Email Merge contains some document information that it shouldn't

[Colin]

I hope I can get some help on this:

I have been sending out an email to about 200 people every month and a few
of them don't seem to work correctly. Sometimes the fields will be displayed
in the email or some information from a previous mail merge (using mostly the
same documents). For example,

<<First>> <<Last>>
Joe Schmo

or

Jill Doe
Joe Schmo

When I look at the sent email in outlook, the email looks perfect, but
somehow a couple of emails every month are getting some wrong information. I
suspect that some email systems are stripping down the message somehow or
something like that. Any help at all is appreciated

 

[Doug Robbins - Word MVP]

What steps are you taking the execute the merge to email?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Colin]

Thanks for responding so quickly. Basically what I am doing is I have a word
document with general information and two excel documents. One of these has
information such as names, email addresses etc. and it also draws some
information from the other excel document via a vlookup command. This is
then inserted into the word document in different fields and then sent to
outlook. The emails that I send from outlook look perfect (I can see them in
the sent messages folder) but sometimes when some of the recipients respond
there is some extra information in their email. There is always the correct
information I wanted to send them, but sometimes it will contain a few fields
from a different recipient, or the actual fields themselves ie)
<<lastname>>. I also had one come back that had all sorts of formatting
issues and was basically unreadable. I hope that I eliminated this by saving
the word document with no special formatting, but the mail merge itself
requires some formatting at least with the inserted fields etc. Any help
would be appreciated.

 

[Doug Robbins - Word MVP]

Sorry, but you did not really answer the question which was "What steps are
you taking the execute the merge to email?"

Better to make sure that part is being done correctly before trying to find
what else it might be.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Colin]

I am just creating the mail merge and doing the 6 steps listed.. selecting
email, the starting document, the recipients, write the letter, preview
message, complete the merge and electronic mail. I just fill in the subject
there and then it is sent through outlook

 

[Doug Robbins - Word MVP]

Try setting it up as a formletter type mailmerge and execute it to email.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP