Entourage crashes when you close the main window but not the app.

J

John West

I have been steadily reporting this via the error system, but never received
even a hint that ³yeah we got it². I have a PB G4/867 with 10.3.5 and
Entourage 2004, anytime I close the main window the app crashes upon it¹s
next scheduled send/receive. If I minimize the window or Hide it it works
fine. But close the window and your toast. I have nuked the machine and
the machine recreates the problem when reinstalled. I have 1 pop mail
account, 2 imap accounts (1 .mac and an additional University of Phoenix),
and a News server account with SSL requirements. I had become quite used to
this behavior with Apple Mail and have quite a few apps running, so I don¹t
want another icon in the dock if I can avoid it. For now, if I minimize the
main window it runs for days, first send/receive after I close it, it
crashes. I¹ll be glad to assist in any manner I can to resolve this, I
would like the standard behavior if at all possible.

John West


Results from crash log below


Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-08-30 11:59:43 -0500
Application Name: Microsoft Entourage
Application Version: 11.0.0.040405
Module Name: Microsoft Entourage
Module Version: 11.0.0.040405
Module Offset: 0x00214594
Extra app info: Reg=English Loc=0x0409


Thread 0:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x0246a7ec in (Microsoft Entourage + 0x003cd3ac)
# 7 0x004c3708 in (PowerPlantZ + 0x0001eb48)
# 8 0x004c3520 in (PowerPlantZ + 0x0001e960)
# 9 0x004befcc in (PowerPlantZ + 0x0001a40c)
# 10 0x020b38a8 in (Microsoft Entourage + 0x00016468)
# 11 0x004bed9c in (PowerPlantZ + 0x0001a1dc)
# 12 0x020b0918 in (Microsoft Entourage + 0x000134d8)
# 13 0x0247dac0 in (Microsoft Entourage + 0x003e0680)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xbffff4f0 r2: 0x00000000 r3:0xbffff590
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x00002603
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffe6c r21: 0xffffffff r22: 0xbffffc20 r23:0x00000000
r24: 0xbffff590 r25: 0x00000020 r26: 0x00002603 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 1:

# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d388)
# 4 0x028bf60c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x028bead8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x028bec04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x028bf6e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00013001 r10: 0x3715491c r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0x028cf4dc
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0


Thread 2:

# 1 0x9004354c in _accept + 0x0000000C (libSystem.B.dylib + 0x0004354c)
# 2 0x02860224 in _FWaitForConnection + 0x00000030 (ShMem + 0x00003224)
# 3 0x00748080 in (MCPCoreZ + 0x00015330)
# 4 0x006a8d3c in (MCPZ.stb + 0x0013894c)
# 5 0x006a8ee8 in (MCPZ.stb + 0x00138af8)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x9004354c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x02860224 ctr: 0x90043540 mq:0x00000000
r0: 0x0000001e r1: 0xf01017b0 r2: 0x00000000 r3:0x00000011
r4: 0xf01017f8 r5: 0xf01017f0 r6: 0xf0101d40 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x028c90f8
r12: 0x90043540 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x0032f4d0 r30: 0xf01018b8 r31:0xf01018b8


Thread 3:

# 1 0x9000d4ec in _recvfrom + 0x0000000C (libSystem.B.dylib + 0x0000d4ec)
# 2 0x028603e0 in _FReceiveMessage + 0x00000084 (ShMem + 0x000033e0)
# 3 0x007481f8 in (MCPCoreZ + 0x000154a8)
# 4 0x006a90e8 in (MCPZ.stb + 0x00138cf8)
# 5 0x006a9260 in (MCPZ.stb + 0x00138e70)
# 6 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 7 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x9000d4ec srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x028603e0 ctr: 0x9000d4e0 mq:0x00000000
r0: 0x0000001d r1: 0xf01828a0 r2: 0x00000000 r3:0x00000012
r4: 0xf0182b38 r5: 0x00000276 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa00011ac r10: 0x00001adf r11:0xa0003e7c
r12: 0x9000d4e0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182b38 r30: 0xf0182980 r31:0xf0182980


Thread 4:

# 1 0x90018be8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00018be8)
# 2 0x9000e788 in __pthread_cond_wait + 0x00000268 (libSystem.B.dylib +
0x0000e788)
# 3 0x90309814 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x00089814)
# 4 0x006a93f4 in (MCPZ.stb + 0x00139004)
# 5 0x903220e8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore + 0x000a20e8)
# 6 0x902c6da0 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x00046da0)
# 7 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90018be8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000e788 ctr: 0x90018be0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203cc0 r2: 0x0039b330 r3:0x00004903
r4: 0x00004d03 r5: 0x0000003c r6: 0x00000000 r7:0xf0203a80
r8: 0x00000010 r9: 0x00000002 r10: 0xa000a458 r11:0xa0004488
r12: 0x90018be0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0x9fffe548 r27:0xa02808ec
r28: 0x0039b2a8 r29: 0xa00011ac r30: 0xa00011ac r31:0x9000e548


