Entourage automatically quits...

R

rossk

Hello,
Entourage seems to quit automatically for this one user. I have
deleted the prefs and the basic stuff like that. I have even used the
uninstall tool and then reinstalled with the patch up to 11.3.4.
Anything else I can try? Rebuild the db does not help...below is the
error log

Host Name: xxxxxxxx-MacBook-Pro
Date/Time: 2007-06-09 13:35:41.860 -0400
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [84]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All
rights reserved.)

PID: 1543
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000030

Thread 0:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 1:
0 LaunchCFMApp 0xb823369b strchr + 72
1 LaunchCFMApp 0xb81cef17 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816831a catch_exception_raise_state_identity +
318
3 LaunchCFMApp 0xb8167856 CallPPCFunctionAtAddressInt + 177220
4 LaunchCFMApp 0xb816774d CallPPCFunctionAtAddressInt + 176955
5 LaunchCFMApp 0xb8168418 catch_exception_raise_state_identity +
572
6 LaunchCFMApp 0xb820480c pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 3:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 4:
0 LaunchCFMApp 0xb80a5453 0xb8000000 + 676947
1 LaunchCFMApp 0xb809f925 0xb8000000 + 653605
2 LaunchCFMApp 0xb80bd24e 0xb8000000 + 774734
3 LaunchCFMApp 0xb811de0d spin_lock_wrapper + 1985

Thread 5:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Unknown thread crashed with unknown flavor: 1
state_count: 16

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/
Carbon.framework/Versions/A/Support/LaunchCFMApp
0x1008000 - 0x1076fff com.microsoft.shmem.bundle 060425 (11.2.4) /
Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/
ShMem
0x1668000 - 0x166afff com.apple.textencoding.unicode 2.1 /System/
Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode
Encodings
0x178a000 - 0x178afff com.apple.SpotLightCM 1.0 (121.35) /System/
Library/Contextual Menu Items/SpotlightCM.plugin/Contents/MacOS/
SpotlightCM
0x178f000 - 0x17a7fff StuffItSupport /Library/Frameworks/
StuffItSupport.framework/Versions/A/StuffItSupport
0xd593000 - 0xd5befff com.apple.audio.SoundManager.Components 3.9.2 /
System/Library/Components/SoundManagerComponents.component/Contents/
MacOS/SoundManagerComponents
0xd626000 - 0xd67bfff com.DivXInc.DivXDecoder 6.0.0 /Library/
QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
0xd76a000 - 0xd76ffff com.apple.audio.AppleHDAHALPlugIn 1.2.4
(1.2.4a21) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/
AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0xd772000 - 0xd7b1fff com.apple.QuickTimeFireWireDV.component 7.1.3 /
System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/
QuickTimeFireWireDV
0xd818000 - 0xd81afff com.apple.AutomatorCMM 1.0.1 (68) /System/
Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/
AutomatorCMM
0xd842000 - 0xd845fff com.apple.textencoding.japanese 2.1 /System/
Library/TextEncodings/Japanese Encodings.bundle/Contents/MacOS/
Japanese Encodings
0xdbef000 - 0xdc09fff com.apple.AppleIntermediateCodec 1.1 (141) /
Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/
AppleIntermediateCodec
0xdc18000 - 0xdc1cfff com.apple.FolderActionsMenu 1.3.1 /System/
Library/Contextual Menu Items/FolderActionsMenu.plugin/Contents/MacOS/
FolderActionsMenu
0xe655000 - 0xe84efff net.telestream.wmv.import 2.1.0.33 /Library/
QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV
Import
0xe87d000 - 0xe8d9fff com.apple.applepixletvideo 1.2.9 (1.2d9) /
System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/
ApplePixletVideo
0xf299000 - 0xf2a0fff com.roxio.ToastItPlugin ToastIt 1.1.2 (build
17) (1.1.2) /Users/czarillo/Library/Contextual Menu Items/
ToastIt.plugin/Contents/MacOS/ToastIt
0xf2c9000 - 0xf2defff com.stuffit.StuffItCM 10.0.2 /Library/
Contextual Menu Items/StuffItCM.plugin/Contents/MacOS/StuffItCM
0x8fc00000 - 0x8fc50fff dyld 46.9 /usr/lib/dyld
0x8fe00000 - 0x8fe49fff dyld 46.9 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/
libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.1 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/ATS
0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.38 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
0x907e6000 - 0x908bcfff com.apple.CoreFoundation 6.4.6 (368.27) /
System/Library/Frameworks/CoreFoundation.framework/Versions/A/
CoreFoundation
0x90903000 - 0x90903fff com.apple.CoreServices 10.4 (???) /System/
Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90905000 - 0x90a0bfff libicucore.A.dylib /usr/lib/
libicucore.A.dylib
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0x90b08000 - 0x90b7afff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bed000 - 0x90bf8fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bfd000 - 0x90c72fff com.apple.framework.IOKit 1.4.6 (???) /System/
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0x90c88000 - 0x90c9afff libauto.dylib /usr/lib/libauto.dylib
0x90ca0000 - 0x90f6bfff com.apple.CoreServices.CarbonCore 682.16 /
System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CarbonCore.framework/Versions/A/CarbonCore
0x90fc8000 - 0x91041fff com.apple.CoreServices.OSServices 4.1 /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
OSServices.framework/Versions/A/OSServices
0x91083000 - 0x910c4fff com.apple.CFNetwork 129.19 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
0x910d8000 - 0x910ebfff com.apple.WebServices 1.1.3 (1.1.0) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
WebServicesCore.framework/Versions/A/WebServicesCore
0x910f7000 - 0x9117dfff com.apple.SearchKit 1.0.5 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
0x911b3000 - 0x911d3fff com.apple.Metadata 10.4.4 (121.36) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
Metadata.framework/Versions/A/Metadata
0x911e0000 - 0x911effff libz.1.dylib /usr/lib/libz.1.dylib
0x911f2000 - 0x913a7fff com.apple.security 4.5.2 (29774) /System/
Library/Frameworks/Security.framework/Versions/A/Security
0x914a4000 - 0x914adfff com.apple.DiskArbitration 2.1.1 /System/
Library/Frameworks/DiskArbitration.framework/Versions/A/
DiskArbitration
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Library/Frameworks/SystemConfiguration.framework/Versions/A/
SystemConfiguration
0x914ee000 - 0x914f6fff libbsm.dylib /usr/lib/libbsm.dylib
0x914fa000 - 0x91577fff com.apple.audio.CoreAudio 3.0.4 /System/
Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x915be000 - 0x915befff com.apple.ApplicationServices 10.4 (???) /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
ApplicationServices
0x915c0000 - 0x915f2fff com.apple.AE 314 (313) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
0x91608000 - 0x916e5fff com.apple.ColorSync 4.4.8 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
0x91724000 - 0x917b1fff com.apple.print.framework.PrintCore 4.6
(177.13) /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917ed000 - 0x9189ffff com.apple.QD 3.10.21 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
QD.framework/Versions/A/QD
0x918d4000 - 0x9192afff com.apple.HIServices 1.5.2 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
0x91952000 - 0x9196bfff com.apple.LangAnalysis 1.6.3 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
0x91979000 - 0x91996fff com.apple.FindByContent 1.5 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
0x919a2000 - 0x919defff com.apple.LaunchServices 181 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
0x919f6000 - 0x91a04fff com.apple.speech.synthesis.framework 3.5 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91a0c000 - 0x91a47fff com.apple.ImageIO.framework 1.5.0 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/ImageIO
0x91a5b000 - 0x91b1efff libcrypto.0.9.7.dylib /usr/lib/libcrypto.
0.9.7.dylib
0x91b69000 - 0x91b7efff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b83000 - 0x91ba3fff libJPEG.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
0x91ba8000 - 0x91c07fff libJP2.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJP2.dylib
0x91c19000 - 0x91c1dfff libGIF.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
0x91c1f000 - 0x91c85fff libRaw.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRaw.dylib
0x91c8a000 - 0x91ccafff libTIFF.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
0x91cd0000 - 0x91ceafff libPng.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
0x91cef000 - 0x91cf1fff libRadiance.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
0x91cf3000 - 0x91cf3fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /
System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91cf5000 - 0x91ddbfff com.apple.vImage 2.5 /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/
Versions/A/vImage
0x91de3000 - 0x91e02fff com.apple.Accelerate.vecLib 3.3.1 (vecLib
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Frameworks/vecLib.framework/Versions/A/vecLib
0x91e6e000 - 0x91efafff libvMisc.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/
libvMisc.dylib
0x91f06000 - 0x91f9dfff libvDSP.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/
libvDSP.dylib
0x91fb6000 - 0x92563fff libBLAS.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/
libBLAS.dylib
0x92596000 - 0x928c1fff libLAPACK.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/
libLAPACK.dylib
0x928f1000 - 0x92977fff com.apple.DesktopServices 1.3.5 /System/
Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/
DesktopServicesPriv
0x929b9000 - 0x92bedfff com.apple.Foundation 6.4.7 (567.28) /System/
Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92d02000 - 0x92df0fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92e0f000 - 0x92efefff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92f0f000 - 0x92f2ffff libGL.dylib /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f3a000 - 0x92f96fff libGLU.dylib /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92fac000 - 0x92facfff com.apple.Carbon 10.4 (???) /System/Library/
Frameworks/Carbon.framework/Versions/A/Carbon
0x92fae000 - 0x92fc1fff com.apple.ImageCapture 3.0.4 /System/Library/
Frameworks/Carbon.framework/Versions/A/Frameworks/
ImageCapture.framework/Versions/A/ImageCapture
0x92fd1000 - 0x92fdcfff com.apple.speech.recognition.framework 3.6 /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92fe4000 - 0x92fecfff com.apple.securityhi 2.0.1 (24742) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
SecurityHI.framework/Versions/A/SecurityHI
0x92ff3000 - 0x9307dfff com.apple.ink.framework 101.2.1 (71) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Ink.framework/Versions/A/Ink
0x93092000 - 0x93096fff com.apple.help 1.0.3 (32.1) /System/Library/
Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/
Versions/A/Help
0x9309a000 - 0x930bbfff com.apple.openscripting 1.2.5 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
OpenScripting.framework/Versions/A/OpenScripting
0x930ce000 - 0x930d6fff com.apple.print.framework.Print 5.1 (192.3) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Print.framework/Versions/A/Print
0x930dd000 - 0x93144fff com.apple.htmlrendering 66.1 (1.1.3) /System/
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HTMLRendering.framework/Versions/A/HTMLRendering
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System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
NavigationServices.framework/Versions/A/NavigationServices
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Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CarbonSound.framework/Versions/A/CarbonSound
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Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CommonPanels.framework/Versions/A/CommonPanels
0x93200000 - 0x9351ffff com.apple.HIToolbox 1.4.8 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HIToolbox.framework/Versions/A/HIToolbox
0x93654000 - 0x93661fff com.apple.opengl 1.4.12 /System/Library/
Frameworks/OpenGL.framework/Versions/A/OpenGL
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Frameworks/Cocoa.framework/Versions/A/Cocoa
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System/Library/Frameworks/AudioToolbox.framework/Versions/A/
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Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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libsqlite3.0.dylib
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0x946b7000 - 0x946c8fff libCGATS.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x946cf000 - 0x946dcfff libCSync.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9472c000 - 0x94746fff libRIP.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9474d000 - 0x94a1cfff com.apple.QuickTime 7.1.3 /System/Library/
Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94adf000 - 0x94b01fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94e56000 - 0x94e74fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x969af000 - 0x969cefff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/
Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97102000 - 0x9710ffff com.apple.agl 2.5.9 (AGL-2.5.9) /System/
Library/Frameworks/AGL.framework/Versions/A/AGL
0x984ce000 - 0x98e85fff com.apple.QuickTimeComponents.component 7.1.3 /
System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/
QuickTimeComponents
0x990ac000 - 0x990b0fff com.apple.QuickTimeH264.component 7.1.3 /
System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/
QuickTimeH264
0x990b2000 - 0x99196fff QuickTimeH264.altivec /System/Library/
QuickTime/QuickTimeH264.component/Contents/Resources/
QuickTimeH264.altivec
0x992e2000 - 0x993a9fff com.apple.QuickTimeMPEG4.component 7.1.3 /
System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/
QuickTimeMPEG4
0x99ba4000 - 0x99bc2fff com.apple.OpenTransport 3.0 /System/Library/
PrivateFrameworks/OpenTransport.framework/OpenTransport
0x99c3e000 - 0x99c3ffff com.apple.iokit.dvcomponentglue 1.9.0 /System/
Library/Frameworks/DVComponentGlue.framework/Versions/A/
DVComponentGlue
0x9b77a000 - 0x9b77cfff Interposers.dylib /usr/libexec/oah/Shims/
Interposers.dylib
0xb8000000 - 0xb82d9fff LaunchCFMApp /System/Library/Frameworks/
Carbon.framework/Versions/A/Support/LaunchCFMApp
0xebf80000 - 0xec06afff com.stuffit.sdk 10.0.2 /Library/Frameworks/
StuffIt.framework/StuffIt

