Email Results Broken

D

Dan Tschippert

I recently moved my websites to a virtural private server. All of them have
multiple forms that send the results via email.

Now it seems that any of the forms which send the results via email do not
work for me from several browsers, isp's and locations, but do work for my
HSP when they test it.

When ever I complete the form and click on submit, I get an error that the
page is looking for:
http://www.mydomain.com/_vti_bin/shtml.exe/info_request.htm

info_request.htm is the page with the form on it. The form is supposed to
return with a confirmation page, success.htm which seems to be set up
correctly within the form properties.

All of my forms were working properly BEFORE I moved to a VPS. My HSP has
manually reinstalled the FrontPage extensions, that did not help. The form
does seem to work properly when the hsp tries it.

Anyone have any suggestions as what I can check or suggest to my HSP as to
what may be the problem? If you need to see the form, it is at:
www.funddrive.com/info_request.htm

As I indicated, whenever my HSP tries it, they say it works. But, when I try
it or my customer's try it, it doesn't work correctly.

Thanks in advance for any help.

Dan
 
S

Steve Easton

The form bot can't use "Absolute" links such as
http://www.mydomain.com/_vti_bin/shtml.exe/info_request.htm
because the server thinks an outside source is trying to access the _vti_bin which violates
permissions.

It needs to be a "Relative" link like this: _vti_bin/shtml.exe/info_request.htm

You may have to recreate your forms and republish. You can try editing the web code in code view
and saving and publishing but it may or "may not" work.

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
D

Dan Tschippert

Steve, thanks for your response. That page isn't in my page at all. That is
what is confusing. If you view source from the actual webiste for that page,
it shows up, but in my acutal page (before I publish it) it is not there so
where would it be getting the info to go to that link?
 
S

Steve Easton

Try opening the live page on the sever in FrontPage.
Make a minor change somewhere in the page and click save.
Then undo the change and click save and then see if it corrects the path.


--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
D

Dan Tschippert

No Steve, that didn't help.

Dan

Steve Easton said:
Try opening the live page on the sever in FrontPage.
Make a minor change somewhere in the page and click save.
Then undo the change and click save and then see if it corrects the path.


--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
.......................with a computer
 
T

Thomas A. Rowe

You host needs to configure the extensions to support www.funddrive.com, as well as funddrive.com
There are no setting for you set to change this.

Is the site hosted on a static or shared IP address?
(Web host tend to charge less for shared IP hosting vs. static IP hosting.)

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
D

Dan Tschippert

It is on a shared ip address.

Thomas A. Rowe said:
You host needs to configure the extensions to support www.funddrive.com, as well as funddrive.com
There are no setting for you set to change this.

Is the site hosted on a static or shared IP address?
(Web host tend to charge less for shared IP hosting vs. static IP hosting.)

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
T

Thomas A. Rowe

Since you are on a shared IP address, the domain name entered directly effects the extensions being
available.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
D

Dan Tschippert

My HSP finally kicked this up to level2 support. The problem was fixed by:
"turning on canonical naming in your Apache configuration."
 
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