Entourage identity

P

pja_gl

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have MS Office for Mac Student version and cannot use Entourage for Mac 2008. When I try to open I get this message ' This identity cannot be opened with this version of Entourage' ?
 
W

William Smith

I have MS Office for Mac Student version and cannot use Entourage for
Mac 2008. When I try to open I get this message ' This identity
cannot be opened with this version of Entourage' ?
Click to expand...

Are you upgrading an identity or have you recently re-installed Office
2008? Have you applied all the Office 2008 updates and brought it
up-to-date (currently 12.1.1)?

You can up download the latest combo updater from Microsoft's website
<http://www.microsoft.com/mac/downloads.mspx>.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
 
P

pja_gl

Are you upgrading an identity or have you recently re-installed Office
2008? Have you applied all the Office 2008 updates and brought it
up-to-date (currently 12.1.1)?

You can up download the latest combo updater from Microsoft's website
.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page
Entourage Help Blog
YouTalk
Click to expand...
 
P

Phil

I have the same problem posed above -- "identity cannot be opened with this version of Entourage." I've been running a 2002-era version of Office for Mac and am trying to upgrade to Mac '08. When I try to do the update recommended, I get a message saying I "cannot install Office 2008 SP1 Update (12.1.0) on ths volume. A version of the software required to install this update was not found on the volume." I read on the Microsoft site that "iIf Office Installer does not find an upgrade-eligible version of Office, click Continue to skip the search process. You will be given another opportunity to browse to the folder or CD that contains the upgrade-eligible version of Office" But I do NOT get a "continue" option that enables me to bypass the update; if I don't update, I hit a dead end. I'm running OS 10.4.11 on an Power PC G4 eMac, 1 GHz CPU speed and 512 RAM -- all of which are specs that seem to meet the requirements for Office '08.
(e-mail address removed) wrote: > > > I have MS Office for Mac Student
Click to expand...
version and cannot use Entourage for > > Mac 2008. When I try to open
I get this message ' This identity > > cannot be opened with this version
of Entourage' ? > > Are you upgrading an identity or have you recently
re-installed Office > 2008? Have you applied all the Office 2008 updates
and brought it > up-to-date (currently 12.1.1)? > > You can up download
the latest combo updater from Microsoft's website > . > > Hope this helps!
 
M

Mickey Stevens

Can you clarify what version of Office you're using on your computer? There
have been three versions of Office for OS X: X (10), 2004 (11), and 2008
(12). The updates available on the Mactopia site are only for people who
have purchased Office 2008, not people who are using Office X or Office
2004. If you wanted Office 2008, you would need to purchase it (possibly an
Upgrade copy, since you should be eligible), and then apply the updates from
the website.

If you have Office 2004 or Office X, you can find the latest update links
here:
http://home.earthlink.net/~mickey.stevens/tutorials/update.html
 
D

Diane Ross

Phil said:
I have the same problem posed above -- "identity cannot be opened with this
version of Entourage." I've been running a 2002-era version of Office for Mac
and am trying to upgrade to Mac '08. When I try to do the update recommended,
I get a message saying I "cannot install Office 2008 SP1 Update (12.1.0) on
ths volume. A version of the software required to install this update was not
found on the volume." I read on the Microsoft site that "iIf Office Installer
does not find an upgrade-eligible version of Office, click Continue to skip
the search process. You will be given another opportunity to browse to the
folder or CD that contains the upgrade-eligible version of Office" But I do
NOT get a "continue" option that enables me to bypass the update; if I don't
update, I hit a dead end.
Click to expand...

Have you been able to install Office 2008 from the CD. Are you using an
upgrade Office 2008 DVD? Do you still have the old Office installed? The
installer must find the old copy or you can insert the install CD and point
to it.

See this page for help installing Office 2008:

I'm running OS 10.4.11 on an Power PC G4 eMac, 1 GHz
CPU speed and 512 RAM -- all of which are specs that seem to meet the
requirements for Office '08.
Click to expand...