Translated Code Information:

Rosetta Version: 17.15
Args: /Applications/Microsoft Office 2004/Microsoft Entourage /
Applications/Microsoft Office 2004/Microsoft Entourage -psn_0_8257537
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb00997fc, 0xb813516f)
0x90006360: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x0106f204: No symbol
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0080ce0 r02: 0x00000001 r03: 0xf0080dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003503
r08: 0x000003e8 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080dcc r25: 0x00000054 r26: 0x00003503 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x01079fb0

Thread 1: (0xb7fff3fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x90cff000: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 0x204
0x8483e68c: No symbol
0x84fd7db0: No symbol
0x847f8c2c: No symbol
0x847f8a44: No symbol
0x847f44f0: No symbol
0x84b6b15c: No symbol
0x847f42c0: No symbol
0x84b6827c: No symbol
0x84fef184: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xbfffef00 r02: 0x00000013 r03: 0xbfffefac
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x00003c03
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffff984 r21: 0xbffff790 r22: 0x00313760 r23: 0x00000018
r24: 0xbfffefac r25: 0x00000020 r26: 0x00003c03 r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x90cfee0c

Thread 2: (0xb011a7fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x908097e4: /System/Library/Frameworks/CoreFoundation.framework/
Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x678
0x9150dcd8: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : __ZN10HALRunLoop9OwnThreadEPv + 0xd8
0x9150daa8: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : __ZN9CAPThread5EntryEPS_ + 0x6c
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf01017e0 r02: 0xa07e9184 r03: 0xf01018b0
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x0000a103
r08: 0x00000000 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x90809184
r16: 0xa07e9184 r17: 0xa07e9184 r18: 0x20000024 r19: 0x00000000
r20: 0xf01018b0 r21: 0x003df128 r22: 0x003df2b8 r23: 0x00000000
r24: 0xf01018b0 r25: 0x00000450 r26: 0x0000a103 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x90809184

Thread 3: Crashed (0xb021cdd0, 0xb80a5453)
0x8468c650: No symbol
0x8465f8e4: No symbol
0x8465f7bc: No symbol
0x84669524: No symbol
0x84e0708c: No symbol
0x84e05fd4: No symbol
0x84d53dd0: No symbol
0x84d53578: No symbol
0x84eef928: No symbol
0x84eee990: No symbol
0x84d59e04: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x90d08f28: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_InvokeThreadEntryUPP + 0x18
0x90d08ca8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 0x138
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x8464f39c ctr: 0x84698bb0
r00: 0x8465f8e4 r01: 0xf0202250 r02: 0x00720000 r03: 0x00000028
r04: 0x0cbde820 r05: 0xf0202290 r06: 0x00000097 r07: 0x00000000
r08: 0x000243e5 r09: 0x00000001 r10: 0x00000000 r11: 0x51eb851f
r12: 0x00000196 r13: 0x00000000 r14: 0x00000000 r15: 0x004c3d03
r16: 0x00054600 r17: 0x8528e4b0 r18: 0x00738b60 r19: 0x00000000
r20: 0x018a4c00 r21: 0x0d973120 r22: 0x00000001 r23: 0x00000001
r24: 0x00000300 r25: 0x00000300 r26: 0x00000001 r27: 0x00000001
r28: 0xf0202490 r29: 0xf0202494 r30: 0x0d9a57e0 r31: 0xf02023d8

Thread 4: (0xb019b7fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x90cff000: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 0x204
0x8483e68c: No symbol
0x84fdffc4: No symbol
0x84fe0074: No symbol
0x847dbc60: No symbol
0x84e1b170: No symbol
0x84e1b1c0: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x90d08f28: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_InvokeThreadEntryUPP + 0x18
0x90d08ca8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 0x138
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0182980 r02: 0x00000013 r03: 0xf0182a2c
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x0000b60b
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018
r24: 0xf0182a2c r25: 0x00000020 r26: 0x0000b60b r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x90cfee0c
 
A

Allen Watson

Use Activity Monitor to check for duplicate "Database Daemon" tasks. If you
see more than one, kill them all (with the Quit button in Activity Monitor).
Then try again. Check the Login Items for the account to make sure there are
no more than one copy of Database Daemon in the startup items.

