Email Not Received On 1 of 5 Accounts

J

jaygreg

Using Outlook 2003 SP3 for 5 email accounts. Mave Business Contact Manager
2.00.5324.00 installed but don't think it's relavent to issue since it's
little used and has been there for two years without incident. Around 7/1/08
I began getting this message each time my email accounts were checked:
Task 'jhg - Receiving' reported error (0x8004210A) : 'The operation timed
out waiting for a response from the receiving (POP) server. If youcontinue
to receive this message, contact your server administrator or Internet
service provider (ISP).'

ISP is Time WArner Road Runner who ran me through the hoops and finally
drove me here. They did admit there may be "a temporary server issue" but
made no attempt to investigate further. They finally drove ne here.

Can anyone give me a clue? I finally delerted the account and reentered it
thinking some part of the file may have been corrupted. The other four email
accounts run there check coourse without incident. This fifth is the only
one that hangs up.
 
J

jaygreg

All accounts are with the same ISP. I have not tried deleting all five
accounts and reentering just the one currently giving problems. If I do so
and find it works, does that mean some other part of the file containing all
five accounts was corrupted and reentering the other four would most likely
result in no hangups?
 
V

VanguardLH

jaygreg said:
Using Outlook 2003 SP3 for 5 email accounts. Mave Business Contact Manager
2.00.5324.00 installed but don't think it's relavent to issue since it's
little used and has been there for two years without incident. Around 7/1/08
I began getting this message each time my email accounts were checked:
Task 'jhg - Receiving' reported error (0x8004210A) : 'The operation timed
out waiting for a response from the receiving (POP) server. If youcontinue
to receive this message, contact your server administrator or Internet
service provider (ISP).'

ISP is Time WArner Road Runner who ran me through the hoops and finally
drove me here. They did admit there may be "a temporary server issue" but
made no attempt to investigate further. They finally drove ne here.

Can anyone give me a clue? I finally delerted the account and reentered it
thinking some part of the file may have been corrupted. The other four email
accounts run there check coourse without incident. This fifth is the only
one that hangs up.
Click to expand...

Disable the e-mail scanning feature of your anti-virus program (which is
redundant). Then retest the receiving of e-mails.
 
R

Roady [MVP]

That's too early to call. I don't ask you to delete your current
configuration either. I simply asked what happened when you create a mail
profile dedicated to that account.
 
J

jaygreg

I did, Van. Same results: one account times out.

VanguardLH said:
Disable the e-mail scanning feature of your anti-virus program (which is
redundant). Then retest the receiving of e-mails.
Click to expand...
 
J

jaygreg

If you disable all but the one account, does it then poll okay?<<
No, it does not.
 
V

VanguardLH

jaygreg said:
No, it does not.
Click to expand...

Have you tried telnetting into their e-mail server to see it you can
reach it and if a mail session starts?

* telnet <popserver> 110
(get a welcome message line)
* user <username>
+OK
* pass <password>
+OK ready
* list
(list of messages, if any, followed by a period character)
* quit
+OK
* quit
(exit telnet)

I'm assuming above that you are using a POP account. You didn't mention
the account type (POP, IMAP, HTTP, Exchange). The idea is not to go
through a mail session manually but just to see if you can establish a
mail session. The starred lines are those that you enter. The above
only works if SSL is not used for the connection (if SSL were required,
normally a different port is used than 110, like 995).

Have you gone into the problematic account to remove all items in the
Inbox folder by either moving them into a different folder, like a
user-created holding folder, or deleting them? You may have a corrupted
e-mail that their server cannot handle when it attempts to deliver it to
you.
 
J

jaygreg

I'm assuming above that you are using a POP account<<
These are POP3 accounts, set up as such in Outlook 2003. All are accessible
as an alternative via webmail (I use Firefox).
Inbox folder by either moving them into a different folder, like a
user-created holding folder, or deleting them?<<
Click to expand...

I deleted all mail via the webmail alternative then attempted to access it
again through Outlook. Same results; times out.

Re>>The idea is not to go through a mail session manually but just to see
if you can establish a mail session. <<
It' 's been a long time since I entered such commands. Do this fron the
"Run" selection under "Start" or do I need a DOS prompt... or is that what
"Run" will give me?
 
V

VanguardLH

jaygreg said:
...


It' 's been a long time since I entered such commands. Do this fron
the "Run" selection under "Start" or do I need a DOS prompt... or is
that what "Run" will give me?
Click to expand...

You need to load a command shell (aka Command Prompt or DOS shell) where
you execute the above commands. There should already be a shortcut to
Command Prompt in your Start menu, or run "cmd.exe" using Start -> Run.
 
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