Entourage 2004 Slow Down & Crash When WORD is open??

[jefferis peterson]

I have just turned off background database integrity check for Entourage,
because I think that is what is causing my problems, but I'm getting a LOT
of crashes on HTML mail and switching between emails in preview mode by
clicking on the next one in the preview window.

I am noticing the problem is much worse when Word is also open, although
Word doesn't seem to crash... The sequence is :
Click on a new or another email in the preview list (preview pane is at the
bottom), Spinning Beach Ball.... For about 25 seconds, then Crash and Send
Report to MS.

If turning off background integrity check doesn't stop this behavior, I'm
strongly considering a switch to another email program. This is happening
too frequently to be worth it. About 10 times per day.

Jeff

 

[Diane Ross]

If turning off background integrity check doesn't stop this behavior, I'm
strongly considering a switch to another email program. This is happening
too frequently to be worth it. About 10 times per day.

This can be fixed. If everyone was having this problem, the noise would be
deafening on this newsgroup.

Follow my directions about testing in a new user. "Re: Problem with
Entourage 2004 - Entourage constantly crashes"

Once you can identify the source of your problem, you can fix it.

1. Your base OS files are corrupt. Fix: run combo or do "Archive & Install"
2. Your User's folder has problems. Check for third party conflicts and
corrupt preferences.
3. Your Entourage Identity is corrupt. Fix: Rebuild your Identity or create
a new Identity.

 

[jefferis peterson]

Well, it crashes as well by itself, without Word opening. I am sure this has
to do with HTML mails in preview:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-06-09 11:49:41 -0400
Application Name: Microsoft Entourage
Application Version: 11.4.0.080122
Module Name: unknown
Module Version: unknown
Module Offset: unknown
Extra app info: Reg=English Loc=0x0409

Operating System Information
Operating System: Mac OS X 10.5.3 (Build 9D34)
CPU: G5 (970), Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1053
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280
Screen: 1280 x 1024, depth = 32, ltbr = -1280, 39, 1063, 0

Microsoft Application Information:
Error Reporting UUID: E74C6CDC-8A73-11D9-94FD-000D93C9549C
Time from launch: 2 hours, 6 minutes, 23 seconds
Total errors on this client: 140


I've cleaned caches, run PRAM, and created a New Identity, rebuilt the
database completely. Entourage is the ONLY program giving me this much
trouble with regular crashes.

Jeff

 

[jefferis peterson]

Jun 9 11:50:08 Macintosh /usr/sbin/spindump[1121]: process 793 is being
monitored
Jun 9 11:50:09 Macintosh /usr/sbin/spindump[1121]: process 793 is being
force quit <<< FORCE QUIT ENTOURAGE HERE
Jun 9 11:50:12 Macintosh /usr/sbin/spindump[1121]: process 793 is being no
longer being monitored

 

[jefferis peterson]

Jun 8 14:07:53 Macintosh Entourage[278]: Warning: accessing obsolete
X509Anchors. <<<<<<<


Jun 8 19:23:10 Macintosh Entourage[306]: ATS AutoActivation: Query timed
out. (elapsed 5.0 seconds. params: queryString =
{com_apple_ats_name_fond=="sans serif"}, valueListAttrs = {<CFArray
0xd7cf250 [0xa09fb174]>{type = immutable, count = 1, values = (\n 0 :
<CFString 0xa002bf5c [0xa09fb174]>{contents = "kMDItemContentType"}\n)}},
sortingAttrs = {<CFArray 0xd78d8b0 [0xa09fb174]>{type = immutable, count =
1, values = (\n 0 : <CFString 0xa002be8c [0xa09fb174]>{contents =
"kMDItemContentModificationDate"}\n)}}, scopeList = {<CFArray 0x6ed1c00
[0xa09fb174]>{type = immutable, count = 1, values = (\n 0 : <CFString
0xa002d0cc [0xa09fb174]>{contents = "kMDQueryScopeComputer"}\n)}}.)


