Entourage printing issues

[ptblue]

With PS2 installed, the print dialog box shuts down Entourage if I
select either "weekly calendar" or "calendar list." It seems to work
fine if I choose daily or monthly calendar. Running Office 2004 on G4
powerbook, and printing to HP B&W or Color laser printers... Any
ideas?

 

[Jim Vance]

With PS2 installed, the print dialog box shuts down Entourage if I
select either "weekly calendar" or "calendar list." It seems to work
fine if I choose daily or monthly calendar. Running Office 2004 on G4
powerbook, and printing to HP B&W or Color laser printers... Any
ideas?

I have no ideas, but I can report that after installing Service Pack 2, I
too have had calendar printing problems: Entourage crashes when I try to
print more than about one month of my calendar in list view. I have checked
the database with Database Utility, which has reported no problems; I have
rebuilt the database anyway; I have discarded the preferences files whose
names include Entourage; and despite all that the printing-related crashes
persist.

 

[Nathan Herring [MSFT]]

Are you submitting the crash logs via Microsoft Error Reporting? If you
click More Info (or if you're not using Microsoft Error Reporting and you
see the Apple Crash Reporter instead), could you post that report here?

It's _so_ much better when we know some of the reproduction steps for a
crash log; the bare crash log may not tell us much.

-nh

 

[Jim Rattray]

I get the same problem when trying to print weekly calendar. Word also
is crashing periodically when trying to print. Here is error log per
your request (sorry for the long post):