Another trick is to hold down the Shift key while starting up to disable any
schedules that might run at startup. It's possible there is a corrupted
message on the server that is trying to download as soon as Entourage
begins. If that is the case, try using web mail or some other means of
accessing the server to delete the message at the top of the queue. Or, if
you can get Entourage up, open the Account and enable "Allow Online Access"
under the Options tab; then, locate the entry for the account at the bottom
of the folder list, click on it, and when you see the messages listed,
delete the offending message.
From: "(e-mail address removed)" <[email protected]>
Organization: http://groups.google.com
Newsgroups: microsoft.public.mac.office.entourage
Date: Sat, 09 Jun 2007 10:40:24 -0700
Subject: Entourage automatically quits...

Hello,
Entourage seems to quit automatically for this one user. I have
deleted the prefs and the basic stuff like that. I have even used the
uninstall tool and then reinstalled with the patch up to 11.3.4.
Anything else I can try? Rebuild the db does not help...below is the
error log

Host Name: xxxxxxxx-MacBook-Pro
Date/Time: 2007-06-09 13:35:41.860 -0400
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [84]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All
rights reserved.)

PID: 1543
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000030

Thread 0:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 1:
0 LaunchCFMApp 0xb823369b strchr + 72
1 LaunchCFMApp 0xb81cef17 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816831a catch_exception_raise_state_identity +
318
3 LaunchCFMApp 0xb8167856 CallPPCFunctionAtAddressInt + 177220
4 LaunchCFMApp 0xb816774d CallPPCFunctionAtAddressInt + 176955
5 LaunchCFMApp 0xb8168418 catch_exception_raise_state_identity +
572
6 LaunchCFMApp 0xb820480c pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 3:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Thread 4:
0 LaunchCFMApp 0xb80a5453 0xb8000000 + 676947
1 LaunchCFMApp 0xb809f925 0xb8000000 + 653605
2 LaunchCFMApp 0xb80bd24e 0xb8000000 + 774734
3 LaunchCFMApp 0xb811de0d spin_lock_wrapper + 1985

Thread 5:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Unknown thread crashed with unknown flavor: 1
state_count: 16