Thread 5:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x9019178c in ___CFRunLoopRun + 0x0000034C (CoreFoundation +
0x0000178c)
# 4 0x90195f18 in _CFRunLoopRunSpecific + 0x00000144 (CoreFoundation +
0x00005f18)
# 5 0x90732f7c in __ZN10HALRunLoop9OwnThreadEPv + 0x00000100 (CoreAudio +
0x00012f7c)
# 6 0x907391dc in __ZN9CAPThread5EntryEPS_ + 0x0000002C (CoreAudio +
0x000191dc)
# 7 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0305810 r2: 0x00005e03 r3:0xf03058d0
r4: 0x03000006 r5: 0x00000000 r6: 0x00000450 r7:0x00005e03
r8: 0x00000000 r9: 0x00000000 r10: 0x0000000b r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000001 r17: 0x00000000 r18: 0xa0191458 r19:0x00000000
r20: 0x00006107 r21: 0x00000000 r22: 0x003dbe38 r23:0x049ad8a4
r24: 0xf03058d0 r25: 0x00000450 r26: 0x00005e03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x03000006 r31:0x90191458


Thread 6:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02383068 in (Microsoft Entourage + 0x002e5c28)
# 7 0x02386bc8 in (Microsoft Entourage + 0x002e9788)
# 8 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 9 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 10 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 11 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 12 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 13 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 14 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 15 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0407800 r2: 0x00000000 r3:0xf04078a0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000d103
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf04078a0 r25: 0x00000020 r26: 0x0000d103 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 7:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02383068 in (Microsoft Entourage + 0x002e5c28)
# 7 0x02386bc8 in (Microsoft Entourage + 0x002e9788)
# 8 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 9 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 10 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 11 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 12 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 13 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 14 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 15 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0488800 r2: 0x00000000 r3:0xf04888a0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000d303
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf04888a0 r25: 0x00000020 r26: 0x0000d303 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 8:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x020cbb50 in (Microsoft Entourage + 0x0002e710)
# 7 0x020cbc60 in (Microsoft Entourage + 0x0002e820)
# 8 0x004a692c in (PowerPlantZ + 0x00001d6c)
# 9 0x020cc00c in (Microsoft Entourage + 0x0002ebcc)
# 10 0x020cc05c in (Microsoft Entourage + 0x0002ec1c)
# 11 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 12 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 13 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 14 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 15 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0386a00 r2: 0x00000000 r3:0xf0386aa0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000d00b
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0386aa0 r25: 0x00000020 r26: 0x0000d00b r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 9:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x024f4a40 in (Microsoft Entourage + 0x00457600)
# 7 0x024df1e0 in (Microsoft Entourage + 0x00441da0)
# 8 0x0249c464 in (Microsoft Entourage + 0x003ff024)
# 9 0x025b26d4 in (Microsoft Entourage + 0x00515294)
# 10 0x025b2440 in (Microsoft Entourage + 0x00515000)
# 11 0x0252e46c in (Microsoft Entourage + 0x0049102c)
# 12 0x024dfc44 in (Microsoft Entourage + 0x00442804)
# 13 0x024df998 in (Microsoft Entourage + 0x00442558)
# 14 0x024f4358 in (Microsoft Entourage + 0x00456f18)
# 15 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 16 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 17 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 18 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf05098d0 r2: 0x00000000 r3:0xf0509970
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000e067
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0509970 r25: 0x00000020 r26: 0x0000e067 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 10:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x90295fe8 in _SetThreadState + 0x000000BC (CarbonCore + 0x00015fe8)
# 6 0x902d1694 in _SetThreadStateEndCritical + 0x0000008C (CarbonCore +
0x00051694)
# 7 0x0050977c in (PowerPlantZ + 0x00064bbc)
# 8 0x024f4b64 in (Microsoft Entourage + 0x00457724)
# 9 0x024df3f0 in (Microsoft Entourage + 0x00441fb0)
# 10 0x0249c5cc in (Microsoft Entourage + 0x003ff18c)
# 11 0x026138b0 in (Microsoft Entourage + 0x00576470)
# 12 0x025b1e70 in (Microsoft Entourage + 0x00514a30)
# 13 0x024f4358 in (Microsoft Entourage + 0x00456f18)
# 14 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 15 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 16 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 17 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf058a8a0 r2: 0x00000000 r3:0xf058a940
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x0000d813
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf058a940 r25: 0x00000020 r26: 0x0000d813 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 11 crashed:

# 1 0x022b19d4 in (Microsoft Entourage + 0x00214594)
# 2 0x022b1900 in (Microsoft Entourage + 0x002144c0)
# 3 0x022b85b4 in (Microsoft Entourage + 0x0021b174)
# 4 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 5 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 6 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 7 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x022b19d4 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000004 lr: 0x022b1900 ctr: 0x90285d4c mq:0x00000000
r0: 0x022b1900 r1: 0xf060bc40 r2: 0x0153d000 r3:0x00000000
r4: 0x00000001 r5: 0x00000001 r6: 0x00000004 r7:0x00000004
r8: 0x00000000 r9: 0x02102001 r10: 0x00000002 r11:0x44000442
r12: 0xa02869e8 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x0000011c r30: 0x018cdc00 r31:0xf060bc40


Thread 12:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0x90293458 in _SwitchContexts + 0x0000005C (CarbonCore + 0x00013458)
# 4 0x90288c80 in _YieldToThread + 0x00000100 (CarbonCore + 0x00008c80)
# 5 0x00508ea8 in (PowerPlantZ + 0x000642e8)
# 6 0x02300e7c in (Microsoft Entourage + 0x00263a3c)
# 7 0x02300c98 in (Microsoft Entourage + 0x00263858)
# 8 0x02300b24 in (Microsoft Entourage + 0x002636e4)
# 9 0x02300d24 in (Microsoft Entourage + 0x002638e4)
# 10 0x02874390 in _NLThreadSleep + 0x00000254 (ShMem + 0x00017390)
# 11 0x028743fc in _NLThreadSleep + 0x000002C0 (ShMem + 0x000173fc)
# 12 0x02874610 in _NLThreadSleep + 0x000004D4 (ShMem + 0x00017610)
# 13 0x028746d4 in _NLThreadSleep + 0x00000598 (ShMem + 0x000176d4)
# 14 0x02877f7c in _NLNotifyThread + 0x00000C58 (ShMem + 0x0001af7c)
# 15 0x0287871c in _NLNotifyThread + 0x000013F8 (ShMem + 0x0001b71c)
# 16 0x0288b350 in _NLSetPassportNexusURL + 0x0000228C (ShMem + 0x0002e350)
# 17 0x0286c658 in _NLDisposeClientContext + 0x00002AD4 (ShMem +
0x0000f658)
# 18 0x028713cc in _NLDisposeDNSResponse + 0x000018B4 (ShMem + 0x000143cc)
# 19 0x0287145c in _NLDisposeDNSResponse + 0x00001944 (ShMem + 0x0001445c)
# 20 0x02871ec8 in _NLDisposeDNSResponse + 0x000023B0 (ShMem + 0x00014ec8)
# 21 0x02873668 in _NLReceiveMore + 0x000000F8 (ShMem + 0x00016668)
# 22 0x0075698c in (MCPCoreZ + 0x00023c3c)
# 23 0x02301734 in (Microsoft Entourage + 0x002642f4)
# 24 0x02301980 in (Microsoft Entourage + 0x00264540)
# 25 0x02301b7c in (Microsoft Entourage + 0x0026473c)
# 26 0x0238dd18 in (Microsoft Entourage + 0x002f08d8)
# 27 0x0238ce84 in (Microsoft Entourage + 0x002efa44)
# 28 0x0236dc68 in (Microsoft Entourage + 0x002d0828)
# 29 0x0236deac in (Microsoft Entourage + 0x002d0a6c)
# 30 0x0236d544 in (Microsoft Entourage + 0x002d0104)
# 31 0x02371574 in (Microsoft Entourage + 0x002d4134)
# 32 0x023706f4 in (Microsoft Entourage + 0x002d32b4)
# 33 0x0239d1a0 in (Microsoft Entourage + 0x002ffd60)
# 34 0x020cafc4 in (Microsoft Entourage + 0x0002db84)
# 35 0x0050a0d0 in (PowerPlantZ + 0x00065510)
# 36 0x902dc1f0 in _InvokeThreadEntryUPP + 0x00000014 (CarbonCore +
0x0005c1f0)
# 37 0x902a6fd8 in _CooperativeThread + 0x000000D8 (CarbonCore +
0x00026fd8)
# 38 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0283730 r2: 0x00000000 r3:0xf02837d0
r4: 0x00000003 r5: 0x00000018 r6: 0x00000020 r7:0x000135a7
r8: 0x00000000 r9: 0x00000000 r10: 0x90297fbc r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x003ccbe0 r19:0xf028442c
r20: 0x00000001 r21: 0x003cc700 r22: 0x02725958 r23:0x02725964
r24: 0xf02837d0 r25: 0x00000020 r26: 0x000135a7 r27:0x00000000
r28: 0x00000000 r29: 0x00000018 r30: 0x00000003 r31:0x90293424


