Empty cache on IMAP folders in Entourage 2008??

[m021478]

Does anyone know how to go about emptying the cache for an IMAP folder in Entourage 2008...

I was easily able to do this in Entourage 2004 by simply right-clicking the specific folder and choosing "Empty Cache" from the contextual menu, but it seems that in Entourage 2008 that option is no longer listed in the contextual menu, nor are any cache clearing options easily identifiable in Entourage's menu-bar menus??

Any suggestions would be greatly appreciated... Thanks!

 

[Barry Wainwright]

Does anyone know how to go about emptying the cache for an IMAP folder in
Entourage 2008...

I was easily able to do this in Entourage 2004 by simply right-clicking the
specific folder and choosing "Empty Cache" from the contextual menu, but it
seems that in Entourage 2008 that option is no longer listed in the contextual
menu, nor are any cache clearing options easily identifiable in Entourage's
menu-bar menus??

Any suggestions would be greatly appreciated... Thanks!

Yes, that seems to have been another casualty of the transition. However,
the new Œrepair message list¹ (Functionality has always been there, only the
appearance in the menu list is new) seems to achieve the same end result in
most circumstances.
--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/

 

[JDW]

Entourage has long had a bug whereby certain IMAP messages never get
deleted. The only way to remove them is to flush the IMAP cache. But
flushing the cache has been removed by MS in Office 2008! And sadly,
the new contextual "Repair Message List" command will NOT eradicate
these phantom messages plaguing your IMAP folders.

Barry Wainwright is clearly talking about something else when he
claims the Repair Message List command will work "in most cases."
Sorry, Barry, but the primary issue that we IMAP users have is with
phantom messages that cannot be deleted. And I am here to say that
Repair Message List does NOT work in this regard. If it did, I would
not be here posting about it, searching the web for a workaround!

MS has, in effect, put its official approval on this horrific bug by
forcing all of us to watch as our IMAP folders slowly fill up with
fantom messages. And yes, those messages do slowly multiply.

MS, you should be ashamed of yourselves. All manner of new features,
and fancy Intel native code is meaningless in light of in-your-face
bugs like this. No, not "new" bugs. This is a legacy bug that
EVERYONE who uses IMAP knows about but that MS refuses to fix! How
awful to treat your Mac customers this way!

 

[cycling74]

MS, you should be ashamed of yourselves.  All manner of new features,
and fancy Intel native code is meaningless in light of in-your-face
bugs like this.  No, not "new" bugs.  This is a legacy bug that
EVERYONE who uses IMAP knows about but that MS refuses to fix!  How
awful to treat your Mac customers this way!

That being said, I have found where MS is hiding the Empty Cache
feature in Entourage 2008. Right click on the email folder, select
Folder Properties, click Empty. Entourage help refers to this feature
but doesn't explain where to find it.

 

[cmatt76]

That being said, I have found where MS is hiding the Empty Cache
feature in Entourage 2008. Right click on the email folder, select
Folder Properties, click Empty. Entourage help refers to this feature
but doesn't explain where to find it.

Are you on Exchange or IMAP? I'm using IMAP with 08 and Get Info is
grayed out.... DAMN M$

 

[Diane Ross]

Are you on Exchange or IMAP? I'm using IMAP with 08 and Get Info is
grayed out.... DAMN M$

I'm confused. Get Info is a Finder feature. What are you trying to Get Info
on?

 

[JDW]

Right click on the email folder, select
Folder Properties, click Empty. Entourage help refers to this feature
but doesn't explain where to find it.

Sorry, but I don't follow you. I am using OS 10.5.2 and Entourage
2008 on a PPC Macintosh. I am talking about IMAP folders. I have the
following folder structure: xxx IMAP > INBOX > Junk Mail, Sent, Trash

I have a normal mouse, not a 2-button mouse. But CTRL-Click is the
same as right click. Anyway, I CTRL-Click on INBOX, but I don't see
"Folder Properties." I then CTRL-Click on my main xxx IMAP folder,
but I don't see it. I then try all other folders, but I don't see it.

Please explain what you mean in greater detail.

 

[cgtyoder]

That being said, I have found where MS is hiding the Empty Cache
feature in Entourage 2008. Right click on the email folder, select
Folder Properties, click Empty. Entourage help refers to this feature
but doesn't explain where to find it.

Another request for where this is hiding...

The old standby on Office 2004 of Rebuild Database in the Database
Utility doesn't even work - used to be it would purge all IMAP items,
requiring a re-download. Now it grows my database! How on earth can
it do that? Amazing.

This is *not* a corner case. Let's get this fixed now, MS.

 

[Diane Ross]

The old standby on Office 2004 of Rebuild Database in the Database
Utility doesn't even work - used to be it would purge all IMAP items,
requiring a re-download. Now it grows my database! How on earth can
it do that? Amazing.

My understanding is the 08 rebuild does not delete cached items. I'm working
on getting a clarification on this especially as it regards newsgroup
messages.

 

[Diane Ross]

Just posted the feedback:

"Empty cache files in Entourage 2008" »

<http://blog.entourage.mvps.org/2008/04/empty_cache_files_in_entourage_2008.
html>

<http://tinyurl.com/39l34n>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[JDW]

Diane, thank you for the link to that blog, but I did not find it
helpful at all. Indeed, the blog says nothing more than this thread
says except for the content is focused on newsgroups, which is of no
interest whatsoever to me.

I therefore will repeat, "Repair Message List" is no real solution for
fixing IMAP email problems. I still have "stuck" emails in my IMAP
account in Entourage 2008 which I cannot delete at all. Deleting the
cache in Entourage 2004 would fix that. But Entourage 2008's "Repair
Message List" does not fix anything in my experience.

Again, MS programmers should be ashamed of themselves, if not fired.

 

[Maverick.media]

Sorry, but I don't follow you. I am using OS 10.5.2 and Entourage
2008 on a PPC Macintosh. I am talking about IMAP folders. I have the
following folder structure: xxx IMAP > INBOX > Junk Mail, Sent, Trash

I have a normal mouse, not a 2-button mouse. But CTRL-Click is the
same as right click. Anyway, I CTRL-Click on INBOX, but I don't see
"Folder Properties." I then CTRL-Click on my main xxx IMAP folder,
but I don't see it. I then try all other folders, but I don't see it.

Please explain what you mean in greater detail.

Did anyone answer this? I'm having the same problem. Every thing I read says right click, select "Folder Properties" but I don't have that option on my inbox or any of my folders.