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/
Carbon.framework/Versions/A/Support/LaunchCFMApp
0x1008000 - 0x1076fff com.microsoft.shmem.bundle 060425 (11.2.4) /
Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/
ShMem
0x1668000 - 0x166afff com.apple.textencoding.unicode 2.1 /System/
Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode
Encodings
0x178a000 - 0x178afff com.apple.SpotLightCM 1.0 (121.35) /System/
Library/Contextual Menu Items/SpotlightCM.plugin/Contents/MacOS/
SpotlightCM
0x178f000 - 0x17a7fff StuffItSupport /Library/Frameworks/
StuffItSupport.framework/Versions/A/StuffItSupport
0xd593000 - 0xd5befff com.apple.audio.SoundManager.Components 3.9.2 /
System/Library/Components/SoundManagerComponents.component/Contents/
MacOS/SoundManagerComponents
0xd626000 - 0xd67bfff com.DivXInc.DivXDecoder 6.0.0 /Library/
QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
0xd76a000 - 0xd76ffff com.apple.audio.AppleHDAHALPlugIn 1.2.4
(1.2.4a21) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/
AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0xd772000 - 0xd7b1fff com.apple.QuickTimeFireWireDV.component 7.1.3 /
System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/
QuickTimeFireWireDV
0xd818000 - 0xd81afff com.apple.AutomatorCMM 1.0.1 (68) /System/
Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/
AutomatorCMM
0xd842000 - 0xd845fff com.apple.textencoding.japanese 2.1 /System/
Library/TextEncodings/Japanese Encodings.bundle/Contents/MacOS/
Japanese Encodings
0xdbef000 - 0xdc09fff com.apple.AppleIntermediateCodec 1.1 (141) /
Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/
AppleIntermediateCodec
0xdc18000 - 0xdc1cfff com.apple.FolderActionsMenu 1.3.1 /System/
Library/Contextual Menu Items/FolderActionsMenu.plugin/Contents/MacOS/
FolderActionsMenu
0xe655000 - 0xe84efff net.telestream.wmv.import 2.1.0.33 /Library/
QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV
Import
0xe87d000 - 0xe8d9fff com.apple.applepixletvideo 1.2.9 (1.2d9) /
System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/
ApplePixletVideo
0xf299000 - 0xf2a0fff com.roxio.ToastItPlugin ToastIt 1.1.2 (build
17) (1.1.2) /Users/czarillo/Library/Contextual Menu Items/
ToastIt.plugin/Contents/MacOS/ToastIt
0xf2c9000 - 0xf2defff com.stuffit.StuffItCM 10.0.2 /Library/
Contextual Menu Items/StuffItCM.plugin/Contents/MacOS/StuffItCM
0x8fc00000 - 0x8fc50fff dyld 46.9 /usr/lib/dyld
0x8fe00000 - 0x8fe49fff dyld 46.9 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/
libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.1 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/ATS
0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.38 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
0x907e6000 - 0x908bcfff com.apple.CoreFoundation 6.4.6 (368.27) /
System/Library/Frameworks/CoreFoundation.framework/Versions/A/
CoreFoundation
0x90903000 - 0x90903fff com.apple.CoreServices 10.4 (???) /System/
Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90905000 - 0x90a0bfff libicucore.A.dylib /usr/lib/
libicucore.A.dylib
0x90a5c000 - 0x90adffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90b08000 - 0x90b7afff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bed000 - 0x90bf8fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bfd000 - 0x90c72fff com.apple.framework.IOKit 1.4.6 (???) /System/
Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c88000 - 0x90c9afff libauto.dylib /usr/lib/libauto.dylib
0x90ca0000 - 0x90f6bfff com.apple.CoreServices.CarbonCore 682.16 /
System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CarbonCore.framework/Versions/A/CarbonCore
0x90fc8000 - 0x91041fff com.apple.CoreServices.OSServices 4.1 /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
OSServices.framework/Versions/A/OSServices
0x91083000 - 0x910c4fff com.apple.CFNetwork 129.19 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
0x910d8000 - 0x910ebfff com.apple.WebServices 1.1.3 (1.1.0) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
WebServicesCore.framework/Versions/A/WebServicesCore
0x910f7000 - 0x9117dfff com.apple.SearchKit 1.0.5 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
0x911b3000 - 0x911d3fff com.apple.Metadata 10.4.4 (121.36) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
Metadata.framework/Versions/A/Metadata
0x911e0000 - 0x911effff libz.1.dylib /usr/lib/libz.1.dylib
0x911f2000 - 0x913a7fff com.apple.security 4.5.2 (29774) /System/
Library/Frameworks/Security.framework/Versions/A/Security
0x914a4000 - 0x914adfff com.apple.DiskArbitration 2.1.1 /System/
Library/Frameworks/DiskArbitration.framework/Versions/A/
DiskArbitration
0x914b4000 - 0x914dcfff com.apple.SystemConfiguration 1.8.6 /System/
Library/Frameworks/SystemConfiguration.framework/Versions/A/
SystemConfiguration
0x914ee000 - 0x914f6fff libbsm.dylib /usr/lib/libbsm.dylib
0x914fa000 - 0x91577fff com.apple.audio.CoreAudio 3.0.4 /System/
Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x915be000 - 0x915befff com.apple.ApplicationServices 10.4 (???) /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
ApplicationServices
0x915c0000 - 0x915f2fff com.apple.AE 314 (313) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
0x91608000 - 0x916e5fff com.apple.ColorSync 4.4.8 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
0x91724000 - 0x917b1fff com.apple.print.framework.PrintCore 4.6
(177.13) /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917ed000 - 0x9189ffff com.apple.QD 3.10.21 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
QD.framework/Versions/A/QD
0x918d4000 - 0x9192afff com.apple.HIServices 1.5.2 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
0x91952000 - 0x9196bfff com.apple.LangAnalysis 1.6.3 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
0x91979000 - 0x91996fff com.apple.FindByContent 1.5 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
0x919a2000 - 0x919defff com.apple.LaunchServices 181 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
0x919f6000 - 0x91a04fff com.apple.speech.synthesis.framework 3.5 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91a0c000 - 0x91a47fff com.apple.ImageIO.framework 1.5.0 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/ImageIO
0x91a5b000 - 0x91b1efff libcrypto.0.9.7.dylib /usr/lib/libcrypto.
0.9.7.dylib
0x91b69000 - 0x91b7efff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b83000 - 0x91ba3fff libJPEG.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
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0x91ba8000 - 0x91c07fff libJP2.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
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0x91c19000 - 0x91c1dfff libGIF.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
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0x91c1f000 - 0x91c85fff libRaw.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRaw.dylib
0x91c8a000 - 0x91ccafff libTIFF.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
0x91cd0000 - 0x91ceafff libPng.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
0x91cef000 - 0x91cf1fff libRadiance.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
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0x91cf3000 - 0x91cf3fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /
System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91cf5000 - 0x91ddbfff com.apple.vImage 2.5 /System/Library/
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0x91de3000 - 0x91e02fff com.apple.Accelerate.vecLib 3.3.1 (vecLib
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Frameworks/vecLib.framework/Versions/A/vecLib
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libvMisc.dylib
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libLAPACK.dylib
0x928f1000 - 0x92977fff com.apple.DesktopServices 1.3.5 /System/
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OpenScripting.framework/Versions/A/OpenScripting
0x930ce000 - 0x930d6fff com.apple.print.framework.Print 5.1 (192.3) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Print.framework/Versions/A/Print
0x930dd000 - 0x93144fff com.apple.htmlrendering 66.1 (1.1.3) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HTMLRendering.framework/Versions/A/HTMLRendering
0x9316a000 - 0x931b1fff com.apple.NavigationServices 3.4.4 (3.4.3) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
NavigationServices.framework/Versions/A/NavigationServices
0x931db000 - 0x931ebfff com.apple.audio.SoundManager 3.9.1 /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CarbonSound.framework/Versions/A/CarbonSound
0x931f4000 - 0x931fafff com.apple.CommonPanels 1.2.3 (73) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CommonPanels.framework/Versions/A/CommonPanels
0x93200000 - 0x9351ffff com.apple.HIToolbox 1.4.8 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HIToolbox.framework/Versions/A/HIToolbox
0x93654000 - 0x93661fff com.apple.opengl 1.4.12 /System/Library/
Frameworks/OpenGL.framework/Versions/A/OpenGL
0x936cd000 - 0x936cdfff com.apple.Cocoa 6.4 (???) /System/Library/
Frameworks/Cocoa.framework/Versions/A/Cocoa
0x936cf000 - 0x93d3dfff com.apple.AppKit 6.4.8 (824.42) /System/
Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x940c5000 - 0x94138fff com.apple.CoreData 90 /System/Library/
Frameworks/CoreData.framework/Versions/A/CoreData
0x94171000 - 0x9423cfff com.apple.audio.toolbox.AudioToolbox 1.4.3 /
System/Library/Frameworks/AudioToolbox.framework/Versions/A/
AudioToolbox
0x9427d000 - 0x9427dfff com.apple.audio.units.AudioUnit 1.4.2 /System/
Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9427f000 - 0x94448fff com.apple.QuartzCore 1.4.9 /System/Library/
Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9449c000 - 0x944dcfff libsqlite3.0.dylib /usr/lib/
libsqlite3.0.dylib
0x944e4000 - 0x94528fff libGLImage.dylib /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x946b7000 - 0x946c8fff libCGATS.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x946cf000 - 0x946dcfff libCSync.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9472c000 - 0x94746fff libRIP.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9474d000 - 0x94a1cfff com.apple.QuickTime 7.1.3 /System/Library/
Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94adf000 - 0x94b01fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94e56000 - 0x94e74fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x969af000 - 0x969cefff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/
Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97102000 - 0x9710ffff com.apple.agl 2.5.9 (AGL-2.5.9) /System/
Library/Frameworks/AGL.framework/Versions/A/AGL
0x984ce000 - 0x98e85fff com.apple.QuickTimeComponents.component 7.1.3 /
System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/
QuickTimeComponents
0x990ac000 - 0x990b0fff com.apple.QuickTimeH264.component 7.1.3 /
System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/
QuickTimeH264
0x990b2000 - 0x99196fff QuickTimeH264.altivec /System/Library/
QuickTime/QuickTimeH264.component/Contents/Resources/
QuickTimeH264.altivec
0x992e2000 - 0x993a9fff com.apple.QuickTimeMPEG4.component 7.1.3 /
System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/
QuickTimeMPEG4
0x99ba4000 - 0x99bc2fff com.apple.OpenTransport 3.0 /System/Library/
PrivateFrameworks/OpenTransport.framework/OpenTransport
0x99c3e000 - 0x99c3ffff com.apple.iokit.dvcomponentglue 1.9.0 /System/
Library/Frameworks/DVComponentGlue.framework/Versions/A/
DVComponentGlue
0x9b77a000 - 0x9b77cfff Interposers.dylib /usr/libexec/oah/Shims/
Interposers.dylib
0xb8000000 - 0xb82d9fff LaunchCFMApp /System/Library/Frameworks/
Carbon.framework/Versions/A/Support/LaunchCFMApp
0xebf80000 - 0xec06afff com.stuffit.sdk 10.0.2 /Library/Frameworks/
StuffIt.framework/StuffIt

Translated Code Information:

Rosetta Version: 17.15
Args: /Applications/Microsoft Office 2004/Microsoft Entourage /
Applications/Microsoft Office 2004/Microsoft Entourage -psn_0_8257537
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb00997fc, 0xb813516f)
0x90006360: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x0106f204: No symbol
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0080ce0 r02: 0x00000001 r03: 0xf0080dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003503
r08: 0x000003e8 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080dcc r25: 0x00000054 r26: 0x00003503 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x01079fb0

Thread 1: (0xb7fff3fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x90cff000: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 0x204
0x8483e68c: No symbol
0x84fd7db0: No symbol
0x847f8c2c: No symbol
0x847f8a44: No symbol
0x847f44f0: No symbol
0x84b6b15c: No symbol
0x847f42c0: No symbol
0x84b6827c: No symbol
0x84fef184: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xbfffef00 r02: 0x00000013 r03: 0xbfffefac
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x00003c03
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffff984 r21: 0xbffff790 r22: 0x00313760 r23: 0x00000018
r24: 0xbfffefac r25: 0x00000020 r26: 0x00003c03 r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x90cfee0c

Thread 2: (0xb011a7fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x908097e4: /System/Library/Frameworks/CoreFoundation.framework/
Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x678
0x9150dcd8: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : __ZN10HALRunLoop9OwnThreadEPv + 0xd8
0x9150daa8: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : __ZN9CAPThread5EntryEPS_ + 0x6c
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf01017e0 r02: 0xa07e9184 r03: 0xf01018b0
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x0000a103
r08: 0x00000000 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x90809184
r16: 0xa07e9184 r17: 0xa07e9184 r18: 0x20000024 r19: 0x00000000
r20: 0xf01018b0 r21: 0x003df128 r22: 0x003df2b8 r23: 0x00000000
r24: 0xf01018b0 r25: 0x00000450 r26: 0x0000a103 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x90809184

