Entourage (and other MS Office apps) crash, crash, crash

K

kkempter

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I only use entourage on a regular basis and once in awhile word or powerpoint. Almost every time I reboot my mac entourage (or any other ms office app) crashes with a message
"Microsoft Entourage has encountered a problem an needs to close. We are sorry for the inconvenience"

A restart of the app causes a crash as well.

Clicking on 'More Information' in the error dialouge box shows this:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-10-06 09:45:23 -0600
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.2.080729
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0xffff1259 in ( + 0x00000000)
# 2 0xffff086e in ( + 0x00000000)
# 3 0x00fd6d56 in _McpRegisterFontUser + 0x000005D0 (MicrosoftComponentPlugin + 0x00079d56)
# 4 0x00fd88d1 in _McpGetFontMenuATSUIFontFamilyWtz + 0x00001847 (MicrosoftComponentPlugin + 0x0007b8d1)
# 5 0x00fd90b0 in _McpRunFontMenuIdleTasks + 0x0000005C (MicrosoftComponentPlugin + 0x0007c0b0)
# 6 0x00fd9126 in _McpRunFontMenuIdleTasks + 0x000000D2 (MicrosoftComponentPlugin + 0x0007c126)
# 7 0x00fd9160 in _McpGetFontMenu + 0x00000020 (MicrosoftComponentPlugin + 0x0007c160)
# 8 0x0107aa1e in _McpPrepareFontMenuWithOptions + 0x00000020 (MicrosoftComponentPlugin + 0x0011da1e)
# 9 0x01515af0 in UFontMenu::UFontMenu() + 0x0000008E (EntourageCore + 0x000d7af0)
# 10 0x01515bda in UFontMenu::Initialize() + 0x0000002C (EntourageCore + 0x000d7bda)
# 11 0x0001b8e9 in __mh_execute_header + 0x0001A8E9 (Microsoft Entourage + 0x0001a8e9)
# 12 0x0129e70e in LApplication::Run() + 0x0000002C (PowerPlant + 0x0006f70e)
# 13 0x0001a2cc in __mh_execute_header + 0x000192CC (Microsoft Entourage + 0x000192cc)
# 14 0x00002eee in __mh_execute_header + 0x00001EEE (Microsoft Entourage + 0x00001eee)
# 15 0x00002e15 in __mh_execute_header + 0x00001E15 (Microsoft Entourage + 0x00001e15)

X86 Thread State:
eax: 0x0003a000 ebx: 0x000000ff ecx: 0x001e9220 edx:0x00040000
edi: 0x22384000 esi: 0x1a9bdf7a ebp: 0xbffff41c esp:0xbffff410
ss: 0x0000001f eip: 0xffff1259 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206

Thread 1:

# 1 0x94ca15c6 in _signgam + 0x94B01D86 (libSystem.B.dylib + 0x000015c6)
# 2 0x94d2a29b in _signgam + 0x94B8AA5B (libSystem.B.dylib + 0x0008a29b)
# 3 0x0219dd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x0219d3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0219d46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x0219df25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x94cd26f5 in _signgam + 0x94B32EB5 (libSystem.B.dylib + 0x000326f5)
# 8 0x94cd25b2 in _signgam + 0x94B32D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x94d190bf ecx: 0xb00a0a5c edx:0x94ca15c6
edi: 0x00000061 esi: 0xa7c45fe7 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x94ca15c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202

Thread 2:

# 1 0x94ca868e in _signgam + 0x94B08E4E (libSystem.B.dylib + 0x0000868e)
# 2 0x94cd336d in _signgam + 0x94B33B2D (libSystem.B.dylib + 0x0003336d)
# 3 0x94321460 in __CMProfileID + 0x9424E33C (ColorSync + 0x00033460)
# 4 0x94333d92 in __CMProfileID + 0x94260C6E (ColorSync + 0x00045d92)
# 5 0x94cd26f5 in _signgam + 0x94B32EB5 (libSystem.B.dylib + 0x000326f5)
# 6 0x94cd25b2 in _signgam + 0x94B32D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0x0000014e ebx: 0x94cd338d ecx: 0xb0122e7c edx:0x94ca868e
ed
 
K

kkempter

More Info:

Sometimes changing the permissions like this makes it work:

cd Library/Preferences
chmod -R 755 ./Microsoft

However most of the time I need to delete the Microsoft dir.

Even if changing perms does work, I need to go through it again next time I reboot.

Any thoughts ?
 
D

Diane Ross

The Microsoft Component Plugin shows the version installed. Have you
modified Office or used a workaround to install?

I would reinstall:

Quit all Microsoft applications (Easy way: log out/in with Shift key down to
disable any startup items.)
Drag the Microsoft Office 2008 folder to the Trash.
Empty Trash.
Reinstall Office 2008 from your original installation disk. See details
<http://www.entourage.mvps.org/install/install.html>
Update!
 

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