Entourage does not display accented characters

[Percy]

Hello,

I am having this problem with Entourage: it does not display accented
characters, instead it shows a "double-triangle" with an interrogation
sign inside. (I don't know the name for that "double-triangle", it is
two triangles together, one on top of the other, the one on top is
looking up and the one on the bottom is looking down, I'm not sure if
that makes sense!).

I thought Mac OS X fonts got corrupted so I formatted the HD and
reinstalled everything only to find out that Entourage still does not
display the accented characters.

I have formatted the HD and reinstalled everything again but did not
copy the Entourage Identity that contains all my messages (including
those with undisplayed accented characters).

Could it be that my Entourage database got corrupted (I don't think so
because I can see everything)? Can I import everything from my old
Identity (which is backed-up in an external HD) to the new Identity
Entourage created for me in the Macintosh HD?

Does anyone know how to solve this issue?

Thanks a lot!

Percy

 

[Barry Wainwright [MVP]]

What version of Entourage?

eèéêëēĒĔĕĖė

 

[Percy]

Entourage 2004 11.2.5

What version of Entourage?

eèéêëeEEeEe

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>

 

[Percy]

By the way, this only applies to incoming messages.

 

[Corentin Cras-Méneur]

By the way, this only applies to incoming messages.

I sure get all the accents I should in ENtourage. I suspect the messages
you receive use an atypic encoding that Entourage fails to properly
decode.
You can go to Format:Character Set and try another encoding method (by
default, detection is automatic and this has worked very well for me).
The headers of the e-mail can give you a clue as to what method has been
used by the e-mail application that sent the message.


Corentin

 

[Allen Watson]

I sure get all the accents I should in ENtourage. I suspect the messages
you receive use an atypic encoding that Entourage fails to properly
decode.
You can go to Format:Character Set and try another encoding method (by
default, detection is automatic and this has worked very well for me).
The headers of the e-mail can give you a clue as to what method has been
used by the e-mail application that sent the message.

A good one to try first is "Western European (Windows)", because Windows
uses different codes than the Mac for characters beyond the basic 128. Open
a message with the garbled characters, and use Format->Character Set to
select the above, and see what happens.

 

[Percy]

Tried that one some minutes ago and it didn't work... I had the Unicode
(UTF-8) Language settings so every language available should display
properly.

Here's an example of an incoming message subject line: Innovare -
Estudio de Dise?o Gr?fico y Publicidad

It says Dise?o instead of Diseño, and Gr?fico instead of
Gráfico.

I thought it could be a .Mac server problem but the message was also
send to a Yahoo address and arrived in the same way.

Any ideas?

Please help!

 

[Corentin Cras-Méneur]

Tried that one some minutes ago and it didn't work... I had the Unicode
(UTF-8) Language settings so every language available should display
properly.

Well I'm not sure that would be the case. UTF-8 is not the default
encoding option used by most servers and there is no reason why UTF-8
would decode the other formats properly.

Did you look at what was mentioned in the headers of the e-mail??


Corentin