Entourage Crash After MS Update

[mhorwith]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange Just updated Entourage as per the MS automatic update. Now Entourage crashes (log below)

Is there any solution short of uninstalling and reinstalling Office? I have not been using TimeMachine, although I will certainly start now...

Thanks in advance for any help.

Michael

Process: Microsoft Entourage [1537]
Path: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.1.0 (12.1.0)
Build Info: Unknown-80409~0
Code Type: X86 (Native)
Parent Process: launchd [149]

Date/Time: 2010-01-31 11:11:20.097 -0700
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6

Interval Since Last Report: 79998 sec
Crashes Since Last Report: 16
Per-App Interval Since Last Report: 217660 sec
Per-App Crashes Since Last Report: 15
Anonymous UUID: 96BFA5AA-3583-46A3-8580-6A66EFE5423D

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 8

Dyld Error Message:
  Symbol not found: _NLGetSOCKSProxy
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Expected in: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib

Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.49f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.26)
Bluetooth: Version 2.2.4f3, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 232.89 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x050d (Belkin Corporation), 0x0304, 0x26200000
USB Device: Hub, 0x0451 (Texas Instruments), 0x1446, 0x26240000
USB Device: Microsoft Internet Keyboard Pro, 0x045e (Microsoft Corporation), 0x002b, 0x26241000
USB Device: psc 1200 series, 0x03f0 (Hewlett Packard), 0x2f11, 0x26230000
USB Device: USB OPTICAL MOUSE, 0x093a (Pixart Imaging, Inc.), 0x2510, 0x26210000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000

 

[Diane Ross]

Version: 12.1.0 (12.1.0)

You are not updated. I suggest you use "Remove Office" and re-install.

<http://www.entourage.mvps.org/install/install_office2008.html>

I would also suggest that you download and run the Apple combo updater prior
to re-installing.

Mac OS X v10.6.2 Update (Combo)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updat
ecombo.html>

http://bit.ly/4mXfTt

If you are on Exchange server 2007, you can further update to Entourage
13.0.3. This is a free update for Entourage 2008 users.

Entourage 2008, Web Services Edition has launched

<http://blog.entourage.mvps.org/2009/08/entourage_web_services.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>