Thread 3: Crashed (0xb021cdd0, 0xb80a5453)
0x8468c650: No symbol
0x8465f8e4: No symbol
0x8465f7bc: No symbol
0x84669524: No symbol
0x84e0708c: No symbol
0x84e05fd4: No symbol
0x84d53dd0: No symbol
0x84d53578: No symbol
0x84eef928: No symbol
0x84eee990: No symbol
0x84d59e04: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x90d08f28: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_InvokeThreadEntryUPP + 0x18
0x90d08ca8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 0x138
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x8464f39c ctr: 0x84698bb0
r00: 0x8465f8e4 r01: 0xf0202250 r02: 0x00720000 r03: 0x00000028
r04: 0x0cbde820 r05: 0xf0202290 r06: 0x00000097 r07: 0x00000000
r08: 0x000243e5 r09: 0x00000001 r10: 0x00000000 r11: 0x51eb851f
r12: 0x00000196 r13: 0x00000000 r14: 0x00000000 r15: 0x004c3d03
r16: 0x00054600 r17: 0x8528e4b0 r18: 0x00738b60 r19: 0x00000000
r20: 0x018a4c00 r21: 0x0d973120 r22: 0x00000001 r23: 0x00000001
r24: 0x00000300 r25: 0x00000300 r26: 0x00000001 r27: 0x00000001
r28: 0xf0202490 r29: 0xf0202494 r30: 0x0d9a57e0 r31: 0xf02023d8

Thread 4: (0xb019b7fc, 0xb813516f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x90cff000: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 0x204
0x8483e68c: No symbol
0x84fdffc4: No symbol
0x84fe0074: No symbol
0x847dbc60: No symbol
0x84e1b170: No symbol
0x84e1b1c0: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x90d08f28: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_InvokeThreadEntryUPP + 0x18
0x90d08ca8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 0x138
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0182980 r02: 0x00000013 r03: 0xf0182a2c
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x0000b60b
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018
r24: 0xf0182a2c r25: 0x00000020 r26: 0x0000b60b r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x90cfee0c
Click to expand...
 
R

rossk

What I did for now, was create a new profile, and made it use IMAP.
So far no issues and then moved all the info in to that profile. Just
weird why it was doing it. If this gives no issues then I will leave
it at that. Whats weird is that if I do not have it auth. to the
server to get messages in that profile (if it be a pop issue or a
corrupt db that it doesnt see to be that) it will be fine
 
L

... LIZ ...

I have had a similar problem since installing Office 2004 - the other
applications seems to work fine, but Entourage simply will not launch. The
information supplied to Ross K has not been of use to me I'm afraid. I don't
have multiple daemons.

I have uninstalled and reinstalled a few times, repaired disk permissions
and restarted several times as well. Launching while holding down the Shift
key has no effect.

I would be very grateful for any help, but be warned, I'm not too technical.

Many thanks ... LIZ ...

I have pasted the error report below...

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-08-27 14:57:38 +0100
Application Name: Microsoft Entourage
Application Version: 11.3.6.070618
Module Name: CoreFoundation
Module Version: unknown
Module Offset: 0x00002b64
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x0165db64 in _CFStringGetCStringPtr + 0x0000001C (CoreFoundation +
0x00002b64)
# 2 0x0165db50 in _CFStringGetCStringPtr + 0x00000008 (CoreFoundation +
0x00002b50)
# 3 0x0165c828 in _CFStringGetCString + 0x000002C8 (CoreFoundation +
0x00001828)
# 4 0x01698608 in __CFBundleDYLDGetSymbolByNameWithSearch + 0x00000030
(CoreFoundation + 0x0003d608)
# 5 0x016d6224 in __CFBundleGetCFMFunctionPointerForName + 0x00000080
(CoreFoundation + 0x0007b224)
# 6 0x002895cc in ( + 0x00000000)
# 7 0x000d63ec in ( + 0x00000000)
# 8 0x000d41c8 in ( + 0x00000000)
# 9 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 10 0x000d6400 in ( + 0x00000000)
# 11 0x000d41c8 in ( + 0x00000000)
# 12 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 13 0x000d6400 in ( + 0x00000000)
# 14 0x000d41c8 in ( + 0x00000000)
# 15 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 16 0x000d6400 in ( + 0x00000000)
# 17 0x000d41c8 in ( + 0x00000000)
# 18 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 19 0x000d6400 in ( + 0x00000000)
# 20 0x000d41c8 in ( + 0x00000000)
# 21 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 22 0x000d6400 in ( + 0x00000000)
# 23 0x000d41c8 in ( + 0x00000000)
# 24 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 25 0x000d6400 in ( + 0x00000000)
# 26 0x000d41c8 in ( + 0x00000000)
# 27 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 28 0x000d6400 in ( + 0x00000000)
# 29 0x000d41c8 in ( + 0x00000000)
# 30 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 31 0x000d6400 in ( + 0x00000000)
# 32 0x000d41c8 in ( + 0x00000000)
# 33 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 34 0x000d6400 in ( + 0x00000000)
# 35 0x000d41c8 in ( + 0x00000000)
# 36 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 37 0x000d6400 in ( + 0x00000000)
# 38 0x000d41c8 in ( + 0x00000000)
# 39 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 40 0x000d6400 in ( + 0x00000000)
# 41 0x000d41c8 in ( + 0x00000000)
# 42 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 43 0x000d6400 in ( + 0x00000000)
# 44 0x000d41c8 in ( + 0x00000000)
# 45 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 46 0x000d6400 in ( + 0x00000000)
# 47 0x000d41c8 in ( + 0x00000000)
# 48 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 49 0x000d6400 in ( + 0x00000000)
# 50 0x000d41c8 in ( + 0x00000000)
# 51 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 52 0x000d6400 in ( + 0x00000000)
# 53 0x000d41c8 in ( + 0x00000000)
# 54 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 55 0x000d6400 in ( + 0x00000000)
# 56 0x000d41c8 in ( + 0x00000000)
# 57 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 58 0x000d6400 in ( + 0x00000000)
# 59 0x000d41c8 in ( + 0x00000000)
# 60 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 61 0x000d6400 in ( + 0x00000000)
# 62 0x000d41c8 in ( + 0x00000000)
# 63 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 64 0x000d6400 in ( + 0x00000000)
# 65 0x000d41c8 in ( + 0x00000000)
# 66 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 67 0x000d6400 in ( + 0x00000000)
# 68 0x000d41c8 in ( + 0x00000000)
# 69 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 70 0x000d6400 in ( + 0x00000000)
# 71 0x000d41c8 in ( + 0x00000000)
# 72 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 73 0x000d6400 in ( + 0x00000000)
# 74 0x000d41c8 in ( + 0x00000000)
# 75 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 76 0x000d6400 in ( + 0x00000000)
# 77 0x000d41c8 in ( + 0x00000000)
# 78 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 79 0x000d6400 in ( + 0x00000000)
# 80 0x000d41c8 in ( + 0x00000000)
# 81 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 82 0x000d6400 in ( + 0x00000000)
# 83 0x000d41c8 in ( + 0x00000000)
# 84 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 85 0x000d6400 in ( + 0x00000000)
# 86 0x000d41c8 in ( + 0x00000000)
# 87 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 88 0x000d6400 in ( + 0x00000000)
# 89 0x000d41c8 in ( + 0x00000000)
# 90 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 91 0x000d6400 in ( + 0x00000000)
# 92 0x000d41c8 in ( + 0x00000000)
# 93 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 94 0x000d6400 in ( + 0x00000000)
# 95 0x000d41c8 in ( + 0x00000000)
# 96 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 97 0x000d6400 in ( + 0x00000000)
# 98 0x000d41c8 in ( + 0x00000000)
# 99 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#100 0x000d6400 in ( + 0x00000000)
#101 0x000d41c8 in ( + 0x00000000)
#102 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#103 0x000d6400 in ( + 0x00000000)
#104 0x000d41c8 in ( + 0x00000000)
#105 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#106 0x000d6400 in ( + 0x00000000)
#107 0x000d41c8 in ( + 0x00000000)
#108 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#109 0x000d6400 in ( + 0x00000000)
#110 0x000d41c8 in ( + 0x00000000)
#111 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#112 0x000d6400 in ( + 0x00000000)
#113 0x000d41c8 in ( + 0x00000000)
#114 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#115 0x000d6400 in ( + 0x00000000)
#116 0x000d41c8 in ( + 0x00000000)
#117 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#118 0x000d6400 in ( + 0x00000000)
#119 0x000d41c8 in ( + 0x00000000)
#120 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#121 0x000d6400 in ( + 0x00000000)
#122 0x000d41c8 in ( + 0x00000000)
#123 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#124 0x000d6400 in ( + 0x00000000)
#125 0x000d41c8 in ( + 0x00000000)
#126 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#127 0x000d6400 in ( + 0x00000000)
#128 0x000d41c8 in ( + 0x00000000)
#129 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#130 0x000d6400 in ( + 0x00000000)
#131 0x000d41c8 in ( + 0x00000000)
#132 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#133 0x000d6400 in ( + 0x00000000)
#134 0x000d41c8 in ( + 0x00000000)
#135 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#136 0x000d6400 in ( + 0x00000000)
#137 0x000d41c8 in ( + 0x00000000)
#138 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#139 0x000d6400 in ( + 0x00000000)
#140 0x000d41c8 in ( + 0x00000000)
#141 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#142 0x000d6400 in ( + 0x00000000)
#143 0x000d41c8 in ( + 0x00000000)
#144 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#145 0x000d6400 in ( + 0x00000000)
#146 0x000d41c8 in ( + 0x00000000)
#147 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#148 0x000d6400 in ( + 0x00000000)
#149 0x000d41c8 in ( + 0x00000000)
#150 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#151 0x000d6400 in ( + 0x00000000)
#152 0x000d41c8 in ( + 0x00000000)
#153 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#154 0x000d6400 in ( + 0x00000000)
#155 0x000d41c8 in ( + 0x00000000)
#156 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#157 0x000d6400 in ( + 0x00000000)
#158 0x000d41c8 in ( + 0x00000000)
#159 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#160 0x000d6400 in ( + 0x00000000)
#161 0x000d41c8 in ( + 0x00000000)
#162 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#163 0x000d6400 in ( + 0x00000000)
#164 0x000d41c8 in ( + 0x00000000)
#165 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#166 0x000d6400 in ( + 0x00000000)
#167 0x000d41c8 in ( + 0x00000000)
#168 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#169 0x000d6400 in ( + 0x00000000)
#170 0x000d41c8 in ( + 0x00000000)
#171 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#172 0x000d6400 in ( + 0x00000000)
#173 0x000d41c8 in ( + 0x00000000)
#174 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#175 0x000d6400 in ( + 0x00000000)
#176 0x000d41c8 in ( + 0x00000000)
#177 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#178 0x000d6400 in ( + 0x00000000)
#179 0x000d41c8 in ( + 0x00000000)
#180 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#181 0x000d6400 in ( + 0x00000000)
#182 0x000d41c8 in ( + 0x00000000)
#183 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#184 0x000d6400 in ( + 0x00000000)
#185 0x000d41c8 in ( + 0x00000000)
#186 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#187 0x000d6400 in ( + 0x00000000)
#188 0x000d41c8 in ( + 0x00000000)
#189 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#190 0x000d6400 in ( + 0x00000000)
#191 0x000d41c8 in ( + 0x00000000)
#192 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#193 0x000d6400 in ( + 0x00000000)
#194 0x000d41c8 in ( + 0x00000000)
#195 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#196 0x000d6400 in ( + 0x00000000)
#197 0x000d41c8 in ( + 0x00000000)
#198 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#199 0x000d6400 in ( + 0x00000000)
#200 0x000d41c8 in ( + 0x00000000)
#201 0x04ee2c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)

