the
knowledge base for any article that could assist me and
then reviewing, until 2:00 a.m., pages of postings to the
newsgroup until I finally found the solution to my
problem. I found it necessary to again search the
Knowledge Base and could, to no avail, not find the same
article to which I referred earlier.

So don't be too dismissive of people who have put some
effort into researching solutions to problems that are
frustrating to all of the users and that are willing to
then take the time to post their results to the newsgroup.

Jim.

 

[°°°M°S°°Publisher°°°]

Jim well of course, you can vote with your pocket and your feet as there are
plenty of other excellent well priced office and DTP programs out there that
offer more and better support.

Actually, I have few complaints about Win XP Pro. My only complaint is the
excessive time and difficulty to find buried folders that you need to
access. Even the Start menu is awkward and awfully time consuming to set
up. However, no crashes or other issues, and with the large amount of
complex added peripherals, I have zero problems.

Perhaps you are not an experienced enough user, or you are a user that likes
to twiddle twaddle and change things to often that causes you problems.

Yes, you deserve ten points of credit for looking for ways to resolve your
problems.

Cannot comment on BullGuard, as I have never ever heard of it.
Argh found BullGuard - no wonder you had problems with it, Bullguard is a
Blitisher program.
Did you really expect a Blitisher program to function correctly or properly
without issues?
To date, I have only come across one Blitisher company that makes software
to a high international standard.

--

 

[Amethyst]

You are an entirely negative person. I've read several
of your posts and find that you have an air about you
that suggests superiority to the other users to whom you
have responded.

I tried another antivirus program "BullGuard." Under the
operating parameters (ie. WindowsXP) on my system, this
program persistently had to close down for no apparent
reason. Not only that, it interfered with the
installation of other programs.

I have used Norton AntiVirus for years and until now have
not experienced any problems.

But, not every program will work perfectly. As any
developer will acknowledge, there will inevitably be
bugs. The program to which I alluded earlier, BullGuard
(although it had its problems), was able to find a virus
in a zipped file and the same file extracted, whereas
Norton AntiVirus did not.

Additionally, if I had some other option than Linux (not
enough software is supported) and Microsoft Windows in
any form as my operating system, I would be glad to
install it.

WindowsXP is a horrid operating system constantly
requiring fixes and updates from Microsoft; that does not
recognize installed hardware and, thus, does not install
the drivers; and that leaves your system at the mercy of
hackers. I admire Microsoft for their tenacity and
constant willingness to improve. However, 2 years
between the introduction of operating systems is hardly
sufficient time for the development of same.

In stead of relying on users to do the "beta" testing,
perhaps Bill Gates can take some of the money out of his
pocket and invest both money and time in hiring more beta
testers to join his software development team.

This also applies to the Office package of software,
including Publisher, where users are constantly
identifying problems when using it. Microsoft provides
limited support for their products. For example, I
purchased Office XP Professional which had PUblisher and
FrontPage bundled with it. I called the support line and
was advised that in spite of purchasing the whole
enchilda in the same package, I was not entitled to
support for Publisher. That left me searching the
knowledge base for any article that could assist me and
then reviewing, until 2:00 a.m., pages of postings to the
newsgroup until I finally found the solution to my
problem. I found it necessary to again search the
Knowledge Base and could, to no avail, not find the same
article to which I referred earlier.

So don't be too dismissive of people who have put some
effort into researching solutions to problems that are
frustrating to all of the users and that are willing to
then take the time to post their results to the newsgroup.

Jim.

Jim,

What David told you is correct - if you don't like the solution, it really
isn't our problem. The issue is with Norton, not Windows XP, Office or
Microsoft. It is a known issue and what David told you is the only way to
fix it. If you don't like MS products no one is forcing you to purchase
them - there are plenty of alternatives. Removing Norton - or the Office
plugin thereof - is the only way to fix this issue.

--
Cassandra
Card carrying member of the Fresh Start Club 'The Undead Are People
Too!'

Reply address is fake. Please send all praise, abuse, insults, bequests
of £1million to cassandra (at) craigy34 (dot) freeserve (dot) co (dot)
uk. Change the obvious to the obvious.
Private requests for assistance will not be acknowledged. Please post
all correspondence to the group so that all may benefit. Thank you.

 

[Ed Bennett]

Whilst attempting to develop brick-based storage technology, Ed reads a

I tried another antivirus program "BullGuard." Under the
operating parameters (ie. WindowsXP) on my system, this
program persistently had to close down for no apparent
reason. Not only that, it interfered with the
installation of other programs.

Try AVG from www.grisoft.com

I have used Norton AntiVirus for years and until now have
not experienced any problems.

Lucky you.

In stead of relying on users to do the "beta" testing,
perhaps Bill Gates can take some of the money out of his
pocket and invest both money and time in hiring more beta
testers to join his software development team.

