email pane does not scroll when i write

A

Aqueous

reaching the bottom of the view while writing email, the pane does not
continue to create viewable text, but instead shifts upwards. i cannot see
what i am writing and have to use scrollbar to reveal it. huh? Just
installed Outlook 2007, office pro 2007, using XP all up to date stuff.
 
A

Aqueous

Anyone have any idea if there is a fix for this? it is so irritating to
suddenly not be seeing the line I am typing on. It seems usually to shift
about 5 lines up, but sometimes goes to the top of the message. Any help out
there?
 
A

Aqueous

Maybe no response means I have not explained this problem--surely it is not
me alone. I have OL 2007 with XP. When i compose an email, my words appear
on the email pane until I go just beyond the bottom of the pane (or whatever
you call the screen I see as I work). At that point, instead of continuing
to scroll down to reveal what I am writing, the view I see is, without
warning, several lines back. The cursor does not jump up there; i could
continue writing, and do, for some time until i look at the screen and see
much earlier lines istead of what i just wrote. to see what i just wrote, i
have to drag the scroll bar down. This is a constant process. You can
imagine how annoying it is, type, scroll, type, scroll. can anyone suggest a
way to fix this? I searched the KB and several other sources, find not a
thing, but I have trouble putting an easy search label on this phenomenon.
Thank you, if you have any thoughts on this.
 
R

Russ Valentine [MVP-Outlook]

What makes you think it is not you alone? That is most likely the case when
you get no response. I've seen no one else able to reproduce the behavior.
If it were a known Outlook issue, you would have heard that by now.
 
A

Aqueous

I appreciate your reassurance that this is not some obvious problem I should
be able to solve myself. I am optimistic someone will offer assistance.

Russ Valentine said:
What makes you think it is not you alone? That is most likely the case when
you get no response. I've seen no one else able to reproduce the behavior.
If it were a known Outlook issue, you would have heard that by now.
--
Russ Valentine
[MVP-Outlook]
Aqueous said:
Maybe no response means I have not explained this problem--surely it is
not
me alone. I have OL 2007 with XP. When i compose an email, my words
appear
on the email pane until I go just beyond the bottom of the pane (or
whatever
you call the screen I see as I work). At that point, instead of
continuing
to scroll down to reveal what I am writing, the view I see is, without
warning, several lines back. The cursor does not jump up there; i could
continue writing, and do, for some time until i look at the screen and see
much earlier lines istead of what i just wrote. to see what i just wrote,
i
have to drag the scroll bar down. This is a constant process. You can
imagine how annoying it is, type, scroll, type, scroll. can anyone
suggest a
way to fix this? I searched the KB and several other sources, find not a
thing, but I have trouble putting an easy search label on this phenomenon.
Thank you, if you have any thoughts on this.
Click to expand...
Click to expand...
 
F

fishinwater

I have the exact same problem with viewing window jumping to top of page
while I am still successfully typing at bottom. Did you really fix it with
Bios update and how do I do that?
 
M

Mike Blair

What video card and drivers does everyone have?

I updated the drivers to the latest available for a NVIDIA Quadro FX 540 and
updated the BIOS also (this is on my bosses pc).

He has not mentioned a problem since then. The PC is a Dell Precision 470.
 
M

Mike Blair

NEVER MIND!!

It repeated the behavior about 30 minutes after I wrote this.

MS Please, Please, Please help!
 
B

Brian Tillman

Mike Blair said:
MS Please, Please, Please help!
Click to expand...

If you need MS to respond, you'll need to open a service incident. This
newsgroup is not an official support channel.
 
M

Mike Blair

UPDATE:

The pc in question is actually my manager's. We have a total of 9 pc's in
engineering here. We have a lot of similarity in our workstations, but only
he has a problem.

- They all use Quadro FX cards.
- We all have Dell Precisions.
- We all have XP Pro with the exact same updates for office AND windows
(pushed via network, not pulled from web)
- We all have the same Office package (2007).
- We all use the same mouse.
- We all use Symantec, which is updated via network.

That's all I can think of for now. MS, please reply and let me know if any
more info on similarities will help. I cannot think of any significant
differences.

Thank you.
 
M

Mike Blair

Thank you Brian, I will look into doing just that.

Please ignore the repeated phrase in my update recently posted below. I
hope that the information supplied might just help someone looking into the
problem since it does not appear to be an isolated incident. I have received
several emails from other folks asking if I had luck fixing it.

Thanks again.
 
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