Entourage Keeps Freezing

[itsmekaren]

Hi,
I have Entourage 2004, 11.3.6, OS 10.4.11. I have not changed anything on my computer but suddenly Entourage has begun to regularly 'hang'. I'll tell it to check messages and it just spins supposedly checking until I have to force quit. When I hit Apple+Alt+Esc, it says 'Entourage not Responding' next to Entourage. If I quit and restart the program it's fine... until it happens again. I've had a couple weird things happen on my Firefox 2.0.0.11 too (starting around the same time). Could I have picked up a bug? I have restarted the computer, I have cleared my browser cache, and I tried to use the Disk Utility to 'fix' the weirdness but 'repair disk' does not come up as an option.

Please Help!

 

[Diane Ross]

I have Entourage 2004, 11.3.6, OS 10.4.11. I have not changed anything on my
computer but suddenly Entourage has begun to regularly 'hang'. I'll tell it
to check messages and it just spins supposedly checking until I have to force
quit. When I hit Apple+Alt+Esc, it says 'Entourage not Responding' next to
Entourage. If I quit and restart the program it's fine... until it happens
again. I've had a couple weird things happen on my Firefox 2.0.0.11 too
(starting around the same time).

Could I have picked up a bug?

Probably not.

I have
restarted the computer, I have cleared my browser cache, and I tried to use
the Disk Utility to 'fix' the weirdness but 'repair disk' does not come up as
an option.

Check Startup Items in System Preferences to see if you have multiple
Microsoft Database daemons. If you do, delete all and let Entourage create a
new one when launched.

You can't Repair the disk you are booted from. You can and should run Repair
Permissions from the startup disk, but you can't repair a drive that's the
boot drive.

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

More info on why applying the combo updater helps:

<http://www.entourage.mvps.org/troubleshoot/combo.html>

 

[itsmekaren]

Thanks. Repairing the disk seems to have done it! Thank you, Karen

 

[itsmekaren]

Looks like I spoke too soon. Entourage is still freezing. I have followed all of your suggestions (twice). What next?
Thanks for the help!
Karen

 

[itsmekaren]

Am I just stuck with this problem?? Can nobody offer anymore advise about my Entourage and its freezing issues? Somebody pleeeeeez help!

 

[Sam]

Hi i am a new convert to mac from PC. I kind of regret it now i have had nothing but trouble.

Does any one know why i can not set my .mac email address with entourage? I have followed the instructions to set up my account, but it seems the account receives emails okay but will not send emails. When trying to send mail i get an error message that the smpt server has timed out "Error: -3259" . can anyone help?

thanks
sam

 

[MVP]

To Sam:
You can find information about the problem you are having on the Entourage Help Pages. Look under the "Error Page" link and search for the error number you give, -3259.

If that does not help, please post your question as a new post, rather than a reply to a question that has nothing to do with your problem. Start a new thread. Otherwise, you may not get much response!

 

[MVP]

To Karen: No, you are not "stuck with this problem." The people like me or Diane who respond to questions here are users like you. We have other occupations; this isn't our job. This is not a direct line to Microsoft. So sometimes, you have to be patient until someone knowledgeable comes along and can help you.

You say you followed all Diane's suggestions twice. Does that refer just to repairing your disk, or did you actually run the Mac OS X combo updater?

There are a number of other things you might try, which are outlined on the Entourage Help Pages. Check them out here:

http://www.entourage.mvps.org/troubleshoot/send_receive/index.html

Try relevant suggestions there and let us know how it goes.

 

[OC]

I'm also having a crash problem with Entourage. When i click the "Overview" tab in project center I get the spinning rainbow circle of death, all the time. Any ideas. Cheers.

 

[NRGJSY]

On starting up my mac pro this morning, Entourage failed to start up, stalling at the product license panel that pops up just before launching the application fully. I found the same problem occurs with all the other applications in Office X (Word, Powerpoint and Excel). I uninstalled and re-loaded Office X and the fault continues. I upgraded to Leopard when it was launched so do not think this is the problem.
Does anybody have an idea what could be causing the problem and, this is my main concern, will Time Machine have saved details of all my contacts and recent emails in Entourage as i have some important emails that I need to recover

 

[Diane Ross]

Looks like I spoke too soon. Entourage is still freezing. I have followed
all of your suggestions (twice). What next?

Try testing in a new User. Go to System Preferences and create a new User.
Try testing Office there. This will tell you if it¹s a system wide or User
folder problem.

Did you try the combo updater? See this page for other solutions to
crashing:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>

 

[Diane Ross]

To Sam:
You can find information about the problem you are having on the Entourage
Help Pages. Look under the "Error Page" link and search for the error number
you give, -3259.

If that does not help, please post your question as a new post, rather than a
reply to a question that has nothing to do with your problem. Start a new
thread. Otherwise, you may not get much response!