PPC Thread State:
srr0: 0x0165db64 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x0165db50 ctr: 0x016d61a4 mq:0x00000000
r0: 0x0165d458 r1: 0xbf800030 r2: 0x1165b674 r3:0x04a3e5e0
r4: 0x00000000 r5: 0x0000001e r6: 0x00000000 r7:0x00000600
r8: 0x00000000 r9: 0xbf8006a1 r10: 0x0165db34 r11:0x1165c2d4
r12: 0x11663904 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0xbf800630 r18: 0x04a3e5e0 r19:0x00000000
r20: 0x00000000 r21: 0x00000001 r22: 0x00000000 r23:0x00000000
r24: 0x00000600 r25: 0x0000001e r26: 0x000003ff r27:0x1165cad4
r28: 0x1165bb68 r29: 0x1165bb68 r30: 0x1165bb68 r31:0x0165db50


Thread 1:

# 1 0x011441f8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x000411f8)
# 2 0x01143fc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040fc4)
# 3 0x01143dec in _sleep + 0x0000008C (libSystem.B.dylib + 0x00040dec)
# 4 0x0109115c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x01090628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x01090754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x01091234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x0112ed04 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002bd04)

PPC Thread State:
srr0: 0x011441f8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x01143fc4 ctr: 0x011441f0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01193ea0 r3:0x00000006
r4: 0x84d6b967 r5: 0x00000006 r6: 0x00000000 r7:0x00000000
r8: 0x01144128 r9: 0x00000000 r10: 0x01135824 r11:0x11109c10
r12: 0x011441f0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x012c3e50 r25: 0xf0080b20 r26: 0x11113e50 r27:0x11113e50
r28: 0x00000006 r29: 0x84d6b967 r30: 0xf0080b18 r31:0x01143e50


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
2: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
3: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
4: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
5: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
6: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
7: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
8: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
9: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
10: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
11: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
12: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
13: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
14: libz.1.dylib: /usr/lib/libz.1.dylib
15: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
16: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
17: libbsm.dylib: /usr/lib/libbsm.dylib
18: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
19: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
20: libauto.dylib: /usr/lib/libauto.dylib
21: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
22: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
23: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
24: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
25: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
26: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
27: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
28: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
29: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
30: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
31: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
32: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
33: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
34: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
35: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
36: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
37: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
38: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
39: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
40: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
41: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
42: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
43: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
44: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
45: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
46: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
47: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
48: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
50: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
51: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
54: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
55: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
56: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
57: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
58: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
59: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
60: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
61: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
62: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
63: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
64: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
65: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
66: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
67: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
70: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
71: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
72: libmx.A.dylib: /usr/lib/libmx.A.dylib
73: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
74: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
75: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
76: PowerPlantZ (11.3.7.070724 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
77: MCP RuntimeZ.DLL (11.3.7.070724 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
78: MCPZ.stb (11.3.7.070724 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
79: MCPCoreZ (11.3.7.070724 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
80: StuffIt: /Library/Frameworks/StuffIt.framework/StuffIt
81: Microsoft Entourage (11.3.6.070618 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
82: Microsoft Framework UI (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
83: Microsoft Framework DB (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
84: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
85: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

Operating System Information
Operating System: Mac OS X 10.4.10 (Build 8R218)
CPU: G4 (7450), Number: 1, Speed: 1333 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: D36520AB-53D4-11DC-93FF-000D932A3A0E
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 25
 
D

Diane Ross

I have had a similar problem since installing Office 2004 - the other
applications seems to work fine, but Entourage simply will not launch. The
information supplied to Ross K has not been of use to me I'm afraid. I don't
have multiple daemons.
Click to expand...

Did you use the Test Drive before installing? If yes, then you'll need to
follow directions here to remove. Removing the test drive has been a
nightmare for some users.

I have uninstalled and reinstalled a few times, repaired disk permissions
and restarted several times as well. Launching while holding down the Shift
key has no effect.
Click to expand...

Open your Microsoft User Data folder in your Documents folder. You'll find
Office 2004 Identity folder. Inside you'll find your Identity named 'main'
by default. Move this file to the desktop and see if Entourage will launch
now. Entourage will create a new blank Identity named Main. If you can open
with the new Identity, it's your old database that's the problem. If you
cannot open Entourage, then try the Apple combo (see below)
I would be very grateful for any help, but be warned, I'm not too technical.
Click to expand...

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

Mac OS X 10.4.10 Combo Update (PPC)
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updateppc.html>

Mac OS X 10.4.10 Combo Update (Intel)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updatev11intel.html>

Let me know if this helps.
 
L

... LIZ ...

Thanks for your help Diane, here's how I'm getting on...
Did you use the Test Drive before installing?
Click to expand...
No, I didn't.
Open your Microsoft User Data folder in your Documents folder...
Click to expand...
No change, I have the error message if you'll find it useful - please let me
know. Also tried opening while holding the shift key but it didn't work.
You might need to download the combo updater from Apple and run it again...
Click to expand...
Tried that, but still nothing I'm afraid. I also retried moving the Main ID
and starting with the shift key. Below is the latest error log (it's getting
longer!)

Many thanks,

... LIZ ...