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-09-24 21:28:50 -0400
Application Name: Microsoft Entourage
Application Version: 11.2.0.050811
Module Name: Microsoft Entourage
Module Version: 11.2.0.050811
Module Offset: 0x0071d9d0
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x027ca060 in (Microsoft Entourage + 0x0071d9d0)
# 2 0x0248df80 in (Microsoft Entourage + 0x003e18f0)
# 3 0x0248dc20 in (Microsoft Entourage + 0x003e1590)
# 4 0x0248e7ec in (Microsoft Entourage + 0x003e215c)
# 5 0x01085944 in (Microsoft Framework UI + 0x000170a4)
# 6 0x01085d4c in (Microsoft Framework UI + 0x000174ac)
# 7 0x02494a70 in (Microsoft Entourage + 0x003e83e0)
# 8 0x024928d4 in (Microsoft Entourage + 0x003e6244)
# 9 0x02492f34 in (Microsoft Entourage + 0x003e68a4)
# 10 0x0249906c in (Microsoft Entourage + 0x003ec9dc)
# 11 0x024a53b4 in (Microsoft Entourage + 0x003f8d24)
# 12 0x004da850 in (PowerPlantZ + 0x00035a60)
# 13 0x004da3fc in (PowerPlantZ + 0x0003560c)
# 14 0x004da3b8 in (PowerPlantZ + 0x000355c8)
# 15 0x024a5178 in (Microsoft Entourage + 0x003f8ae8)
# 16 0x02496e40 in (Microsoft Entourage + 0x003ea7b0)
# 17 0x024aa028 in (Microsoft Entourage + 0x003fd998)
# 18 0x9075ed0c in ___CFRunLoopDoTimer + 0x000000B4 (CoreFoundation +
0x00036d0c)
# 19 0x9074b684 in ___CFRunLoopRun + 0x0000068C (CoreFoundation +
0x00023684)
# 20 0x9074ac38 in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation
+ 0x00022c38)
# 21 0x93129abc in _RunCurrentEventLoopInMode + 0x00000104 (HIToolbox
+ 0x00008abc)
# 22 0x93129150 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox +
0x00008150)
# 23 0x9316e41c in _AcquireNextEventInMode + 0x00000044 (HIToolbox +
0x0004d41c)
# 24 0x9331e004 in __RunAppModalLoop + 0x0000005C (HIToolbox +
0x001fd004)
# 25 0x9331df74 in _RunAppModalLoopForWindow + 0x0000006C (HIToolbox +
0x001fcf74)
# 26 0x07db0e3c in ( + 0x00000000)
# 27 0x07daf2cc in ( + 0x00000000)
# 28 0x92fadb38 in _PJCPrintDialog + 0x00000080 (Print + 0x00002b38)
# 29 0x92fade1c in
__Z18sessionPrintDialogP20OpaquePMPrintSessionP21OpaquePMPrintSettingsP18OpaquePMPageFormathPh
+ 0x000000CC (Print + 0x00002e1c)
# 30 0x024a9090 in (Microsoft Entourage + 0x003fca00)
# 31 0x02496aa8 in (Microsoft Entourage + 0x003ea418)
# 32 0x0210d580 in (Microsoft Entourage + 0x00060ef0)
# 33 0x02110bac in (Microsoft Entourage + 0x0006451c)
# 34 0x004c0950 in (PowerPlantZ + 0x0001bb60)
# 35 0x004c09a4 in (PowerPlantZ + 0x0001bbb4)
# 36 0x004c0950 in (PowerPlantZ + 0x0001bb60)
# 37 0x004c09a4 in (PowerPlantZ + 0x0001bbb4)
# 38 0x011c28d4 in (Microsoft Framework UI + 0x00154034)
# 39 0x011be400 in (Microsoft Framework UI + 0x0014fb60)
# 40 0x02205fd8 in (Microsoft Entourage + 0x00159948)
# 41 0x004c0950 in (PowerPlantZ + 0x0001bb60)
# 42 0x020c6ad8 in (Microsoft Entourage + 0x0001a448)
# 43 0x004c67c0 in (PowerPlantZ + 0x000219d0)
# 44 0x004e894c in (PowerPlantZ + 0x00043b5c)
# 45 0x931288d0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x000078d0)
# 46 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 47 0x9312edac in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000ddac)
# 48 0x9323d584 in __Z20HandleTextInputEventP14OpaqueEventRef +
0x00000034 (HIToolbox + 0x0011c584)
# 49 0x9312f134 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x00000208 (HIToolbox + 0x0000e134)
# 50 0x93128b20 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x00007b20)
# 51 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 52 0x9312edac in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000ddac)
# 53 0x9323d480 in _SendTSMEvent + 0x000000E0 (HIToolbox + 0x0011c480)
# 54 0x9323cbd0 in _SendUnicodeTextAEToUnicodeDoc + 0x0000039C
(HIToolbox + 0x0011bbd0)
# 55 0x9323c5fc in _utDeliverTSMEvent + 0x000003FC (HIToolbox +
0x0011b5fc)
# 56 0x9323c1e0 in _TSMKeyEvent + 0x00000054 (HIToolbox + 0x0011b1e0)
# 57 0x931f2e14 in _TSMProcessRawKeyEvent + 0x00000394 (HIToolbox +
0x000d1e14)
# 58 0x931f28dc in __Z27HandleCompatibilityKeyEventP14OpaqueEventRef +
0x00000130 (HIToolbox + 0x000d18dc)
# 59 0x9312563c in
__ZN13HIApplication12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x00000310 (HIToolbox + 0x0000463c)
# 60 0x931288d0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x000078d0)
# 61 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 62 0x93127ea4 in _SendEventToEventTargetWithOptions + 0x00000024
(HIToolbox + 0x00006ea4)
# 63 0x931f2584 in __Z19HandleKeyboardEventP14OpaqueEventRefm +
0x0000015C (HIToolbox + 0x000d1584)
# 64 0x9312f128 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000001FC (HIToolbox + 0x0000e128)
# 65 0x93128b20 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x00007b20)
# 66 0x93128028 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00007028)
# 67 0x9312edac in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000ddac)
# 68 0x9316fcdc in _ToolboxEventDispatcher + 0x00000058 (HIToolbox +
0x0004ecdc)
# 69 0x9320ece0 in _TryEventDispatcher + 0x0000006C (HIToolbox +
0x000edce0)
# 70 0x9320e934 in _GetOrPeekEvent + 0x0000012C (HIToolbox +
0x000ed934)
# 71 0x9320e78c in _GetNextEventMatchingMask + 0x000001B4 (HIToolbox +
0x000ed78c)
# 72 0x9320e518 in _WNEInternal + 0x00000088 (HIToolbox + 0x000ed518)
# 73 0x9320e478 in _WaitNextEvent + 0x00000048 (HIToolbox +
0x000ed478)
# 74 0x004bf284 in (PowerPlantZ + 0x0001a494)
# 75 0x020c86f8 in (Microsoft Entourage + 0x0001c068)
# 76 0x004bf06c in (PowerPlantZ + 0x0001a27c)
# 77 0x020c5838 in (Microsoft Entourage + 0x000191a8)
# 78 0x02548430 in (Microsoft Entourage + 0x0049bda0)

PPC Thread State:
srr0: 0x027ca060 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000004 lr: 0x0248df80 ctr: 0x90736f58 mq:0x00000000
r0: 0x00000140 r1: 0xbfffb8e0 r2: 0x0157b000 r3:0xbfffbd88
r4: 0xbfffb934 r5: 0x00000000 r6: 0x00000002 r7:0x00000000
r8: 0x06b00000 r9: 0x00000000 r10: 0x00000004 r11:0x06ad1a40
r12: 0x28000d80 r13: 0x00000000 r14: 0xbfffbc70 r15:0xbfffbc98
r16: 0x00000001 r17: 0x00000001 r18: 0x0000000c r19:0x00000000
r20: 0x7fffffff r21: 0xffffffff r22: 0x00000014 r23:0x06a596e0
r24: 0x01895200 r25: 0xbfffbc48 r26: 0x06abc8c0 r27:0x00000000
r28: 0x01895200 r29: 0x00000001 r30: 0xbfffba20 r31:0xbfffbc48


