Entourage, after update, crashes on launch (every time)

[jviss]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange I searched but could not find this particular problem. Apologies if it's redundant.

Please help!

Entourage won't successfully launch. I get the splash screen, the welcoming sound, the screen title bar (only), then a crash, with a crash dialogue.

I got to this point because Entourage inexplicably wouldn't connect to my exchange server today. It was fine this morning, then later in the morning it wouldn't connect.

After trying a few things I checked for updates. One was available. I updated, and after that, Entourage has never launched successfully.

I am not sure of the update version. I think I was running 12.5, but I can't be sure.

I did a file system permissions repair and an MS database verification, but this didn't fix the problem.

I then tried downloading and installing various updates, like 12.2.0, 12.2.1, but it would allow me complete, saying "a version of the software required to install this update was not found on this computer."

It's a Macbook Pro4,1, OS X 10.6.1

Here's the crash report:

Process: Microsoft Entourage [1985]
Path: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.1.5 (12.1.5)
Build Info: Unknown-81119~0
Code Type: X86 (Native)
Parent Process: launchd [454]

Date/Time: 2009-11-09 15:41:43.551 -0500
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6

Interval Since Last Report: 33843 sec
Crashes Since Last Report: 24
Per-App Interval Since Last Report: 944283 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: 203A4943-4241-4003-B8D7-91B60B8F73C3

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Dyld Error Message:
  Symbol not found: __Z17CGColorCreateRGBAffff
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Expected in: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore

Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 3 GB, SMC 1.27f2
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS542520K9SA00, 186.31 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0230, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000

 

[jviss]

I'd really appreciate some help here! I am limping long day to day, and can't figure out how to access an folders that were stored on m computer without Entourage running. I also can't install the Office 200 trial, since the installer finds a newer version on my machine.

Please help!

Thanks,

jv

 

[Diane Ross]

I see several problems.

1) Follow these steps to re-install Office:

<http://www.entourage.mvps.org/install/reinstall_steps.html>

2) You will also need to Manually remove these files:

A) Remove all office2008...pkg receipts in /Library/Receipts

B) Also check this location for com.microsoft....plist files:

In the Finder toolbar under Go, paste in this path:
/private/var/db/receipts

3) Fonts to delete after installing Snow Leopard (includes help deleting
font caches)

<http://www.entourage.mvps.org/troubleshoot/remove_fonts_snowleopard.html>

4) You might need to re-install Snow Leopard. It will install like a combo
updater. Insert your Snow Leopard DVD and install. Then update to 10.6.2
using the Apple combo updater.

Snow Leopard:

<http://support.apple.com/kb/DL959>

Hope this helps!