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-08-28 09:19:54 +0100
Application Name: Microsoft Entourage
Application Version: 11.3.6.070618
Module Name: CoreFoundation
Module Version: unknown
Module Offset: 0x00002b64
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x0165db64 in _CFStringGetCStringPtr + 0x0000001C (CoreFoundation +
0x00002b64)
# 2 0x0165db50 in _CFStringGetCStringPtr + 0x00000008 (CoreFoundation +
0x00002b50)
# 3 0x0165c828 in _CFStringGetCString + 0x000002C8 (CoreFoundation +
0x00001828)
# 4 0x01698608 in __CFBundleDYLDGetSymbolByNameWithSearch + 0x00000030
(CoreFoundation + 0x0003d608)
# 5 0x016d6224 in __CFBundleGetCFMFunctionPointerForName + 0x00000080
(CoreFoundation + 0x0007b224)
# 6 0x002895cc in ( + 0x00000000)
# 7 0x000d63ec in ( + 0x00000000)
# 8 0x000d41c8 in ( + 0x00000000)
# 9 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 10 0x000d6400 in ( + 0x00000000)
# 11 0x000d41c8 in ( + 0x00000000)
# 12 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 13 0x000d6400 in ( + 0x00000000)
# 14 0x000d41c8 in ( + 0x00000000)
# 15 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 16 0x000d6400 in ( + 0x00000000)
# 17 0x000d41c8 in ( + 0x00000000)
# 18 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 19 0x000d6400 in ( + 0x00000000)
# 20 0x000d41c8 in ( + 0x00000000)
# 21 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 22 0x000d6400 in ( + 0x00000000)
# 23 0x000d41c8 in ( + 0x00000000)
# 24 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 25 0x000d6400 in ( + 0x00000000)
# 26 0x000d41c8 in ( + 0x00000000)
# 27 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 28 0x000d6400 in ( + 0x00000000)
# 29 0x000d41c8 in ( + 0x00000000)
# 30 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 31 0x000d6400 in ( + 0x00000000)
# 32 0x000d41c8 in ( + 0x00000000)
# 33 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 34 0x000d6400 in ( + 0x00000000)
# 35 0x000d41c8 in ( + 0x00000000)
# 36 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 37 0x000d6400 in ( + 0x00000000)
# 38 0x000d41c8 in ( + 0x00000000)
# 39 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 40 0x000d6400 in ( + 0x00000000)
# 41 0x000d41c8 in ( + 0x00000000)
# 42 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 43 0x000d6400 in ( + 0x00000000)
# 44 0x000d41c8 in ( + 0x00000000)
# 45 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 46 0x000d6400 in ( + 0x00000000)
# 47 0x000d41c8 in ( + 0x00000000)
# 48 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 49 0x000d6400 in ( + 0x00000000)
# 50 0x000d41c8 in ( + 0x00000000)
# 51 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 52 0x000d6400 in ( + 0x00000000)
# 53 0x000d41c8 in ( + 0x00000000)
# 54 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 55 0x000d6400 in ( + 0x00000000)
# 56 0x000d41c8 in ( + 0x00000000)
# 57 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 58 0x000d6400 in ( + 0x00000000)
# 59 0x000d41c8 in ( + 0x00000000)
# 60 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 61 0x000d6400 in ( + 0x00000000)
# 62 0x000d41c8 in ( + 0x00000000)
# 63 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 64 0x000d6400 in ( + 0x00000000)
# 65 0x000d41c8 in ( + 0x00000000)
# 66 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 67 0x000d6400 in ( + 0x00000000)
# 68 0x000d41c8 in ( + 0x00000000)
# 69 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 70 0x000d6400 in ( + 0x00000000)
# 71 0x000d41c8 in ( + 0x00000000)
# 72 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 73 0x000d6400 in ( + 0x00000000)
# 74 0x000d41c8 in ( + 0x00000000)
# 75 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 76 0x000d6400 in ( + 0x00000000)
# 77 0x000d41c8 in ( + 0x00000000)
# 78 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 79 0x000d6400 in ( + 0x00000000)
# 80 0x000d41c8 in ( + 0x00000000)
# 81 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 82 0x000d6400 in ( + 0x00000000)
# 83 0x000d41c8 in ( + 0x00000000)
# 84 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 85 0x000d6400 in ( + 0x00000000)
# 86 0x000d41c8 in ( + 0x00000000)
# 87 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 88 0x000d6400 in ( + 0x00000000)
# 89 0x000d41c8 in ( + 0x00000000)
# 90 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 91 0x000d6400 in ( + 0x00000000)
# 92 0x000d41c8 in ( + 0x00000000)
# 93 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 94 0x000d6400 in ( + 0x00000000)
# 95 0x000d41c8 in ( + 0x00000000)
# 96 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
# 97 0x000d6400 in ( + 0x00000000)
# 98 0x000d41c8 in ( + 0x00000000)
# 99 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#100 0x000d6400 in ( + 0x00000000)
#101 0x000d41c8 in ( + 0x00000000)
#102 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#103 0x000d6400 in ( + 0x00000000)
#104 0x000d41c8 in ( + 0x00000000)
#105 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#106 0x000d6400 in ( + 0x00000000)
#107 0x000d41c8 in ( + 0x00000000)
#108 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#109 0x000d6400 in ( + 0x00000000)
#110 0x000d41c8 in ( + 0x00000000)
#111 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#112 0x000d6400 in ( + 0x00000000)
#113 0x000d41c8 in ( + 0x00000000)
#114 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#115 0x000d6400 in ( + 0x00000000)
#116 0x000d41c8 in ( + 0x00000000)
#117 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#118 0x000d6400 in ( + 0x00000000)
#119 0x000d41c8 in ( + 0x00000000)
#120 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#121 0x000d6400 in ( + 0x00000000)
#122 0x000d41c8 in ( + 0x00000000)
#123 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#124 0x000d6400 in ( + 0x00000000)
#125 0x000d41c8 in ( + 0x00000000)
#126 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#127 0x000d6400 in ( + 0x00000000)
#128 0x000d41c8 in ( + 0x00000000)
#129 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#130 0x000d6400 in ( + 0x00000000)
#131 0x000d41c8 in ( + 0x00000000)
#132 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#133 0x000d6400 in ( + 0x00000000)
#134 0x000d41c8 in ( + 0x00000000)
#135 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#136 0x000d6400 in ( + 0x00000000)
#137 0x000d41c8 in ( + 0x00000000)
#138 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#139 0x000d6400 in ( + 0x00000000)
#140 0x000d41c8 in ( + 0x00000000)
#141 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#142 0x000d6400 in ( + 0x00000000)
#143 0x000d41c8 in ( + 0x00000000)
#144 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#145 0x000d6400 in ( + 0x00000000)
#146 0x000d41c8 in ( + 0x00000000)
#147 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#148 0x000d6400 in ( + 0x00000000)
#149 0x000d41c8 in ( + 0x00000000)
#150 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#151 0x000d6400 in ( + 0x00000000)
#152 0x000d41c8 in ( + 0x00000000)
#153 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#154 0x000d6400 in ( + 0x00000000)
#155 0x000d41c8 in ( + 0x00000000)
#156 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#157 0x000d6400 in ( + 0x00000000)
#158 0x000d41c8 in ( + 0x00000000)
#159 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#160 0x000d6400 in ( + 0x00000000)
#161 0x000d41c8 in ( + 0x00000000)
#162 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#163 0x000d6400 in ( + 0x00000000)
#164 0x000d41c8 in ( + 0x00000000)
#165 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#166 0x000d6400 in ( + 0x00000000)
#167 0x000d41c8 in ( + 0x00000000)
#168 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#169 0x000d6400 in ( + 0x00000000)
#170 0x000d41c8 in ( + 0x00000000)
#171 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#172 0x000d6400 in ( + 0x00000000)
#173 0x000d41c8 in ( + 0x00000000)
#174 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#175 0x000d6400 in ( + 0x00000000)
#176 0x000d41c8 in ( + 0x00000000)
#177 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#178 0x000d6400 in ( + 0x00000000)
#179 0x000d41c8 in ( + 0x00000000)
#180 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#181 0x000d6400 in ( + 0x00000000)
#182 0x000d41c8 in ( + 0x00000000)
#183 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#184 0x000d6400 in ( + 0x00000000)
#185 0x000d41c8 in ( + 0x00000000)
#186 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#187 0x000d6400 in ( + 0x00000000)
#188 0x000d41c8 in ( + 0x00000000)
#189 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#190 0x000d6400 in ( + 0x00000000)
#191 0x000d41c8 in ( + 0x00000000)
#192 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#193 0x000d6400 in ( + 0x00000000)
#194 0x000d41c8 in ( + 0x00000000)
#195 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#196 0x000d6400 in ( + 0x00000000)
#197 0x000d41c8 in ( + 0x00000000)
#198 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)
#199 0x000d6400 in ( + 0x00000000)
#200 0x000d41c8 in ( + 0x00000000)
#201 0x049e7c5c in _GetStuffItEngineLibraryVersion + 0x00000054 (StuffIt +
0x00000c5c)

