Entourage Errors with Exchange

[D]

Entourage won't login to Exchange yielding error messages:

Eail could not be received at this time. The server for account "John's
Email Account" returned the error "Logon failure: unknown username or bad
password. Your username/password or security settings may be incorrect.
Would you like to try re-entering your password?" (OS 10.4 and OS 9.1 manual
setup login error -- clicking the Yes button and re-entering the password
yields the same message.)

<OR>

"Logon failure: unknown username or bad password -17900" (Verify button in
Entourage on OS 10.2.8/Entourage 2004)

Here's what has been done so far:

1. Windows 2003 Server SBS has been fully patched

2. Exchange configured & successfully tested using OWA (Mac & PC) AND
Outlook 2003 on a PC

3. IMAP service was changed from disabled to enabled and set to auto start

4. IMAP virtual server was started

5. verified SMTP service running

6. verified SMTP Virtual Server running

7. Server was cold booted.

8. On Entourage Account Settings tab tried:

a. Account ID -- tried AD usernames (john and (e-mail address removed)), Exchange
usernames (jsmith and (e-mail address removed)), also tried a user account where
the AD and Exchange usernames were the same (steve, (e-mail address removed),
(e-mail address removed)) and all yielded the first error, above.

b. Exchange server -- tried ip address (used both 192.168.1.1 AND
192.168.1.1/exchange), fqdn (used SERVER.addomain.local and
SERVER.addomain.local/EXCHANGE), and URL (http://192.168.1.1/EXCHANGE AND
http://SERVER.webdomain.com/EXCHANGE). It finds the server via either ip
address and fqdn methods but reports "The server can't be found" when using
the URL method.) This does not appear to be a DNS issue (see details #4,
below).

9. On Directory tab tried:

a. Tried LDAP Server names ldap.server.addomain.local and 192.168.1.1 and
also tried leaving this blank

b. Tried Search Base cn=users,dc=addomain,dc=com and also tried leaving this
blank

c. Tried Advanced Settings The Server Requires Me to Log On (checked and
unchecked) and Override default LDAP port 3268 (checked and unchecked at
port 389), all 4 permutations

10. Tried Entourage 2004 11.1.0 on Mac OS 10.2.8 and OS 10.4.1 and Entourage
2001 SR1 9.0.1 on Mac OS 9.1. Resulted in same error message at top.

11. Tried deleting and recreating the Entourage Exchange account

12. Tried restarting Entourage after each change (e.g., 8 & 9, above)

Details:

1. Customer has SBS2003 (fully patched) running Exchange 2003 with PC and
Mac clients running Outlook 2003 (PC running XP) and Entourage 2004 & 2001
(Mac running OS X 10.2.8 and 10.4.1)

2. OWA works fine with Macs (OS X 10.2.8 & 10.4.1) & PC (XP) by entering
http://192.168.1.1/EXCHANGE and entering the AD username & password.

3. Outlook 2003 works fine with PC (XP).

4. ping server.webdomain.com and ping server.addomain.local both show
success!

5. we do not have SSL and it is NOT an option

6. we do not have root certificates installed on the Macs, as suggested by a
previous error message, but multiple articles indicate this is not a problem
and that you should be able to login with your username and password
credentials.

Please help!

 

[Adrian Carp]

Hi,
Had for some time the very like issue, only that we're using exchange
5.5
and entourage2004 - we couldn't make it work.
Solution that we've found.
Creating an POP3/SMTP service like "192.168.1.1"
Mailbox should be : DOMAIN\Username\ExchangeAlias
Pswd: normal network password

And it worked

Hope it will be useful.

 

[rob.vaudin]

Hi

Always get this problem when connecting internally via network, I can
however connect via VPN without problem. Also the Apple Mail Client
works happily internally.

Only time I managed to get this to work was setting intenal account as
SMTP

Also have a client who has this issue on One Mac all others work fine

Any Ideas

Cheers

 

[neilt]

Running into this issue as well with 2 of our users so far.
There is nothing wrong with the user's account on the exchange server.
They can use OWA fine. They can log in on a PC and use outlook with no
issues either. Only in Entourage does the problem occur.

When they first launch and enter the password, it will send any emails
they have queued up, and it will sync their folders, but then it throws
up the password error dialog and everything stops.

 

[Alan Quirt]

I think that the recent updates at both ends have broken the
communication between Keychain and Entourage. Here's my work around:

Remove the password for Exchange in your Entourage accounts. When
Entourage connects to Exchange, it will ask you for your password. Enter
it, but do NOT click the box to have the password saved. Entourage will
then keep using that password with no problems until you quit out of it.
If instead you save the password, Entourage goes to Keychain each time
it wants to communicate with Exchange, and that's when it fails.