Microsoft have extensive private beta tests before a product is even shipped
as a "preview" release.

 

[JD Rocke]

The beta testing they are doing with Office 03 has IT guys raving. Several
different sources refer to it as "The pre-release service pack". Heres to
hoping they will continue this new beta testing endeavor with Longhorn.

 

[Jim Goldthorp]

Cassandra,

What David told me is not a solution. A solution
involves discovering a work-around for a problem. What
he is suggesting is eliminating the problem. I like my
solution because, believe it or not, it allowed me to
perform the task I was endeavouring to. If you read the
posting that originated this stream, it originated with
me and I am the one that suggested disabling the plug-in
in Norton AntiVirus. Many other people suggested
disabling the Script Blocking.

Also, the problem arose when using a Microsoft product so
the issue is a Microsoft issue. As far as the problems
with WindowsXP, they are separate issues that do not
relate to the use of Publisher and are a general
observation that I often get the infamous "This program
has experienced a problem and has to shut down. Please
send a report to Microsoft." WindowsXp was touted as not
experiencing many BSD's (Blue Screen of Death), yet these
program shutdowns and other Blue Screens of Death have
occured constantly.

By the way, Microsoft was sued by the States for
AntiTrust violations given that they have established a
monopolistic stranglehold on PC's with their products.
They settled those lawsuits and expressed "mea culpa."

There really isn't any other option to using Windows
given that software development has been forced to
provide products that only operate in conjunction with
this operating system. Unix and Linux do not have a vast
catalogue of software to run in conjunction with their
operating systems.

If you can give me an alternative, I would be glad to try
it out.

By the way, I like the OfficeXp products. I just don't
like the bugs that constantly fly around when using them.

Jim

 

[Ed Bennett]

Whilst attempting to develop brick-based storage technology, Ed reads a

What David told me is not a solution. A solution
involves discovering a work-around for a problem. What
he is suggesting is eliminating the problem.

If I may interject:
solution: 2. resolution, solving, explanation, method for the solving, of,
for, to, a problem, puzzle, question, doubt, difficulty etc.
solve: find answer to (problem, puzzle) or way out of (difficulty)
[Taken from the Concise Oxford Dictionary, 7th Edition]

A solution can be a workaround or a way of eliminating a problem. To me,
eliminating a problem is a better solution than working around it.

I like my
solution because, believe it or not, it allowed me to
perform the task I was endeavouring to.

If you had actually made that clear without quoting an entire web page, we
might have been able to find that out.
David's solution would also have made it possible for you to do what you
were trying to do, but would also have removed some faulty software from
your computer.

If you read the
posting that originated this stream, it originated with
me and I am the one that suggested disabling the plug-in
in Norton AntiVirus. Many other people suggested
disabling the Script Blocking.

That is because disabling the Office Plugin is the well-documented advice,
that until now i had never seen work. Disabling Script Blocking has worked
far more often in my experience, and is less well-documented than the Office
Plugin.

Also, the problem arose when using a Microsoft product so
the issue is a Microsoft issue.

No. Microsoft cannot write their programs to work with every piece of
faulty software on the market. The fault is caused by bad programming in
the Symantec software, and therefore the problem is a Symantec issue.

As far as the problems
with WindowsXP, they are separate issues that do not
relate to the use of Publisher

Then why bring them up here?

and are a general
observation that I often get the infamous "This program
has experienced a problem and has to shut down. Please
send a report to Microsoft."

At least in Windows XP these problems get reported and Microsoft can take
steps to try and find out what's causing them and how to solve them.
In 9x, you just got "If the problem persists, contact the program vendor" -
a real cop-out.

WindowsXp was touted as not
experiencing many BSD's (Blue Screen of Death), yet these
program shutdowns and other Blue Screens of Death have
occured constantly.

Then comiserations to you. I have not experienced a single BSOD since I
installed Windows XP. Windows 98 was constantly plagued by the things.

By the way, Microsoft was sued by the States for
AntiTrust violations given that they have established a
monopolistic stranglehold on PC's with their products.
They settled those lawsuits and expressed "mea culpa."

Your point being? This just proves that Microsoft releases software good
enough to take a stranglehold on the market. How can you blame Microsoft
for not having strong enough competition?
In a sports competition, if one competitor beats the others by a massive
majority (say, three seconds in a 100m sprint), and managed to win every
contest around for a good number of years, would they be sued for
establishing a monopoly on sports events and not allowing the competition to
win?

By the way, I like the OfficeXp products. I just don't
like the bugs that constantly fly around when using them.

Office 2003 is less buggy than Office XP was. Not that Office XP was too
buggy IMHO, but Office 2003 is a fantastic feat of programming, and I would
take off my had to the MS devs if I was wearing one.

