Entourage crashes when I delete emails. I get following message

B

Bob_Arizona

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: pop Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-10 14:55:04 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.4.100205
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00003eb6
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x00003eb6
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:
 
D

Diane Ross

Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown

Known bug. For some reason it doesn't affect everyone.

It seems to involve emails with complex HTML and links that pull images
from the web. Give the email time to completely load before trying to
delete.
 
J

John Weaver

I have this same error, but it occurs on Entourage start up. I can't
seem to do anything to fix this, have tried rebuilding, compressing
database, moving it to a different account, but to no luck.

HELP!! - All my 3.16 GB of mail seems to be lost!!! ;(

I am running a fully updated Office 12, OS X 10.5.8.
 
D

Diane Ross

I have this same error, but it occurs on Entourage start up.

AFAIK, this error does not happen at startup. When you add to a thread
it gets confusing. You didn't give your version info either so it's hard
to help you. In the future, please start your own thread for best results.

Hold down the Shift key when launching Entourage. If that helps, then
start your own thread and we'll continue.
 
L

LILIANA_SEGER

entourage crasches when i delete emails, and noone resolves this case. microsoft and apple ??? who knows???
 

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