PPC Thread State:
srr0: 0x0165db64 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x0165db50 ctr: 0x016d61a4 mq:0x00000000
r0: 0x0165d458 r1: 0xbf800030 r2: 0x1165b674 r3:0x04a3e340
r4: 0x00000000 r5: 0x0000001e r6: 0x00000000 r7:0x00000600
r8: 0x00000000 r9: 0xbf8006a1 r10: 0x0165db34 r11:0x1165c2d4
r12: 0x11663904 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0xbf800630 r18: 0x04a3e340 r19:0x00000000
r20: 0x00000000 r21: 0x00000001 r22: 0x00000000 r23:0x00000000
r24: 0x00000600 r25: 0x0000001e r26: 0x000003ff r27:0x1165cad4
r28: 0x1165bb68 r29: 0x1165bb68 r30: 0x1165bb68 r31:0x0165db50


Thread 1:

# 1 0x011441f8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x000411f8)
# 2 0x01143fc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040fc4)
# 3 0x01143dec in _sleep + 0x0000008C (libSystem.B.dylib + 0x00040dec)
# 4 0x0109115c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x01090628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x01090754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x01091234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x0112ed04 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002bd04)

PPC Thread State:
srr0: 0x011441f8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x01143fc4 ctr: 0x011441f0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01193eb2 r3:0x00000002
r4: 0x274bef0f r5: 0x00000002 r6: 0x00000000 r7:0x00000000
r8: 0x01144128 r9: 0x00000000 r10: 0x01135824 r11:0x11109c10
r12: 0x011441f0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x012c3e50 r25: 0xf0080b20 r26: 0x11113e50 r27:0x11113e50
r28: 0x00000002 r29: 0x274bef0f r30: 0xf0080b18 r31:0x01143e50


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
2: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
3: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
4: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
5: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
6: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
7: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
8: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
9: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
10: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
11: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
12: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
13: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
14: libz.1.dylib: /usr/lib/libz.1.dylib
15: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
16: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
17: libbsm.dylib: /usr/lib/libbsm.dylib
18: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
19: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
20: libauto.dylib: /usr/lib/libauto.dylib
21: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
22: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
23: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
24: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
25: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
26: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
27: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
28: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
29: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
30: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
31: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
32: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
33: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
34: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
35: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
36: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
37: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
38: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
39: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
40: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
41: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
42: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
43: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
44: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
45: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
46: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
47: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
48: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
50: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
51: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
54: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
55: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
56: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
57: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
58: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
59: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
60: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
61: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
62: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
63: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
64: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
65: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
66: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
67: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
70: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
71: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
72: libmx.A.dylib: /usr/lib/libmx.A.dylib
73: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
74: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
75: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
76: StuffIt: /Library/Frameworks/StuffIt.framework/StuffIt
77: PowerPlantZ (11.3.7.070724 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
78: MCP RuntimeZ.DLL (11.3.7.070724 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
79: MCPZ.stb (11.3.7.070724 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
80: MCPCoreZ (11.3.7.070724 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
81: Microsoft Entourage (11.3.6.070618 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
82: Microsoft Framework UI (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
83: Microsoft Framework DB (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
84: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
85: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

Operating System Information
Operating System: Mac OS X 10.4.10 (Build 8R218)
CPU: G4 (7450), Number: 1, Speed: 1333 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: D36520AB-53D4-11DC-93FF-000D932A3A0E
Time from launch: 0 hours, 0 minutes, 0 seconds
Total errors on this client: 30
 
D

Diane Ross

No change, I have the error message if you'll find it useful - please let me
know. Also tried opening while holding the shift key but it didn't work.
Click to expand...

If Entourage does not open with a new blank Identity there is a problem at
the base level of your system files. You could verify that by creating a new
User in System Preferences and try to open Entourage there. If it does open
there, you have serious problem (not the database) in your User's folder.
Tried that, but still nothing I'm afraid. I also retried moving the Main ID
and starting with the shift key. Below is the latest error log (it's getting
longer!)
Click to expand...

Error logs are for developers. It's all Greek to me. :)

I think it's time for an "Archive & Install". Be sure to select the
"Preserve User and Network Settings" option to preserve your current Users
folder and related network configuration.

If you have any questions about doing the archive & install see: General
advice on performing an Archive and Install and Apple KB 107120

<http://www.thexlab.com/faqs/archiveinstall.html>

<http://docs.info.apple.com/article.html?artnum=107120>

Run the Combo updater on the new OS install.
 
L

... LIZ ...

If Entourage does not open with a new blank Identity there is a problem at
the base level of your system files...
Click to expand...

I created a new profile and although it looked more promising for a while as
it loaded fonts, it still crashed. I can't understand how it can be a problem
with my database though if I am still able to use Entourage X without any
troubles? Also, the other Office 2004 applications work perfectly.

I wondered if it could be a clash because I still have Office X on the
system, but as you can imagine I am hesitant to uninstall a perfectly good
application to see if a failing one might work.

Could the problem be something as simple as the Entourage information on the
software CD being corrupt? Could I not try a different software CD before I
start messing about with anything else?
I think it's time for an "Archive & Install". Be sure to select the
"Preserve User and Network Settings" option to preserve your current Users
folder and related network configuration.
Click to expand...

I'll have to find a bit more time to attempt this - work is a bit busy at
the moment. But if it's something you feel necessary then I'll give it a go.

Many thanks for your help :)

... LIZ ...
 
D

Diane Ross

I created a new profile and although it looked more promising for a while as
it loaded fonts, it still crashed. I can't understand how it can be a problem
with my database though if I am still able to use Entourage X without any
troubles? Also, the other Office 2004 applications work perfectly.
Click to expand...

When you say profile, do you mean a new Identity in Entourage, or did you
create a new User in System Preferences?

Entourage X and Entourage 2004 use completely separate Identities. Within
each application you can have multiple Identities and each use a separate
database.

I'm just a little confused over why fonts were being loaded if you just
created a new Identity. Usually fonts are loaded whenever any new Office
application is open.
I wondered if it could be a clash because I still have Office X on the
system, but as you can imagine I am hesitant to uninstall a perfectly good
application to see if a failing one might work.
Click to expand...

It's not recommended that you run two versions at the same time, but it can
be done. Just be sure there are no multiple Microsoft Database daemons in
your startup items. This can cause crashes in Entourage.
Could the problem be something as simple as the Entourage information on the
software CD being corrupt? Could I not try a different software CD before I
start messing about with anything else?
Click to expand...

I seriously doubt it. I've never heard of a bad install. CDs can be corrupt
and not run at all, but to run and install bad files isn't possible AFAIK.
 
L

... LIZ ...

When you say profile, do you mean a new Identity in Entourage, or did you
create a new User in System Preferences?
Click to expand...
Yep - I created a new User and not a new ID. Oops.

However, all this has been superseded by another issue which lead to me
repairing my hard drive and running an archive and install anyway. Now that I
have re-updated all the software you will be pleased to know that Entourage
2004 works at last :)

Thank you so much for all your help and advice. I will certainly be in touch
if I make anything else go wrong ;-)

Regards,

... LIZ ...
 
B

Barry Wainwright [MVP]

Yep - I created a new User and not a new ID. Oops.

However, all this has been superseded by another issue which lead to me
repairing my hard drive and running an archive and install anyway. Now that I
have re-updated all the software you will be pleased to know that Entourage
2004 works at last :)

Thank you so much for all your help and advice. I will certainly be in touch
if I make anything else go wrong ;-)

Regards,

... LIZ ...
Click to expand...

Thanks for letting us know the resolution - such information does help us to
help other people. Please do psot back if you have any other problems!
 

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