Entourage 2008 Databse rebuild issues

[Silversurfer_C6]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I have a MacBook Pro with 4gb RAM and 250GB drive. Running Entourage 2008 with an Entourage database of about 2.0gb. I cannot seem to run the rebuild utility and get an error message (see below). The utility crashes after 4 hours. I am stumped. Any ideas?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-08-05 18:49:10 +0530
Application Name: Microsoft Database Utility
Application Bundle ID: com.microsoft.entourage.database_utility
Application Signature: MDr1
Application Version: 12.1.1.080522
Crashed Module Name: Microsoft Database Utility
Crashed Module Version: 12.1.1.080522
Crashed Module Offset: 0x0001bb3a
Blame Module Name: Microsoft Database Utility
Blame Module Version: 12.1.1.080522
Blame Module Offset: 0x0001bb3a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x93eee4a6 in _signgam + 0x93D4EC66 (libSystem.B.dylib + 0x000014a6)
# 2 0x9701546d in __gTECMasterGlobals + 0x96D2FC4D (CarbonCore + 0x0007146d)
# 3 0x007a24cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x000ae53a in __mh_execute_header + 0x000AD53A (Microsoft Database Utility + 0x000ad53a)
# 5 0x0079766f in LAttachment::Execute(long, void*) + 0x00000033 (PowerPlantCore + 0x0000466f)
# 6 0x00797900 in LAttachable::ExecuteAttachments(long, void*) + 0x00000056 (PowerPlantCore + 0x00004900)
# 7 0x005e3fe1 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000BB (PowerPlant + 0x0006ffe1)
# 8 0x005e4212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 9 0x91cbc763 in .objc_class_name_IPMDFontRange + 0x91992B43 (HIToolbox + 0x00007763)
# 10 0x91cbbb9d in .objc_class_name_IPMDFontRange + 0x91991F7D (HIToolbox + 0x00006b9d)
# 11 0x91cbba02 in .objc_class_name_IPMDFontRange + 0x91991DE2 (HIToolbox + 0x00006a02)
# 12 0x91cea83c in .objc_class_name_IPMDFontRange + 0x919C0C1C (HIToolbox + 0x0003583c)
# 13 0x91cbcb1c in .objc_class_name_IPMDFontRange + 0x91992EFC (HIToolbox + 0x00007b1c)
# 14 0x91cbbb9d in .objc_class_name_IPMDFontRange + 0x91991F7D (HIToolbox + 0x00006b9d)
# 15 0x91cd84ee in .objc_class_name_IPMDFontRange + 0x919AE8CE (HIToolbox + 0x000234ee)
# 16 0x91d45504 in .objc_class_name_IPMDFontRange + 0x91A1B8E4 (HIToolbox + 0x00090504)
# 17 0x91d41d5e in .objc_class_name_IPMDFontRange + 0x91A1813E (HIToolbox + 0x0008cd5e)
# 18 0x005e36c1 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f6c1)
# 19 0x005e374f in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f74f)
# 20 0x00011c8d in __mh_execute_header + 0x00010C8D (Microsoft Database Utility + 0x00010c8d)
# 21 0x00002f7a in __mh_execute_header + 0x00001F7A (Microsoft Database Utility + 0x00001f7a)
# 22 0x00002ea1 in __mh_execute_header + 0x00001EA1 (Microsoft Database Utility + 0x00001ea1)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x9701529a ecx: 0xbfffebcc edx:0x93eee4a6
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffec08 esp:0xbfffebcc
ss: 0x0000001f eip: 0x93eee4a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206

Thread 1:

# 1 0x93eee5c6 in _signgam + 0x93D4ED86 (libSystem.B.dylib + 0x000015c6)
# 2 0x93f7729b in _signgam + 0x93DD7A5B (libSystem.B.dylib + 0x0008a29b)
# 3 0x00785d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x007853e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0078546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x00785f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x93f1f6f5 in _signgam + 0x93D7FEB5 (libSystem.B.dylib + 0x000326f5)
# 8 0x93f1f5b2 in _signgam + 0x93D7FD72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x93f660bf ecx: 0xb00a0a5c edx:0x93eee5c6
edi

 

[Diane Ross]

I have a MacBook Pro with 4gb RAM and 250GB drive. Running Entourage 2008 with
an Entourage database of about 2.0gb. I cannot seem to run the rebuild utility
and get an error message (see below). The utility crashes after 4 hours. I am
stumped. Any ideas?

I'm assuming you were getting messages telling you to rebuild. Did you
import this Identity from an older version of Entourage?

A quick test....

Quit Entourage. Remove your current Microsoft User Data folder to the
desktop and rename it. Launch Entourage and it will create a new Microsoft
User Data folder in your Documents folder. Drag over your current Identity
from the desktop and your Script Menu Items folder. Do the problems still
exist?

You might need to manually move into a new Identity. Once you get set in a
newly created Identity like this it should be extremely stable.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

 

[Silversurfer_C6]

Hi Diane,

You are truly AWESOME. After posting my woes online and followed a few more threads along this line. Man! I feel as the the MS Mac team must be like the underprivileged child.

I actually went and took the long route to solve this by backing up; dropping the main identity; creating a new identity and imported and finally recreating my user account into the respctive mail servers.

My database was originally 2.06gb and dropped to a remarkable 1.2gb in the process. Now it rebuilds like champ. The final cleanup to move the folders around was a bit of pain in the behind but overall I am pleased with the result. This is coming from a recently converted Windows user.

MAC's RULE!

 

[Diane Ross]

My database was originally 2.06gb and dropped to a remarkable 1.2gb in the
process. Now it rebuilds like champ. The final cleanup to move the folders
around was a bit of pain in the behind but overall I am pleased with the
result. This is coming from a recently converted Windows user.

MAC's RULE!

This is what we like to hear. Glad everything is working for you. Now be
sure you have a good backup scenario. If you mail is important, you need
backups.

Entourage and Time-Machine-like backup (creates chronological backup of
Identity can be used by both Tiger and Leopard allowing you to roll back to
previous dated backups.

<http://blog.entourage.mvps.org/2008/01/entourage_and_time_machine.html>

Alternative method to use Entourage and Time Machine (does a once a day or
whatever time period you select)

<http://blog.entourage.mvps.org/2008/01/alternative_method_to_use_entourage_
and_time_machine.html>