 

[°°°M°S°°Publisher°°°]

Yeah, I think XP and Office 2003 is most definitely a grade up the ladder in
quality.

Symantec have a magnificent history of putting out faulty software, not
fixing the issues or releasing service packs, and then tell you to buy the
next version if you want that problem fixed.

If you don't like Windows, toddle off to play with Linux and have fun.

--

 

[jJim Goldthorp]

That is because disabling the Office Plugin is the well-
documented advice,

that until now i had never seen work. Disabling Script Blocking has worked
far more often in my experience, and is less well- documented than the Office
Plugin.

I had first tried disabling the Script Blocking and,
although it had been mentioned most often as the
purported solution to this problem, it didn't work for
me. I was then forced to search for another solution.

By the by, I only reiterated the whole web-page because I
could no longer find the original Knowledge Base article
that had provided me with the solution. I also wanted to
save some people some time.

What gives with these people? I was only trying to help.

No. Microsoft cannot write their programs to work with every piece of
faulty software on the market. The fault is caused by bad programming in
the Symantec software, and therefore the problem is a

Symantec issue.

I was unaware of a problem until such time as I attempted
to perform this task in Publisher. I had no knowledge
that the problem originated with some other software,
ergo the problem lay with Microsoft. Any other Publisher
user would also lay the fault at Microsoft's feet as it
was not apparent that another program was causing
difficulties.

Then why bring them up here?

Good point. I was frustrated with the persistent
problems I had been experiencing with Microsoft products
and was blowing off some steam.

At least in Windows XP these problems get reported and Microsoft can take
steps to try and find out what's causing them and how to solve them.
In 9x, you just got "If the problem persists, contact the program vendor" -
a real cop-out.

Then comiserations to you. I have not experienced a single BSOD since I
installed Windows XP. Windows 98 was constantly plagued

by the things.

I am surprised that you have not experienced the same
level of difficulty with WindowsXP. I've spoken with
several users and they have all expressed the same dismay.

Your point being? This just proves that Microsoft releases software good
enough to take a stranglehold on the market. How can you blame Microsoft
for not having strong enough competition?
In a sports competition, if one competitor beats the others by a massive
majority (say, three seconds in a 100m sprint), and managed to win every
contest around for a good number of years, would they be sued for
establishing a monopoly on sports events and not allowing the competition to
win?

It's kind of hard to win a competition with a heavy-
weight if you are only a welter-weight. Because of the
monopoly enjoyed by Microsoft, it is difficult for other
developers to grow given the lack of a large client base.

them.
Office 2003 is less buggy than Office XP was. Not that Office XP was too
buggy IMHO, but Office 2003 is a fantastic feat of programming, and I would
take off my had to the MS devs if I was wearing one.

I have both Corel WordPerfect Suite (which has better
features than Word) and Office XP installed on my
computer. However, given the popularity of Microsoft
products, I find myself using OfficeXP more often. The
popularity Microsoft enjoys is in large part due to the
marketing that they do by encouraging arrangements with
institutional end-users whereby they are offered
Microsoft products at a reduced rate. You are therefore
forced as a individual user to learn the product that
your employer has purchased.

I laud any software developer's ability to produce the
programs they do having had some exposure to programming
myself. You are right in stating that Microsoft cannot
foresee the difficulty of interaction with other
software, but, as expressed earlier, I did not know that
this conundrum was due to such an interaction.


Jim

 

[Ed Bennett]

Whilst attempting to develop brick-based storage technology, Ed reads a

I was unaware of a problem until such time as I attempted
to perform this task in Publisher. I had no knowledge
that the problem originated with some other software,
ergo the problem lay with Microsoft. Any other Publisher
user would also lay the fault at Microsoft's feet as it
was not apparent that another program was causing
difficulties.

People lay a lot of problems at Microsoft's feet, including world poverty.

It's kind of hard to win a competition with a heavy-
weight if you are only a welter-weight. Because of the
monopoly enjoyed by Microsoft, it is difficult for other
developers to grow given the lack of a large client base.

Heavy-weights and feather-weights compete in different arenas. I have never
seen a geavy-weight wrestler/boxer being forced by the wrestling/boxing
authorities to lose weight in order to fight a feather-weight.

I have both Corel WordPerfect Suite (which has better
features than Word) and Office XP installed on my
computer. However, given the popularity of Microsoft
products, I find myself using OfficeXP more often. The
popularity Microsoft enjoys is in large part due to the
marketing that they do by encouraging arrangements with
institutional end-users whereby they are offered
Microsoft products at a reduced rate. You are therefore
forced as a individual user to learn the product that
your employer has purchased.

The popularity of Microsoft's software is more to do with its volume
licensing agreements, and the reputation it has for producing high-quality
software.