Entourage 2008 crashing repeatedly

[AGB]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

All, I'm having problems for the last couple weeks where my Entourage crashes when i select an e-mail. It happens randomly so I don't have a specific instance of what is causing it. I've reinstalled office with all of the updates and my MacOS is fully up to date. I've even rebuilt the database.

Following is the error log I recieve:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-07-22 10:07:53 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x000045bc
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x000045bc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x01523d45 in CPooledSharedMemoryMgr::UpdatePoolList() + 0x00000023 (EntourageCore + 0x000ccd45)
# 2 0x01523f0e in CPooledSharedMemoryMgr::GetPtrBySharedMemID(unsigned long) + 0x0000001A (EntourageCore + 0x000ccf0e)
# 3 0x0162aa27 in CSharedMemPtr<char>::CSharedMemPtr(unsigned long) + 0x0000002B (EntourageCore + 0x001d3a27)
# 4 0x014f0a97 in CDatabaseClientMgr::GetBlockReadStream(CDBTransaction*, unsigned long, long, unsigned long, long, long) + 0x00000369 (EntourageCore + 0x00099a97)
# 5 0x014777bc in CDatabaseClient::GetBlockReadStream(CDBTransaction*, long, long, long, long) + 0x00000084 (EntourageCore + 0x000207bc)
# 6 0x014fd047 in UMailUtils::GetSourceStream(CMessageRecord_Core const*, long, long) + 0x00000099 (EntourageCore + 0x000a6047)
# 7 0x000bfce4 in __mh_execute_header + 0x000BECE4 (Microsoft Entourage + 0x000bece4)
# 8 0x0150d799 in CDBMIMEPart::GetHeaders() const + 0x00000051 (EntourageCore + 0x000b6799)
# 9 0x014ac65a in CMessageRecord_Core::CopyHeaderSource() const + 0x0000005E (EntourageCore + 0x0005565a)
# 10 0x014ac843 in CMessageRecord_Core::GetDecodedHeaderByName(char const*, bool*) const + 0x00000021 (EntourageCore + 0x00055843)
# 11 0x014aea38 in CMessageRecord_Core::GetHeaderByName(char const*, bool, bool*) const + 0x000003DA (EntourageCore + 0x00057a38)
# 12 0x00207a7d in __mh_execute_header + 0x00206A7D (Microsoft Entourage + 0x00206a7d)
# 13 0x00206ddb in __mh_execute_header + 0x00205DDB (Microsoft Entourage + 0x00205ddb)
# 14 0x00210c80 in __mh_execute_header + 0x0020FC80 (Microsoft Entourage + 0x0020fc80)
# 15 0x00210101 in __mh_execute_header + 0x0020F101 (Microsoft Entourage + 0x0020f101)
# 16 0x00231255 in __mh_execute_header + 0x00230255 (Microsoft Entourage + 0x00230255)
# 17 0x01a7547c in CTableMgr::SetPreviewItem(Store::CRecordBase*) + 0x00000114 (EntourageLegacy + 0x0016347c)
# 18 0x01a75ac9 in CTableMgr::SyncPreviewPane() + 0x0000006F (EntourageLegacy + 0x00163ac9)
# 19 0x01a73eac in CTableMgr:oDeferred(long) + 0x00000070 (EntourageLegacy + 0x00161eac)
# 20 0x019363bc in CCategorizableTableMgr:oDeferred(long) + 0x00000026 (EntourageLegacy + 0x000243bc)
# 21 0x021cad5b in CDeferrable:ispatchIfReady(long, long) + 0x000000D3 (PowerPlantCore + 0x00001d5b)
# 22 0x021caee3 in CDeferrable:evoteTimeToDeferrables() + 0x00000103 (PowerPlantCore + 0x00001ee3)
# 23 0x012b8050 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x0000010A (PowerPlant + 0x00070050)
# 24 0x012b8232 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070232)
# 25 0x9315411d in .objc_class_name_IPMDFontRange + 0x92E294DD (HIToolbox + 0x0000811d)
# 26 0x9315355b in .objc_class_name_IPMDFontRange + 0x92E2891B (HIToolbox + 0x0000755b)
# 27 0x931533c0 in .objc_class_name_IPMDFontRange + 0x92E28780 (HIToolbox + 0x000073c0)
# 28 0x93181d34 in .objc_class_name_IPMDFontRange + 0x92E570F4 (HIToolbox + 0x00035d34)
# 29 0x931544d6 in .objc_class_name_IPMDFontR

 

[Allen Watson]

You say it happens randomly. When it happens, does it crash again if you
return and re-select the same message? If so, you need to delete that
message.

How to delete it if you can't select it? Aha! Turn off any preview pane, so
there is just a message list. Then, you should be able to select the message
and delete it.

 

[AGB]

No, when Entourage re-starts I'm able to open, view, delete, etc. that message. It's truly random.

 

[Diane Ross]

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-07-22 10:07:53 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore <----- this could be a browser/java issue
Crashed Module Version: unknown
Crashed Module Offset: 0x000045bc
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x000045bc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Can I get you to create a new User in System Preferences? Go to System
Preferences --> Create a New User in Accounts. Switch to the New User by
logging out/in or use Fast User Switching. Test Office there. Do you still
see the crashing?

There have been several Java updates recently and this could be the issue.
Testing in the new user will eliminate problems in your User's folder and
tell us if this is a system wide problem.

If the problem exists in the new User, you might need to download the combo
updater from Apple and run it again rather than using Software Update. Doing
so overwrites potentially problem-causing files. Combo updaters will install
on the same version as they¹re applying‹no need to roll back or do a clean
install.

Leopard:

Mac OS X 10.5.6 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_7_Combo_Update>

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

Can you send me the full log off list? The forum doesn't allow for full logs
to be posted.

EntourageHelp at gmail dot com

Subject: Newsgroup feedback

Please use this subject so my rule will catch it.