Emails not showing up in Inbox

L

LKH

My emails will not show up in my inbox until I press the send/receive button.
How do I get them to show up automatically. I ask for an automatic
send/receive every 2 minutes.
 
G

Gordon

LKH said:
My emails will not show up in my inbox until I press the send/receive
button.
How do I get them to show up automatically. I ask for an automatic
send/receive every 2 minutes.
Click to expand...


2 minute interval is way too close. Change it to 10 minutes....
 
L

LKH

I changed the send/receive to 10 minutes and the test email did not show up
after 15 minutes. Any other suggestions?
 
A

asf66

Pardon my intrusion, but why is LKH's send/receive to close? Why isn't is a
good idea to have Outlook ask fot mail at this interval?

Thanks
 
G

Gordon

asf66 said:
Pardon my intrusion, but why is LKH's send/receive to close? Why isn't is
a
good idea to have Outlook ask fot mail at this interval?
Click to expand...

Because it disrupts the mail server amongst other things, that's why the
default polling interval in Outlook is 10 minutes....
 
G

Gordon

LKH said:
I changed the send/receive to 10 minutes and the test email did not show up
after 15 minutes. Any other suggestions?
Click to expand...

When you say "test" email, did you use the Test Account Settings in the
Email Account setup dialog, and if so, were there any errors shown? If you
didn't use that method, then I suggest you do, as it quite often gives the
solution....
 
L

LKH

I sent an email from another computer in our office to see if it would show
up in the inbox. It did not without manually using the send/receive button.
I also did the test in the email set-up program and everything is working
correctly.
 
V

VanguardLH

in
Pardon my intrusion, but why is LKH's send/receive to close? Why isn't is a
good idea to have Outlook ask fot mail at this interval?
Click to expand...


If the mail session takes longer than 2 minutes to retrieve all messages
(issue RETR for each message) and then update the mail server (issue
DELE to delete the server copy) then the next mail session steps atop
the current one.

Outlook does not update its message statuses until the mail session is
over. That means all the RETR and DELE commands must have been sent and
returned an +OK status. If there is an error during the mail session,
and since Outlook doesn't update status until the end, Outlook will
retry to download the same messages it was downloading before, that mail
session gets steps on by the next one, status is not updated, Outlook
retries getting all the messages that it thinks it didn't get before
(because of no status), and the cycle repeats. This is how Outlook gets
stuck trying to get e-mails that you choose to abandon because you had
Outlook abort the current mail session and then restart another mail
session.

The other issue is that you do not get e-mails every 2 minutes so you
are abusing the mail host. It costs the e-mail provider bandwidth and
hardware resources to honor your connect request and mail session even
when there are no new messages to retrieve. Do you appreciate it when
someone comes to your door and instead of hitting the doorbell button
every couple of minutes instead just keeps pounding the shit of your
doorbell button to continuously ring your doorbell? It would extremely
rare that any e-mail users is constantly getting e-mails at 2 minute
intervals, or less.
 
V

VanguardLH

in
My emails will not show up in my inbox until I press the send/receive button.
How do I get them to show up automatically. I ask for an automatic
send/receive every 2 minutes.
Click to expand...

For what interval (in minutes) is the *automatic* mail poll configured
in your UNIDENTIFIED version of Outlook?

For what type of e-mail account are you polling? POP3, IMAP, HTTP, or
Exchange?
 
L

LKH

I am using Microsoft Office Outlook 2003 SP3 with a POP3 account. The
account is set-up to check for new messages every 2 minutes.
 
G

Gordon

LKH said:
I am using Microsoft Office Outlook 2003 SP3 with a POP3 account. The
account is set-up to check for new messages every 2 minutes.
Click to expand...

Then that's part of the problem. Set it to 10 minutes at least.
 
G

Gordon

LKH said:
I tried that and it did not help. I waited 20 minutes and nothing showed
up.
Click to expand...

Does your ISP have a webmail function? If so can you log on and see if your
received messages are on their mail server waiting to be downloaded?
 
V

VanguardLH

in
The messages are on the server and they come through Outlook OK when
I click on send/receive, they just won't show up in my inbox without
doing that.
Click to expand...

Just to be sure, although you configured the mail poll interval to be 2
or 20 minutes, is the checkbox enabled next to that option? You can
change the interval but you do need to enable the option.

Are you loading and unloading Outlook and expecting its first mail poll
to work? There have been problems with the first mail poll so wait
until the 2nd one is scheduled to run.

WHO is the e-mail provider? Gmail perhaps? If so, Gmail has a known
problem reporting what messages are available in the Inbox when the
e-mail client sends a LIST command to Gmail. You have to empty the
Gmail Inbox using their webmail interface to get Gmail working again.

Have you tried starting Outlook in its safe mode ("outlook.exe /safe")?
That will NOT load any plug-ins that you installed into Outlook which
can alter the behavior of Outlook. If that doesn't work, reboot into
Windows' safe mode and retest. If that works, you have some security,
anti-spam, or anti-malware software that is interferring with Outlook.

As a last resort, you might want to use the troubleshooting logging in
Outlook. Disable all e-mail accounts except one (to make the output in
the logfile easier to read) in the Send/Receive settings. Enable the
troubleshooting logging in Outlook. Exit Outlook. Just to be sure
there isn't an old logfile hanging around (which would end up appending
your new logging onto the end of it), delete "%temp%\opm*.log. Then
load Outlook and let it be for twice the mail poll interval. Then
unload Outlook and copy the opm*.log file somewhere else or rename it.
Load Outlook and disable logging. Look in the moved or renamed logfile
to see if Outlook ever did an automatic mail poll.
 
N

NED

Outlook is pulling my msgs from the server and I don't know where it's
putting them. I read all your msgs below and have done everything, settings
are correct, tests all ran fine.. I have talked with Dell, verizon and
microsoft without any results.
wld appreciate any help
 
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