Entourage busted by latest update - meeting notices will not send

[mbm]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Updated to 12.1.3 and it broke Entourage. I am using Entourage with our corporate Exchange server. Worked great until the update...

Now when I respond to meeting invites they are stuck in my outbox. Emails go through but any meeting replies (accept, tentative, decline) will not send. I get an error "Proxy error. The Proxy cannot fulfill the request." Again this only happens on the meeting replies... all emails are sent fine.

This is happening to 20+ people at the company... All people who updated to 12.1.3 are affected and I am seeing this pop up on several forums including Macintouch etc.

Checked with IT and nothing changed on the server. One user did a fresh install of 2008... updated to 12.1.2 and everything was fine. Tried the 12.1.3 update and it starting having this problem again.

Does Microsoft even QA their software anymore? This is embarrassing and now I can't reply to meeting invites - well nobody can in my company and we are all faced with fresh installing Office 2008 through the whole company.

Anybody have a better fix or do we have to wait for MSFT to realize their mistake and roll another update???!!!

 

[Redhook]

I have the same problem with a slightly different error message. I contacted Office 2008:Mac support and they closed my case as unresolved and told me I needed to contact MS Exchange Support for resolution. MS Exchange support told me the issues was probably related to the 12.1.3 update and to check the forums for a solution.
Thanks Microsoft. Bottom line is they broke it, they didn't know they were breaking it, and they don't know how to fix it.

 

[mbm]

Yep. I have found about 30 postings online already with others having this problem. Clock is ticking as whole companies suddenly can't use the Exchange calendar system.

 

[William Smith [MVP]]

Yep. I have found about 30 postings online already with others having
this problem. Clock is ticking as whole companies suddenly can't use
the Exchange calendar system.

Until someone else finds a workaround or Microsoft releases a patch, the
only choice I can see is to remove Office and re-install up to 12.1.2
with these patches:

12.1.2 <http://go.microsoft.com/fwlink/?LinkId=122674>
12.1.1 <http://go.microsoft.com/fwlink/?LinkId=122677>
12.1.0 <http://go.microsoft.com/fwlink/?LinkId=119965>

Microsoft's speed for releasing patches for Office 2008 has been much
faster than earlier versions of the software, however, these are still
usually about two or more months apart.

Yes, this is a problem caused by Microsoft but admins who update their
users without testing are also to blame.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Reed Laughlin]

If this is an acknowledged problem, I think Microsoft has the responsibility to pull the update, or at least mention that there is a known issue on the main microsoft.com/mac site.
Unofficial forum reports are a terrible way to alert customers to a potential issue. In some businesses, users are able to update themselves, and these users are pretty much guaranteed to only find this information after the fact. They would be right to be upset.

 

[cmb]

It sure would be nice to see the MacBU respond to this....meeting notices are USELESS right now!!

 

[Diane Ross]

It sure would be nice to see the MacBU respond to this....meeting notices are
USELESS right now!!

They have. See the thread "Can't send meeting invitations (En 12.1.3, Ex
2003)" or see some of their responses on the Entourage Help Blog

<http://blog.entourage.mvps.org/>