Enter Network Password box popping up

[M King]

Lately, all of our computers have been getting a box popping up, telling us
to enter our network password. It shows the server/user name, but has the
password box blank. At the bottom is a box you can check that says: Save this
password in your password list. I have been told to retype the user name and
type in my password, but that is not resolving the issue. Now, I am being
told that my passwords are not correct and the boxes keep popping up whenever
I hit send/receive. I have Outlook configured to receive my emails from my
two comcast accounts. Everything was working fine until I restarted my
computer this morning. Does anyone know how to fix this problem?

 

[Brian Tillman [MVP - Outlook]]

Lately, all of our computers have been getting a box popping up, telling
us
to enter our network password. It shows the server/user name, but has the
password box blank. At the bottom is a box you can check that says: Save
this
password in your password list. I have been told to retype the user name
and
type in my password, but that is not resolving the issue. Now, I am being
told that my passwords are not correct and the boxes keep popping up
whenever
I hit send/receive. I have Outlook configured to receive my emails from my
two comcast accounts. Everything was working fine until I restarted my
computer this morning. Does anyone know how to fix this problem?

What version of Outlook, what version of Windows, and what type of accounts?
What changed on these PCs between when it last worked and now, and the
answer shouldn't be "nothing" because computers don't change their behavior
without something being changed on them.

 

[VanguardLH]

Lately, all of our computers have been getting a box popping up, telling us
to enter our network password. It shows the server/user name, but has the
password box blank. At the bottom is a box you can check that says: Save this
password in your password list. I have been told to retype the user name and
type in my password, but that is not resolving the issue. Now, I am being
told that my passwords are not correct and the boxes keep popping up whenever
I hit send/receive. I have Outlook configured to receive my emails from my
two comcast accounts. Everything was working fine until I restarted my
computer this morning. Does anyone know how to fix this problem?

A "network" password has to do with some access on the *network*. If
that is the case, tell your customers to configure the dial-up
connectoid to include the username and password for their Internet
account.

More likely what you meant to ask about is the *account* login
credentials; i.e., what you use to login to an account (which is a
resource over the network, not the network itself). However, you chose
to omit the version of Outlook and Windows that your users are using,
and that makes a difference as to which MS support knowledgebase article
would apply to their situation (they could also do the search for
themselves by going to http:/support.microsoft.com, doing an advanced
search, selecting the version of their product, and searching on
"remember password").

 

[M King]

I am using Microsoft Office Outlook 2003. Currently, my operating system is
currently both Windows XP and Vista. I removed XP and uploaded Vista a year
ago and then discovered that most of my other programs were not compatible
with Vista, so rather than deleting Vista, I just reloaded XP. This problem
with Outlook is recent. It has not been happening since last year, only
within the last 6 months or so. The PCs I was referring to are our own
personal laptops; mine, my husbands and my daughters. We have Comcast as our
provider and they were not able to help me correct the issue. I cannot think
of anything that may have changed on either my husbands or daughters PCs that
would account for this.

I went to another website that I saw in another MVP's signature and found a
fix, which appears to have done the job. I had to save a file to my computer
and then delete that file. I did that and I am now getting my emails
transferred into Outlook and I am not being asked for my network password. I
don't know if it will stay that way or not, but for now, it is working again.

 

[M King]

I thank you both for attempting to assist me.

Vanguard, I was not asking about the "account" login. We don't use logins to
access Outlook on our personal laptops. We just click the icon and Outlook
opens and automatically receives any emails pending. I'm not computer
literate in any sense of the word, so most of what you said in your post went
right over my head. I do appreciate it though.

 

[Brian Tillman [MVP - Outlook]]

I went to another website that I saw in another MVP's signature and found
a
fix, which appears to have done the job. I had to save a file to my
computer
and then delete that file. I did that and I am now getting my emails
transferred into Outlook and I am not being asked for my network password.
I
don't know if it will stay that way or not, but for now, it is working
again.

I'm glad things are working for you again, but it would help others who may
encounter the same problem if you were less vague in describing what you
did. Saying "I had to save a file to my computer, then delete that file"
isn't very clear.

 

[VanguardLH]

I thank you both for attempting to assist me.

Vanguard, I was not asking about the "account" login. We don't use
logins to access Outlook on our personal laptops.

That is not an account login. If you add a password to the .pst file
then you get a prompt for the password before getting into Outlook (or
whenever it tries to load that .pst file). If you have multiple mail
profiles and don't select one to be the default, you get a prompt to
select a mail profile when you start Outlook. Neither of those are
"account" passwords. Your e-mail account's password has NOTHING to do
whether or not you get to load Outlook. It is part of the login
credentials to *connect* your e-mail client, whatever it is, to your
e-mail account managed up on the mail server.

We just click the icon and Outlook opens and automatically receives
any emails pending.

Which means the .pst file is not password protected and that you are
using a default mail profile. Outlook doesn't have to stop and prompt
for those. But it does have to prompt when polling your e-mail account
on the mail server if you don't have the correct login credentials
stored in the hashed registry keys where they are saved via the
"remember password" option.

I'm not computer literate in any sense of the word, so most of what
you said in your post went right over my head. I do appreciate it
though.

I gave you the web site for Microsoft's huge support knowledgebase.
Just do an advanced find, select the product (and including the version
helps reduce the matched article count), and search on "remember
password". Since you still haven't divulged your version of Outlook
and your version of Windows, some articles that I might mention won't
apply to your particular setup. If using any pre-Vista version of
Windows with any version of Outlook, or using a pre-2003 version of
Outlook on Vista, use a search criteria of "remember password protected
storage" and follow the article's directions on deleting the registry
keys where the hashed login credentials are stored. You'll have to
reenter them in the e-mail account you defined in Outlook, or just
enter them at the first prompt and select the "remember" checkbox.