Jun 8 22:35:18 Macintosh Entourage[306]: Warning: accessing obsolete
X509Anchors.
Jun 9 09:37:47 Macintosh Entourage[257]: Warning: accessing obsolete
X509Anchors.
Jun 9 11:50:12 Macintosh com.apple.launchd[132]
([0x0-0xae0ae].com.microsoft.Entourage[793]): Exited: Terminated

 

[Diane Ross]

I've cleaned caches, run PRAM, and created a New Identity, rebuilt the
database completely. Entourage is the ONLY program giving me this much
trouble with regular crashes.

Did you test in a new User? Not a new Identity but a User. Go to System
Preferences --> Create a New User in Accounts. Switch to the New User by
logging out/in or use Fast User Switching. Test Office there.

 

[jefferis peterson]

Did you test in a new User? Not a new Identity but a User. Go to System
Preferences --> Create a New User in Accounts. Switch to the New User by
logging out/in or use Fast User Switching. Test Office there.

Diane, this makes no sense for several reasons:
1. I'd have to duplicate all my accounts and then import my existing
database to get enough emails in the new account to test it.

2. The problem is intermittent and only happens on some messages. I cannot
tell if it is the message itself for some error with the program's attempt
to access some memory area with a click. I keep getting Exc_Bad errors and
requests for obsolete anchors...

IOW, it would take me hours in a new user to find out if it would crash.
I've been using it for 3 hours this morning before the first crash, but it
only crashed when I opened Word and both programs are open. So it is
telling. The error at the bottom shows a TYPE KEY Error related to outdated
MSWORD functions.

Yesterday, I found a hint about replacing the invisible
..GlobalPreferences.plist from a new user acct, which I did.

Jun 10 11:07:07 Macintosh [0x0-0x6a06a].com.microsoft.Word[751]: In
HrOamApplicationGetCommandBars
Jun 10 11:07:07 Macintosh [0x0-0x6a06a].com.microsoft.Word[751]: In
HrOamApplicationGe
Jun 10 11:07:07 Macintosh [0x0-0x6a06a].com.microsoft.Word[751]: tCommandBars
Jun 10 11:08:57 Macintosh Word[751]: The function `CGPDFDocumentGetMediaBox'
is obsolete and will be removed in an upcoming update. Unfortunately, this
application, or a library it uses, is using this obsolete function, and is
thereby contributing to an overall degradation of system performance. Please
use `CGPDFPageGetBoxRect' instead.

Jun 10 11:09:36 Macintosh [0x0-0x6a06a].com.microsoft.Word[751]: Ignoring
Quickdraw drawing between QDBeginCGContext and QDEndCGContext
Jun 10 11:13:39: --- last message repeated 2 times ---
Jun 10 11:13:39 Macintosh /usr/sbin/spindump[779]: process 384 is being
monitored
Jun 10 11:13:40 Macintosh /usr/sbin/spindump[779]: process 384 is being force
quit
Jun 10 11:13:43 Macintosh /usr/sbin/spindump[779]: process 384 is being no
longer being monitored
Jun 10 11:13:43 Macintosh com.apple.launchd[271]
([0x0-0x39039].com.microsoft.Entourage[384]): Exited: Terminated
Jun 10 11:13:55 Macintosh SubmitReport[785]: missing
kCRProblemReportProblemTypeKey
Jun 10 11:13:58 Macintosh SubmitReport[785]: Submitted compressed hang report
for Microsoft Entourage

 

[Diane Ross]

Diane, this makes no sense for several reasons:
1. I'd have to duplicate all my accounts and then import my existing
database to get enough emails in the new account to test it.

2. The problem is intermittent and only happens on some messages. I cannot
tell if it is the message itself for some error with the program's attempt
to access some memory area with a click. I keep getting Exc_Bad errors and
requests for obsolete anchors...

IOW, it would take me hours in a new user to find out if it would crash.
I've been using it for 3 hours this morning before the first crash, but it
only crashed when I opened Word and both programs are open. So it is
telling. The error at the bottom shows a TYPE KEY Error related to outdated
MSWORD functions.

This is the best test to find if it's your User's folder. Another option is
to do an "Archive & Install". I did this a few days ago and only had to
re-install my MSFT keyboard software.