Email disappearing after system restore

B

Barry

I've just rebuilt a hard disk from a disk image (hard disk was failing
intermittantly) and now outlook has come back OK but when I receive emails
they simply dissappear into the ether, they're gone from the mail server
(pop3) and not in the outlook.pst file

I could reinstall outlook and import my old messages but I'm curious as to
why this would be happening.

Outlook v 2003 (11.6359.6360) running on XP pro SP2
 
B

BillR [MVP]

Any rules in place that might be moving them?
Any filters in place that might be hiding them?
Does an Advanced Search locate them?
 
B

Barry

Hii BillR, thanks for the quick reply.

There are no rules visible (where in fact there should be) , and no filters,
and an advanced search doesn't find any other .pst file.

I've run a repair install on the Office and all appears OK now, not sure if
my hard disk image restore may have been incomplete - it was built using
GetDataBack which I've found to be otherwise good.

Cheers

Barry
 
B

Brian Tillman

Barry said:
There are no rules visible (where in fact there should be) , and no
filters, and an advanced search doesn't find any other .pst file.
Click to expand...

Advanced search within Outlook, not Windows. You're not looking for other
PSTs, you're looking for the vanished messages.
 
B

Barry

Apologies, wrong 'adcanced Search'.

....but to answer the question, advanced email search doesn't find them. I
did a repair install of office and I can now receive emails without them
disapearing - the missing emails are still missing, so I may have to live
with that.

...a new feature has presented itself..

I have 2 mail profiles - one for dialup and one for my broadband (so I can
have different SMTP server names defined for outgoing emails - restriction of
the ISP) and using my dialup profile there are several 'Personal Folders'
items (I only have one PST file, and these don't appear when I use the other
profile) which I want to get rid of, but the 'close Personal folders' item is
greyed out and they don't appear in the 'Data File management' and are not
used as the default mail file on any of the email accounts - any ideas on how
to get rid of these ?

....also my old RULES have disappeared.

I can restore my OUTLOOK.PST file and try to get back to square 1, but it's
a bit of a pain.

Any ideas ?

Cheers
 
B

Brian Tillman

Barry said:
I have 2 mail profiles - one for dialup and one for my broadband (so
I can have different SMTP server names defined for outgoing emails -
restriction of the ISP)
Click to expand...

Each account within the same profile should be able to have its own server
settings. I don't think you need separate profiles for that. The only
thing requiring separate profiles is the need to have distinct message
stores for the two accounts.
and using my dialup profile there are several
'Personal Folders' items (I only have one PST file, and these don't
appear when I use the other profile) which I want to get rid of, but
the 'close Personal folders' item is greyed out and they don't appear
in the 'Data File management' and are not used as the default mail
file on any of the email accounts - any ideas on how to get rid of
these ?
Click to expand...

Corrupt mail profile. You'll need to create a new one, but don't let it
create a new PST, just have it use the existing PST. Follow the "Data File"
path first before recreating the accounts.
 
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