email in but no out

J

jonik

Have read of similar problem on site. Finally got high speed. Everything
works fine without router. Have exhausted all possibilities and had about
ten techs scratching their heads. Even had guru remote in and try. I get
the Outlook unable to connect to your outgoing (smtp) e-mail server. I
restored to before the SP2 pack thinking this was problem. Uninstalled my
security hoping for that fix. Still get same message. Desperately need this
fixed as my business can not survive without my voip which needs the router.
Help Help Hlep
 
B

Brian Tillman

jonik said:
Have read of similar problem on site. Finally got high speed.
Everything works fine without router. Have exhausted all
possibilities and had about ten techs scratching their heads. Even
had guru remote in and try. I get the Outlook unable to connect to
your outgoing (smtp) e-mail server. I restored to before the SP2
pack thinking this was problem. Uninstalled my security hoping for
that fix. Still get same message. Desperately need this fixed as my
business can not survive without my voip which needs the router.
Click to expand...

Didn't you post this question already? If not, there's one very much like
it (even including the ten techs scratching their heads) that's already been
answered. Google is your friend.
 
V

Vanguardx

jonik said:
Have read of similar problem on site. Finally got high speed.
Everything works fine without router. Have exhausted all
possibilities and had about ten techs scratching their heads. Even
had guru remote in and try. I get the Outlook unable to connect to
your outgoing (smtp) e-mail server. I restored to before the SP2
pack thinking this was problem. Uninstalled my security hoping for
that fix. Still get same message. Desperately need this fixed as my
business can not survive without my voip which needs the router. Help
Help Hlep
Click to expand...

Check your 'hosts' file (no extension) does NOT have an entry with the
IP name of your SMTP mail server. If it does, and if you didn't put it
there, then you might have malware on your system.

Can you ping their SMTP server (if it responds to pings)?

ping <smtpserver>

Can you traceroute to it?

tracert <smtpserver>

Have you enabled transport logging in Outlook and then reviewed that
logfile to see if it ever found the SMTP server and, if so, if it
attempted to login (HELO, USER, PASS commands) and then do some more
commands after that?

If it is a NAT router with a rule-based firewall, have you checked the
rules and other various settings to see that it is not blocking output
SMTP traffic on port 25? Does it provide a log function? Who manages
the router's setup (so you can ask them about blocking of outbound SMTP
traffic).
 
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