Entourage 2004/2008 will not connect to oneparticular Exchange 2007 account

[Denis.Recendez]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Entourage 2004/2008 will not connect to one particular Exchange 2007 account

There appears to be some sort of problem with this one person's Exchange 2007 account at my institution. Entourage will not connect to his Exchange account. There are no other reports of Exchange 2007 accounts encountering the same problem.

The following is what I have found thus far regarding the problems with this one account:

- Entourage will ask for the password to the account. However, once authenticated, Entourage does nothing. No "incorrect password" error appears. No mail folders appear. No synchronization of folders takes place.

- If I type in a password I know to be incorrect, I do receive an "incorrect password" error.

- Once authenticated, if I try to send a message from the same Entourage account setup, I receive an error stating:
Unexpected data was encountered
Mail could not be sent
Error: -17997

- Using the same problematic account, I can duplicate the problem in Entourage 2004, Entourage 2008 (regular) and Entourage 2008 (Web Services Edition).

- Using the same problematic account, I can duplicate the problem on multiple computers.

- Any other accounts that I setup in Entourage on the same computers appear to connect to the Exchange 2007 server without issue.

- The same problematic account can be accessed without trouble in Outlook (in Exchange mode), OWA (Webmail), and Apple Mail.

- The mail server administrator has tried disconnecting and reconnecting the Mailbox. That did no good.
Further, from the server end, the mailbox settings appear to be correct.

Suggestions?

Thanks – Denis

---------------------------
Denis P. Recendez
Knowledge Manager & Client Services Support
Information Technology Services (ITS)
Pomona College

Help at Your Fingertips 24/7
The ITS KnowledgeBase
<http://helpdesk.pomona.edu>

 

[William Smith [MVP]]

- Using the same problematic account, I can duplicate the problem in
Entourage 2004, Entourage 2008 (regular) and Entourage 2008 (Web
Services Edition).

- Using the same problematic account, I can duplicate the problem on
multiple computers.

- Any other accounts that I setup in Entourage on the same computers
appear to connect to the Exchange 2007 server without issue.

- The same problematic account can be accessed without trouble in
Outlook (in Exchange mode), OWA (Webmail), and Apple Mail.

- The mail server administrator has tried disconnecting and
reconnecting the Mailbox. That did no good. Further, from the server
end, the mailbox settings appear to be correct.

Since this appears to be specific to the account, I suggest you post
your question in the microsoft.public.exchange.admin newsgroup to get
some input there. Unless they can offer you instructions for "repairing"
the account or correcting the problem, I suspect they may suggest
creating a new account and migrating the data.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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