Entourage 12.1.7 keeps crashing, what should I do?

[adamlevy]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hey Everyone,

So my entourage just started crashing last night. It starts up and when it gets to loading my email it jsut crashes. It started crashing in version 12.1.5 so I updated to 12.1.7 thinking it would solve the problem. It didnt. I then deleted all the prefs, and that didnt work. Then I held the alt key and rebuilt my account, It seemed like that worked but it crashed a minute into loading my emails. I cant reinstall the program because I am a college student and my install disks are at my parents house (2000 miles away). Here is the report error its giving me (its kinda long):

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-04-30 15:11:38 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft Entourage
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x004a25e1
Blame Module Name: Microsoft Entourage
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x004a25e1
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x9014a1c6 in _signgam + 0x8FFA32A2 (libSystem.B.dylib + 0x000011c6)
# 2 0x92843115 in __gTECMasterGlobals + 0x9255D8D5 (CarbonCore + 0x00071115)
# 3 0x021d04cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x003f74b6 in __mh_execute_header + 0x003F64B6 (Microsoft Entourage + 0x003f64b6)
# 5 0x021c566f in LAttachment::Execute(long, void*) + 0x00000033 (PowerPlantCore + 0x0000466f)
# 6 0x021c5900 in LAttachable::ExecuteAttachments(long, void*) + 0x00000056 (PowerPlantCore + 0x00004900)
# 7 0x012affe1 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000BB (PowerPlant + 0x0006ffe1)
# 8 0x012b0212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 9 0x90304143 in .objc_class_name_IPMDFontRange + 0x8FFD9503 (HIToolbox + 0x00008143)
# 10 0x9030357d in .objc_class_name_IPMDFontRange + 0x8FFD893D (HIToolbox + 0x0000757d)
# 11 0x903033e2 in .objc_class_name_IPMDFontRange + 0x8FFD87A2 (HIToolbox + 0x000073e2)
# 12 0x90331d54 in .objc_class_name_IPMDFontRange + 0x90007114 (HIToolbox + 0x00035d54)
# 13 0x903044fc in .objc_class_name_IPMDFontRange + 0x8FFD98BC (HIToolbox + 0x000084fc)
# 14 0x9030357d in .objc_class_name_IPMDFontRange + 0x8FFD893D (HIToolbox + 0x0000757d)
# 15 0x9031fed2 in .objc_class_name_IPMDFontRange + 0x8FFF5292 (HIToolbox + 0x00023ed2)
# 16 0x9038cb80 in .objc_class_name_IPMDFontRange + 0x90061F40 (HIToolbox + 0x00090b80)
# 17 0x903893da in .objc_class_name_IPMDFontRange + 0x9005E79A (HIToolbox + 0x0008d3da)
# 18 0x012af6c1 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f6c1)
# 19 0x012af74f in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f74f)
# 20 0x0001a00d in __mh_execute_header + 0x0001900D (Microsoft Entourage + 0x0001900d)
# 21 0x00002bce in __mh_execute_header + 0x00001BCE (Microsoft Entourage + 0x00001bce)
# 22 0x00002af5 in __mh_execute_header + 0x00001AF5 (Microsoft Entourage + 0x00001af5)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x92842f42 ecx: 0xbfffeb9c edx:0x9014a1c6
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffebd8 esp:0xbfffeb9c
ss: 0x0000001f eip: 0x9014a1c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206

Thread 1:

# 1 0x9014a2e6 in _signgam + 0x8FFA33C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x901d1eab in _signgam + 0x9002AF87 (libSystem.B.dylib + 0x00088eab)
# 3 0x021b3d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021b33e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021b346c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021b3f25 in _MerpCreateSession + 0x

 

[adamlevy]

There is more....

# 6 0x021b3f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 8 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x901c1287 ecx: 0xb00a0a5c edx:0x9014a2e6
edi: 0x00000039 esi: 0x0fed758f ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x9014a2e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x901513ae in _signgam + 0x8FFAA48A (libSystem.B.dylib + 0x000083ae)
# 2 0x9017bd0d in _signgam + 0x8FFD4DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x918a545c in __CMProfileID + 0x917D2338 (ColorSync + 0x0003345c)
# 4 0x918b7d8e in __CMProfileID + 0x917E4C6A (ColorSync + 0x00045d8e)
# 5 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 6 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x9017bd2d ecx: 0xb0122e7c edx:0x901513ae
edi: 0x028ac1a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x901513ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 3:

# 1 0x901a8cfe in _signgam + 0x90001DDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x010dbe8e in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00173e8e)
# 3 0x00fe892c in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x0008092c)
# 4 0x9281b0a3 in __gTECMasterGlobals + 0x92535863 (CarbonCore + 0x000490a3)
# 5 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 6 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x000c0194 ebx: 0x00fe88db ecx: 0xb01add3c edx:0x901a8cfe
edi: 0x04000000 esi: 0xb01adf24 ebp: 0xb01add58 esp:0xb01add3c
ss: 0x0000001f eip: 0x901a8cfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282

Thread 4:

# 1 0x90192ad6 in _signgam + 0x8FFEBBB2 (libSystem.B.dylib + 0x00049ad6)
# 2 0x010dbf19 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00173f19)
# 3 0x00fe85da in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000805da)
# 4 0x9281b0a3 in __gTECMasterGlobals + 0x92535863 (CarbonCore + 0x000490a3)
# 5 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 6 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x00000193 ebx: 0x00fe854b ecx: 0xb022fcac edx:0x90192ad6
edi: 0xb022fec4 esi: 0xb022ff34 ebp: 0xb022fcd8 esp:0xb022fcac
ss: 0x0000001f eip: 0x90192ad6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282

Thread 5:

# 1 0x9014a21a in _signgam + 0x8FFA32F6 (libSystem.B.dylib + 0x0000121a)
# 2 0x00fe8cef in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x00080cef)
# 3 0x9281b0a3 in __gTECMasterGlobals + 0x92535863 (CarbonCore + 0x000490a3)
# 4 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 5 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffda ebx: 0x9282e42f ecx: 0xb02b1e5c edx:0x9014a21a
edi: 0xb02b1f36 esi: 0x00000000 ebp: 0xb02b1e88 esp:0xb02b1e5c
ss: 0x0000001f eip: 0x9014a21a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 6:

# 1 0x9014a1c6 in _signgam + 0x8FFA32A2 (libSystem.B.dylib + 0x000011c6)
# 2 0x92843115 in __gTECMasterGlobals + 0x9255D8D5 (CarbonCore + 0x00071115)
# 3 0x021d04cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x002df66c in __mh_execute_header + 0x002DE66C (Microsoft Entourage

 

[adamlevy]

and more......
X86 Thread State:
eax: 0xffffffe1 ebx: 0x92842f42 ecx: 0xb0333b1c edx:0x9014a1c6
edi: 0x00000000 esi: 0x00000000 ebp: 0xb0333b58 esp:0xb0333b1c
ss: 0x0000001f eip: 0x9014a1c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 7:

# 1 0x901513ae in _signgam + 0x8FFAA48A (libSystem.B.dylib + 0x000083ae)
# 2 0x9017bd0d in _signgam + 0x8FFD4DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x937ccab9 in .objc_class_name_CAJS_CATransform3D + 0x93403459 (QuartzCore + 0x000f4ab9)
# 4 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 5 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x9017bd2d ecx: 0xb03b5e9c edx:0x901513ae
edi: 0x179e9e34 esi: 0xb03b6000 ebp: 0xb03b5f18 esp:0xb03b5e9c
ss: 0x0000001f eip: 0x901513ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 8 crashed:

# 1 0x004a35e1 in double AbstractFeatures:ercentageFeature<double (*)(StringIndex const*)>(ICrackResults*, StringIndex const*, GUID const*, double (*)(StringIndex const*), double) const + 0x00000257 (Microsoft Entourage + 0x004a25e1)
# 2 0x00008409 in __mh_execute_header + 0x00007409 (Microsoft Entourage + 0x00007409)
# 3 0x000085db in __mh_execute_header + 0x000075DB (Microsoft Entourage + 0x000075db)
# 4 0x000086dc in __mh_execute_header + 0x000076DC (Microsoft Entourage + 0x000076dc)
# 5 0x0000887b in __mh_execute_header + 0x0000787B (Microsoft Entourage + 0x0000787b)
# 6 0x00006ad2 in __mh_execute_header + 0x00005AD2 (Microsoft Entourage + 0x00005ad2)
# 7 0x00266911 in __mh_execute_header + 0x00265911 (Microsoft Entourage + 0x00265911)
# 8 0x002669ce in __mh_execute_header + 0x002659CE (Microsoft Entourage + 0x002659ce)
# 9 0x002567bf in __mh_execute_header + 0x002557BF (Microsoft Entourage + 0x002557bf)
# 10 0x003287cd in __mh_execute_header + 0x003277CD (Microsoft Entourage + 0x003277cd)
# 11 0x0032a6cf in __mh_execute_header + 0x003296CF (Microsoft Entourage + 0x003296cf)
# 12 0x001c79b8 in __mh_execute_header + 0x001C69B8 (Microsoft Entourage + 0x001c69b8)
# 13 0x003fbbce in __mh_execute_header + 0x003FABCE (Microsoft Entourage + 0x003fabce)
# 14 0x021cff6e in LThread:oEntry(void*) + 0x0000001E (PowerPlantCore + 0x0000ef6e)
# 15 0x928479e9 in __gTECMasterGlobals + 0x925621A9 (CarbonCore + 0x000759e9)
# 16 0x9017b095 in _signgam + 0x8FFD4171 (libSystem.B.dylib + 0x00032095)
# 17 0x9017af52 in _signgam + 0x8FFD402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x000026ac ebx: 0xb0436fe0 ecx: 0x17b19030 edx:0x00000002
edi: 0xb0436fdc esi: 0x00000000 ebp: 0xb0436bb8 esp:0xb0436b90
ss: 0x0000001f eip: 0x004a35e1 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00010202

Thread 9:

# 1 0x9014a1c6 in _signgam + 0x8FFA32A2 (libSystem.B.dylib + 0x000011c6)
# 2 0x92843115 in __gTECMasterGlobals + 0x9255D8D5 (CarbonCore + 0x00071115)
# 3 0x021d04cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x021cfa93 in LMutexSemaphore::Signal() + 0x000000A5 (PowerPlantCore + 0x0000ea93)
# 5 0x021d5897 in StMutex::~StMutex() + 0x00000013 (PowerPlantCore + 0x00014897)
# 6 0x0056fec4 in std::deque<CSharablePtr<CPopConnection>, std::allocator<CSharablePtr<CPopConnection> > >::_M_push_back_aux(CSharablePtr<CPopConnection> const&) + 0x0000015E (Microsoft Entourage + 0x0056eec4)
# 7 0x0056feff in CNetConnectionCache<CPopConnection>::CreateConnection(CSharablePtr<CNetHost> const&) + 0x00000033 (Microsoft Entourage + 0x0056eeff)
# 8 0x00571eff in CNetConnectionCache<CPopConnection>::GetCachedOrNewConnection(CSharablePtr<CNetHost> const&) + 0x00000055 (Microsoft Entourage + 0x00570eff)

 

[adamlevy]

anyone have any ideas of what to do?

 

[Pawan Kapoor]

the crash log is not complete. send the log from the beginning.

 

[Diane Ross]

the crash log is not complete. send the log from the beginning.

The forum limits the size of the message. Use the Entourage newsreader to
post.

If you are not familiar with a newsreader, Entourage's basic newsreader
already has the Microsoft News server included. All you do is subscribe to
the newsgroups you want. See this article for help subscribing using the
Entourage newsreader:

<http://tinyurl.com/beds97>

 

[Vinny Gullotta]

The forum limits the size of the message. Use the Entourage newsreader to
post.

If you are not familiar with a newsreader, Entourage's basic newsreader
already has the Microsoft News server included. All you do is subscribe to
the newsgroups you want. See this article for help subscribing using the
Entourage newsreader:

<http://tinyurl.com/beds97>

To Diane,
LOL, doesn't Entourage crash when OP tries to run it? Makes using the
Entourage newsreader a little difficult if not quite impossible. No?

Pawan,
Man you could have just emailed the guy and asked him for the full
error if you really needed it. It was pretty obvious that the post was
cutoff.

To Adam (Original Poster),
Export the contents of your mailbox and then delete everything in it.
EVERYTHING, all Calender items, Contacts, etc. And then import
everything back one folder at a time. You have a corrupt item
somewhere in your mailbox. We just had the same issue and the corrupt
item was in the inbox. Also, I recommend you keep every folder to a
minimum in terms of number of items. Entourage is so touchy when it
gets a large number of items in folders like the Inbox, Calendar, Sent
Items, Contacts, etc. You should try and keep every folder under 5000
items, but really I recommend keeping them under half that or 2500
items. Hope this helps.