There seems to be a problem with links getting inserted using the interface.
I highly suggest using any newsreader to send in your messages rather than
use the web interface. Entourage has a newsreader that¹s easy to set up.

How to subscribe to the Microsoft Entourage newsgroup

<http://www.entourage.mvps.org/support_options/subnews.html>

You¹ll find the error page here:

<http://www.entourage.mvps.org/error/page.html#error-3259>

However, error solutions are not always exact. Did you follow the steps here
to set up your .Mac account? You might be happier with POP rather then IMAP
if you don;t have multiple computers.

<http://www.entourage.mvps.org/accounts/mac_com.html>

Be sure to see my New2Mac page for links and help:

<http://www.entourage.mvps.org/new2mac/index.html>

 

[itsmekaren]

Allen,
I was not being impatient, I know that this is not your job, and I know that this is not a direct line to Microsoft. I usually enjoy and appreciate my interaction with MVPs and the invaluable assistance they offer. I only re-emailed because, in the past, when I have posted a problem, the responses were very rapid; on this occasion, because of the lag time, I feared I was experiencing an unsolvable problem.

Thank you for your suggestions.
Karen

 

[rickf]

I'll chime in here -- two Entourage 2004 issues have cropped up in recent weeks.

This is showing up after (currently-patched) Entourage 2004 freezes and needs to be force-quit via Finder. I'm running 10.5.2.....and Google seems to be less-than forthcoming with any assistance. Any ideas from those wiser than I?

Entourage crashed overnight, and this is what I saw in my system.log this morning:

pr 11 03:57:49 flint [0x0-0x12e12e].com.microsoft.Entourage[1711]: terminate called after throwing an instance of 'Security::CssmError
Apr 11 03:57:49 flint [0x0-0x12e12e].com.microsoft.Entourage[1711]: '
Apr 11 03:57:49 flint [0x0-0x12e12e].com.microsoft.Entourage[1711]: what(): CSSM exception
Apr 11 05:00:01 flint mDNSResponder[21]: SetupAddr invalid sa_family 0
Apr 11 05:00:31: --- last message repeated 1 time ---

....also, perhaps related, but perhaps not, when Entourage hangs (with growing frequency) I see this i HangReporter logging:

Date/Time: 2008-04-11 10:10:11 -0400
OS Version: 10.5.2 (Build 9C31)
Architecture: i386
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Rosetta: Yes
Version: ??? (???)
Parent: launchd [122]

PID: 1711
Event: hang
Time: 8.09s
Steps: 44

.....is this a problem with 10.5.2 and Entourage 2004, and should I just say **** it, update to 2008?

Thx in advance. I am stumped on this one!

 

[Guilherme Greggio]

My Entourage is freezed with a Interrogation mark over the Entourage icon on Dock.
How could I solve this?

 

[Michel Bintener]

The question mark is generated by Mac OS X, and it simply means that it
cannot find the application which you tried to launch via the Dock. To solve
the problem, drag the icon out of the Dock (don't worry, it is only a
shortcut), go to the Applications folder, locate the Microsoft Office folder
and drag the Entourage application into the Dock. You have now created a new
shortcut that should allow you to launch Entourage normally. Do you still
experience the freezes?

My Entourage is freezed with a Interrogation mark over the Entourage icon on
Dock.
How could I solve this?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[DEEP]

Hi, whenever i open Entourage ,it does not prompt me for switch identity. i had already configured two mail id's. but the switch identity dosen;t appear. :frown:

 

[Adam Bailey]

Hi, whenever i open Entourage ,it does not prompt me for switch identity.
i had already configured two mail id's. but the switch identity dosen;t
appear. :frown:

Can you choose "Switch Identity" from the Entourage menu?

 

[Diane Ross]

Hi, whenever i open Entourage ,it does not prompt me for switch identity. i
had already configured two mail id's. but the switch identity dosen;t appear.

This is similar to a setting you select when you log into your computer. You
can have it ask you for "what user" or have it automatically log in as a
specific user. Same for Entourage. Select "Switch Identity" under Entourage
in the Menu bar, there is a check box at the bottom to have this window show
up when launching.

 

[cwilliams1]

Hi,

I have Entourage 2004, 11.3.6, OS 10.4.11. I have not changed anything on my computer but suddenly Entourage has begun to regularly 'hang'. I'll tell it to check messages and it just spins supposedly checking until I have to force quit. When I hit Apple+Alt+Esc, it says 'Entourage not Responding' next to Entourage. If I quit and restart the program it's fine... until it happens again. I've had a couple weird things happen on my Firefox 2.0.0.11 too (starting around the same time). Could I have picked up a bug? I have restarted the computer, I have cleared my browser cache, and I tried to use the Disk Utility to 'fix' the weirdness but 'repair disk' does not come up as an option.

Please Help!