Thread 13:

# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld + 0x00016334)

PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x072c9cf0 r2: 0x00000000 r3:0x072c9d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00011f53
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x86b906a8
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x072c9dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x072c9d90 r25: 0x00000040 r26: 0x00011f53 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490


Loaded modules:

0: Microsoft Entourage (11.0.0.040405 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
1: PowerPlantZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft Framework UI (11.0.0.040326 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
5: Microsoft Framework DB (11.0.0.040326 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
6: Microsoft Entourage (11.0.0.040405 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
7: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
8: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
9: SoundManagerComponents (3.8 Reg=English Loc=0x0000):
/System/Library/Components/SoundManagerComponents.component/Contents/MacOS/S
oundManagerComponents
10: AOAHALPlugin (2.2.6 Reg=English Loc=0x0000):
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.
bundle/Contents/MacOS/AOAHALPlugin
11: iSightAudio (6.5.1 Reg=English Loc=0x0000):
/Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
12: Unicode Encodings (1.6.4 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
13: NoteBookCMPlugIn (1.0 Reg=English Loc=0x0000):
/Users/johnwest/Library/Contextual Menu
Items/NoteBookCMPlugIn.plugin/Contents/MacOS/NoteBookCMPlugIn
14: FolderActionsMenu (1.2.1 Reg=English Loc=0x0000):
/System/Library/Contextual Menu
Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
15: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
16: QuickTime Plugin (6.5.1 Reg=en_US Loc=0x0000): /Library/Internet
Plug-Ins/QuickTime Plugin.plugin/Contents/MacOS/QuickTime Plugin
17: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
18: QuickTimeComponents (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
19: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lue
20: QuickTimeFirewireDV (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/Quick
TimeFirewireDV
21: QuickTimeMPEG4 (6.5.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
22: dyld: /usr/lib/dyld
23: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
24: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
25: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
26: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
27: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
28: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
29: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
30: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
31: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
32: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
33: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
34: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
35: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
36: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
37: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
38: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
39: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
40: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
41: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
42: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
43: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
44: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
45: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
46: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
47: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
48: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
49: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
50: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
51: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
52: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
53: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
54: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
55: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
56: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
57: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
58: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
59: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
60: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
61: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
62: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
63: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
64: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
65: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
66: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
67: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
68: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
69: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
70: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
71: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
72: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
73: libcups.2.dylib: /usr/lib/libcups.2.dylib
74: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
75: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
76: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
77: libz.1.dylib: /usr/lib/libz.1.dylib
78: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
79: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
80: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
81: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
82: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
83: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
84: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
85: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
86: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
87: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
88: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
89: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
90: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
91: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
92: libbsm.dylib: /usr/lib/libbsm.dylib

Operating System Information
Operating System: Mac OS X 10.3.5 (Build 7M34)
CPU: G4 (7450), Number: 1, Speed: 867 MHz
gestaltPhysicalRAMSize err = 0, result = 640 MB
gestaltSystemVersion err = 0, result = 0x1035
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: 06BBE83A-EA5A-11D8-9511-000A95717BD2
Time from launch: 2 hours, 9 minutes, 32 seconds
Total errors on this client: 66
 
D

Diane Ross

I have been steadily reporting this via the error system, but never received
even a hint that ³yeah we got it²

This is a reporting system. You should not expect to receive a reply.

. I have a PB G4/867 with 10.3.5 and
Entourage 2004, anytime I close the main window the app crashes upon it¹s next
scheduled send/receive. If I minimize the window or Hide it it works fine.
But close the window and your toast. I have nuked the machine and the machine
recreates the problem when reinstalled. I have 1 pop mail account, 2 imap
accounts (1 .mac and an additional University of Phoenix), and a News server
account with SSL requirements. I had become quite used to this behavior with
Apple Mail and have quite a few apps running, so I don¹t want another icon in
the dock if I can avoid it.

Instead of closing Entourage, I would like to suggest hiding. I like to use
command-option click on a Dock icon to hide all apps other than the one I
just selected. You can also use command H to hide.

Are you saying the problem happens with Apple mail too?

For now, if I minimize the main window it runs
for days, first send/receive after I close it, it crashes. I¹ll be glad to
assist in any manner I can to resolve this, I would like the standard behavior
if at all possible.

I just tried closing my main window and downloaded with no problems. I also
do not remember this being reported before.

To find out what is wrong on your system, follow the steps on Troubleshoot
Basics.

<http://www.entourage.mvps.org/troubleshoot/basics.html>

You also might want to check out other Troubleshooting tips here:

<http://www.entourage.mvps.org/troubleshoot/index.html>

Let us know how this goes.
 

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