You will see a HUGE improvement if you install more RAM. This is barely
enough to run the OS. I suspect that your drive might be pretty full too.
Use the Activity Monitor in Utilities to check. Click on the Disk Usage tab.
It will show you how full your drive is. You must have at least 10% in order
for your system to "breathe."

If you need an excuse to get a new computer, the cost of upgrading the old
eMac would be better spent on a new computer.
 
P

Phil

Thanks, I appreciate your efforts to help me. I've been using Office X. I've tried to follow the upgrade instrux, but am still running into a dead end. Maybe it's the age/capacity of my eMac, but the Activity Monitor usage numbers seem to show enough elbow room, so I think the problem is more likely my techno-incapacity. At this point, I've invested all the time I can afford to give to this, so I'll have to throw in the towel and see if I can hire someone competent to help me. If he/she also advises that I ditch the eMac, well, I'll jump off that bridge if I get to it. Had hoped to squeeze another year or so out of the eMac, which has been working OK til now.

:




I have the same problem posed above -- "identity cannot be opened with
Click to expand...
this > version of Entourage." I've been running a 2002-era version of
Office for Mac > and am trying to upgrade to Mac '08. When I try to do
the update recommended, > I get a message saying I "cannot install Office
2008 SP1 Update (12.1.0) on > ths volume. A version of the software required
to install this update was not > found on the volume." I read on the Microsoft
site that "iIf Office Installer > does not find an upgrade-eligible version
of Office, click Continue to skip > the search process. You will be given
another opportunity to browse to the > folder or CD that contains the
upgrade-eligible version of Office" But I do > NOT get a "continue" option
that enables me to bypass the update; if I don't > update, I hit a dead
end.





Have you been able to install Office 2008 from the CD. Are you using an
upgrade Office 2008 DVD? Do you still have the old Office installed? The
installer must find the old copy or you can insert the install CD and
point to it.





See this page for help installing Office 2008:







I'm running OS 10.4.11 on an Power PC G4 eMac, 1 GHz > CPU speed and
Click to expand...
512 RAM -- all of which are specs that seem to meet the > requirements
for Office '08.





You will see a HUGE improvement if you install more RAM. This is barely
enough to run the OS. I suspect that your drive might be pretty full too.
Use the Activity Monitor in Utilities to check. Click on the Disk Usage
tab. It will show you how full your drive is. You must have at least 10%
in order for your system to "breathe."





If you need an excuse to get a new computer, the cost of upgrading the
old eMac would be better spent on a new computer.





-- Diane
 
D

Diane Ross

Phil said:
At this point, I've invested all the time I can afford to give to this, so
I'll have to throw in the towel and see if I can hire someone competent to
help me. If he/she also advises that I ditch the eMac, well, I'll jump off
that bridge if I get to it. Had hoped to squeeze another year or so out of the
eMac, which has been working OK til now.
Click to expand...

You can contact me off list and I'll see if I can help you.

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>

I can empathize. Recently, my G4 died suddenly. I had thought it would last
another year or so.
 
P

pja_gl

Are you upgrading an identity or have you recently re-installed Office
2008? Have you applied all the Office 2008 updates and brought it
up-to-date (currently 12.1.1)?

You can up download the latest combo updater from Microsoft's website
.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page
Entourage Help Blog
YouTalk
Click to expand...

Thanks Bill, I have just installed Office. I have now re-installed and updated and things seem to be fine right now, thanks again. pja_gl
 
G

Glenn Vandevoorde

I just upgraded from Office 2004.

I can't open entourage, it says it can't access my data and I need to rebuild the database. The database utility opens but there is no identity I can select.

The database seems to exist in the right folder, but I can rebuild, verify or do anything.

What can I do?

Thanks
 
D

Diane Ross

Glenn Vandevoorde said:
I just upgraded from Office 2004.

I can't open entourage, it says it can't access my data and I need to rebuild
the database. The database utility opens but there is no identity I can
select.

The database seems to exist in the right folder, but I can rebuild, verify or
do anything.

What can I do?
Click to expand...

You can open Entourage 2004 and manually export your data.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 

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