Entourage Freezes or hangs when reading a message with a pdf

P

philcebutv

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hi

Does anyone has this problem, Entourage Freezes or hangs when reading a message with a pdf that are created by adobe products. Is there a way to fix this?

We mainly force quit entourage cause it will just hangs forever.
 
D

Diane Ross

[email protected] said:
Does anyone has this problem, Entourage Freezes or hangs when reading a
message with a pdf that are created by adobe products. Is there a way to fix
this?

We mainly force quit entourage cause it will just hangs forever.
Click to expand...

First make sure you have downloaded the entire message. I would remove
attachment from the message and open it in with Adobe Reader or Preview.
 
J

Jensen, Casey

Yes, we've had this issue as well. It's only happened to us once. I had the
users force quit entourage and read/delete the email from their outlook
webmail. Didn't dig any deeper or do anything to solve the problem, let me
know if you've found a solution. I also noticed the PDF in the message would
open fine in Acrobat, but crash preview.

Thanks
Casey Jensen
 
P

philcebutv

[email protected] said:
First make sure you have downloaded the entire message. I would remove
attachment from the message and open it in with Adobe Reader or Preview.
Click to expand...

How do I do that? All account is configured as POP. How can we fix this? Really hates when clients complaining and would always saying F**CK in to your face..

any guidance on how to solve this?
 
P

philcebutv

Yes, we've had this issue as well. It's only happened to us once. I had the
users force quit entourage and read/delete the email from their outlook
webmail. Didn't dig any deeper or do anything to solve the problem, let me
know if you've found a solution. I also noticed the PDF in the message would
open fine in Acrobat, but crash preview.

Thanks
Casey Jensen
Click to expand...

Please post here also if you find a fix for this..
 
P

philcebutv

logs are saying...

1/26/09 5:42:29 PM Entourage[341] Unable to use font: no glyphs present.
1/26/09 5:42:29 PM Entourage[341] Unable to use font: no glyphs present.
1/26/09 5:42:29 PM Entourage[341] Unable to use font: no glyphs present.
1/26/09 5:42:29 PM Entourage[341] Unable to use font: no glyphs present.
1/26/09 5:42:29 PM Entourage[341] Unable to use font: no glyphs present.

when this message is click Entourage then will find a certain font that I think was used when creating the pdf from adobe.

What's glyphs?
 
P

philcebutv

cant drag it since when i click the message it does not priview the message and entourage will sart to freeze. Man I've been goggling for this issue's of entourage for more than a week now.
 
D

Diane Ross

[email protected] said:
cant drag it since when i click the message it does not priview the message
and entourage will sart to freeze. Man I've been goggling for this issue's of
entourage for more than a week now.
Click to expand...

It sounds like the file is so big it's causing problems in Entourage. Turn
off preview pane and open the message.

View --> Preview Pane --> None

It could be that the message is only partly downloaded. Hold Shift key down
when launching Entourage to disable schedules from firing. This should allow
you to open the message after you turn off the preview pane.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/entouragehelp>
 
P

philcebutv

[email protected] said:
It sounds like the file is so big it's causing problems in Entourage. Turn
off preview pane and open the message.

View --> Preview Pane --> None

It could be that the message is only partly downloaded. Hold Shift key down
when launching Entourage to disable schedules from firing. This should allow
you to open the message after you turn off the preview pane.

--
Diane
Entourage Help Page
Entourage Help Blog
YouTalk
Twitter: follow
Click to expand...

thanks for this. I Can no delete the message. Will try to do what you suggest...

Update: in Frustration I click the message and leave the entourage by itself while freezing.. after 5 minutes of waiting the message with an adobe created pdf preiview in preview pane.. but still sucks cause clients are complaining. I told them to wait..

THE FILE IS JUST LESS than 1 MB. To be concise its 848 KB.

any guidance?
 
P

philcebutv

MICROSOFT GUYS PLEASE HELP.. Really need to fix this issues. Other files attached seems to be no problem. Only PDF's that are created from adobe apps specially indesign/photoshop and illustrator
 
W

William Smith [MVP]

MICROSOFT GUYS PLEASE HELP.. Really need to fix this issues. Other
files attached seems to be no problem. Only PDF's that are created
from adobe apps specially indesign/photoshop and illustrator
Click to expand...

You're not speaking to Microsoft here. We're all Entourage users just
like you. We can only offer suggestions. This isn't official Microsoft
support.

I don't think the problem with your PDFs is size but rather complexity.
Are you creating PDFs from files that have a lot of vector art or have a
lot of elements? on the pages?

Are you creating multi-page PDF files? Have you tried just one page at a
time to locate which page is causing problems?

Are you embedding and sub-setting all fonts at 100%? How many fonts are
in the document? Are any of them unusual-looking or highly decorative?

I suggest you try to locate the elements that are causing the problem by
deleting half the items on the page, creating the PDF and testing. If
rendering is still slow then delete half of what's left and repeat. Do
this until you hit whatever is causing the PDF to render so slowly.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 
P

philcebutv

Thanks for the suggestion.. but sad thing is the same pdf file can be viewed in Apple Mail. This pdf are created from Adobe InDesign with Pictures and some fonts.
 
W

William Smith [MVP]

Thanks for the suggestion.. but sad thing is the same pdf file can be
viewed in Apple Mail. This pdf are created from Adobe InDesign with
Pictures and some fonts.
Click to expand...

I still suggest going through the steps to see if something within the
PDF is triggering the problem in Entourage. At least you'll have an idea
of whether or not you can do something to avoid it and you'll be able to
provide Microsoft feedback to fix the problem.

Additionally, Entourage uses the same engine as Safari to display PDFs.
Save the PDF to your Desktop and then use File --> Open in Safari and
see what happens there.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 
P

philcebutv

Bill,

the pdf can be displayed well in Safari.

Can someone help me about this.. can I send this file to you and see if your entourage will hung up?

I wanted to do what you suggest however we have so many deadlines to meet and project to finish.
 
D

Diane Ross

[email protected] said:
Can someone help me about this.. can I send this file to you and see if your
entourage will hung up?
Click to expand...

I've tested some pdfs that had trouble in Entourage. Entourage would seem to
hang but eventually would show the message. If you want to send me a test
example, send the message you received with the pdf and archive (zip) the
file.

<http://www.entourage.mvps.org/support_options/email.html>
--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
P

philcebutv

Diane I have emailed you both on mpvs nad gmail account..

waiting for your response..
 

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