encoding issue / no text displayed

9

94sc2

When I recieve an email fron one customer in particular, the body of the
message is blank. If i open the mesage and go to 'View' then 'Encoding',
"Japanese(auto select)" is already checked. I have it to change to "Western
European(Windows)" in order to see the message body in english. No one else
in my organization has this problem if they are CC'd on the same message. How
can i fix it?
Outlook 2003, SP3
 

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