ENTOURAGE CRASHES

S

Shima

Installed Office 2008 on intel-powered Macbook running Leopard. Worked perfectly, and imported all my stuff from Office 2004. Turned on my Macbook today and all data was wiped from Entourage. It was like a virgin program. Even the setup assistant appeared.

How do I restore everything? Installation removed Office 2004, but I have that in my backup disk. Tried putting 2004 back in applications, and running setup, but the setup feature didn't find the material. Please advise.
 
D

Diane Ross

Installed Office 2008 on intel-powered Macbook running Leopard. Worked
perfectly, and imported all my stuff from Office 2004. Turned on my Macbook
today and all data was wiped from Entourage. It was like a virgin program.
Even the setup assistant appeared.

Did you perhaps move the Microsoft User Data folder from Documents folder?

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error. Sometimes updating software
(including the OS) can cause problems where files go missing. See this link
for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top