Emulate Out of Office Assistant in a rule?

G

Greg

I want to be able to emulate the OoO assistant in a server
side rule, specifically I want it to only reply once to
each recipient.

Currently we have several customer service and tech
support mailboxes that have server side reply rules that
reply with a template directing them to our website for
support. However, this rule EASILY gets caught up in loops
to the point where I have to check it daily and turn off
the rule temporarily to break the loop.

I would use the Out of office assistant on the mailboxes,
but the subject text "Out of Office:" seems to be static
which wouldn't be good to reply to customers with... I've
tried using public folder rules as well, but with no luck.
I understand that I can do this with a client side rule,
but I'd really prefer a server side rule so I don't have
to use a dedicated copy (copies?) of Outlook running for
each mailbox.

This is w/Outlook 2003 and Exchange 2003 BTW.

Help!

Thanks,

-g
 
R

Roady [MVP]

Sadly Exchange doesn't recognizes mailloops. I'm not sure if there are 3rd
party tools for this but the people in the Exchange newsgroup can probably
tell you that.

Anyway, mail loops are often caused by messages with specific words like
reply, failed, undeliverable, etc in the subject. You can set an exception
on the rule so it won't reply on messages with these words in the subject.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3
 
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