Emails sent, but only half are arriving at recipients

[AlphaBovine]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: imap Using my IMAP email I have been having a 50% disappearance rate of emails between me and my staff at other locations and within my own building.

I have used two different outgoing SMTP servers (the ISP's and my company's hosting site SMTP) and both have the same result. The address in the To, CC or BCC field have no change nor does the priority setting.

Now I wonder how many of my clients outside of the internal staff are receiving my emails. If anyone has any ideas or needs any further information to help me troubleshoot, please let me know. Thanks!

NOTE - I have the latest updates on both Office and OS X.6.

 

[Diane Ross]

I have used two different outgoing SMTP servers (the ISP's and my company's
hosting site SMTP) and both have the same result. The address in the To, CC or
BCC field have no change nor does the priority setting.

This sounds like something on the server is rejecting these messages. If
your contacts are entered correctly in Entourage then the problem would like
outside Entourage.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[William Smith [MVP]]

Using my IMAP email I have been having a 50% disappearance rate of
emails between me and my staff at other locations and within my own
building.

What is telling you these messages are disappearing? Are your recipients
simply saying, "I never got your E-mail" or are you actualy seeing
something else? While I'm not disputing this could be a technical issue,
keep in mind that this can also be a people issue.

What tests have you done to see where and when this happens? Does it
happen to just certain recipients? Are you yourself not receiving any
messages?

Can you and your recipients use webmail to see whether or not the
messages are actually arriving at the E-mail server? Maybe, they are
just not appearing on the user's computer.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>