entourage data dissapeared

  • Thread starter wendyofftherails
  • Start date
W

wendyofftherails

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Email Client: pop

I am a fairly new MAC user. LAst night I copied across everything on my hard drive to an external hard drive to back it up. Today when I opened up Entourage all my emails, address book everything has gone. I believe the info is held in a database in office/documents/microsoft word 2004/identity but I cannot work out how to get it back! HEEEEELLLPPP!!!
 
W

wendyofftherails

I am a fairly new MAC user. LAst night I copied across everything on my hard drive to an external hard drive to back it up. Today when I opened up Entourage all my emails, address book everything has gone. I believe the info is held in a database in office/documents/microsoft word 2004/identity but I cannot work out how to get it back! HEEEEELLLPPP!!!

I should add that I can see there is data in the database in the "main" identity folder (2.33 gb) but entourage does not seem to be recognising it?
 
D

Diane Ross

I should add that I can see there is data in the database in the "main"
identity folder (2.33 gb) but entourage does not seem to be recognising it?

See this screenshot:

<http://www.entourage.mvps.org/database/index.html#db1>

You'll note the Office 2004 Identities folder inside the Microsoft User Data
folder. Inside your Identities folder, you can have multiple Identity
folders. By default Entourage names your Identity "Main." Inside Main you
have 4 files:

Database
Mailing Lists
Rules
Signatures
(this is for Office 2004, Office 2008 contains My Day.plist.)

If you move or copy, you need to copy the entire Main Identity folder with
these 4 files.

You are correct, the info is stored in the database file. It must be in the
Microsoft User Data folder --> Office 2004 Identities folder in your
Documents folder or Entourage will open in a new blank Identity.

If you moved it, move it back. If you have used the new one, you will need
to rename it so the Finder will not overwrite it. You will have to manually
move your data to the other Identity.

One thing to note since you are a new Mac user, copying over files works for
your Documents folder, but for a true backup with the correct permissions,
you need to use software that makes a true backup. I recommend SuperDuper!
$27.95. I¹m not affiliated with the product. Just a satisfied user.
<http://www.shirt-pocket.com/> It has a feature called a Sandbox, that will
save you if a system update goes bad. As a new Mac User, you need something
like this to make the transition easier. I'll be happy to discuss with you
backup options. I'm sure other list members will have additional options
they can offer so you can make a choice that works for you.

Let me know if you need further assistance. Cheers and Welcome to Mac! I
have a few tips and links posted to help new users here:

<http://www.entourage.mvps.org/new2mac/index.html>
 
R

richjonesjr

I am a fairly new MAC user. LAst night I copied across everything on my hard drive to an external hard drive to back it up. Today when I opened up Entourage all my emails, address book everything has gone. I believe the info is held in a database in office/documents/microsoft word 2004/identity but I cannot work out how to get it back! HEEEEELLLPPP!!!

The same thing just happened to me. I downloaded 6 updates and my computer restarted. When I opened Entourage, nothing was there. I have tried to rebuild the database but nothing happened. I can locate my identity but I'm not sure how to import the data. I've tried several ways with no luck.

There has to be something with the updates. Any advice?
 
D

Diane Ross

The same thing just happened to me. I downloaded 6 updates and my computer
restarted. When I opened Entourage, nothing was there. I have tried to rebuild
the database but nothing happened. I can locate my identity but I'm not sure
how to import the data. I've tried several ways with no luck.

There has to be something with the updates. Any advice?

Did you follow the advice I gave the other user?

If you cannot find Microsoft User Data folder, Office Identities folder,
then there are a couple of other possibilities.

See the solutions here:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top