Thread 1:

# 1 0x90042ae8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00042ae8)
# 2 0x900428a0 in _nanosleep + 0x00000180 (libSystem.B.dylib +
0x000428a0)
# 3 0x900426d4 in _sleep + 0x00000094 (libSystem.B.dylib +
0x000426d4)
# 4 0x029ba660 in ( + 0x00000000)
# 5 0x029b9b2c in ( + 0x00000000)
# 6 0x029b9c58 in ( + 0x00000000)
# 7 0x029ba738 in ( + 0x00000000)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90042ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900428a0 ctr: 0x90042ae0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a60 r2: 0x01193e8e r3:0x0000018d
r4: 0x227d1533 r5: 0x0000018d r6: 0x00000000 r7:0x00000000
r8: 0x90042a08 r9: 0x00000000 r10: 0x90032c48 r11:0xa0006e50
r12: 0x90042ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000026 r26: 0x00000098 r27:0xf0080b40
r28: 0x0000018d r29: 0x227d1533 r30: 0xf0080b38 r31:0x90042730


Thread 2:

# 1 0x9005cce0 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005cce0)
# 2 0x02957474 in ( + 0x00000000)
# 3 0x007493d0 in (MCPCoreZ + 0x00015310)
# 4 0x006a9e44 in (MCPZ.stb + 0x001391d4)
# 5 0x006aa028 in (MCPZ.stb + 0x001393b8)
# 6 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 7 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x9005cce0 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x02957474 ctr: 0x9005ccd4 mq:0x00000000
r0: 0x0000001e r1: 0xf01019c0 r2: 0x00000000 r3:0x00000011
r4: 0xf0101a08 r5: 0xf0101a00 r6: 0xf0101ce0 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x029c4110
r12: 0x9005ccd4 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x00337e40 r30: 0xf0101ac8 r31:0xf0101ac8


Thread 3:

# 1 0x90056418 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00056418)
# 2 0x900723b0 in _pthread_cond_timedwait_relative_np + 0x00000250
(libSystem.B.dylib + 0x000723b0)
# 3 0x90b777e0 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x0007a7e0)
# 4 0x006aa594 in (MCPZ.stb + 0x00139924)
# 5 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 6 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 7 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90056418 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900723b0 ctr: 0x90056410 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c80 r2: 0xa0001fdc r3:0x00004e13
r4: 0x00005403 r5: 0x0000003c r6: 0x00000000 r7:0xf0203c00
r8: 0x00000010 r9: 0x0633fac0 r10: 0x00000004 r11:0xa0006e38
r12: 0x90056410 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0xa0afdb40
r28: 0xf0203d30 r29: 0x0632ccc8 r30: 0xa0001fdc r31:0x9007216c


Thread 4:

# 1 0x9000a738 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x0000a738)
# 2 0x9000a67c in _mach_msg + 0x0000003C (libSystem.B.dylib +
0x0000a67c)
# 3 0x9074b334 in ___CFRunLoopRun + 0x0000033C (CoreFoundation +
0x00023334)
# 4 0x9074ac38 in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation
+ 0x00022c38)
# 5 0x913a61d8 in __ZN10HALRunLoop9OwnThreadEPv + 0x00000104
(CoreAudio + 0x000151d8)
# 6 0x913a5f78 in __ZN9CAPThread5EntryEPS_ + 0x0000005C (CoreAudio +
0x00014f78)
# 7 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x9000a738 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9000a67c ctr: 0x9000a730 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0305790 r2: 0xa1b1c1d3 r3:0xf0305860
r4: 0x03000006 r5: 0x00000000 r6: 0x00000450 r7:0x00007603
r8: 0x00000000 r9: 0x00000000 r10: 0x91392fc8 r11:0xa0006c68
r12: 0x9000a730 r13: 0x00000000 r14: 0x00000000 r15:0x00000001
r16: 0x00000000 r17: 0x00000000 r18: 0x00007803 r19:0x00000000
r20: 0x028ed41b r21: 0x537505b1 r22: 0x003be128 r23:0xf0305860
r24: 0x00000450 r25: 0x00007603 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31:0x9074b010


Thread 5:

# 1 0x9001efcc in _select + 0x0000000C (libSystem.B.dylib +
0x0001efcc)
# 2 0x9075dbcc in ___CFSocketManager + 0x000001D8 (CoreFoundation +
0x00035bcc)
# 3 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x9001efcc srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9075dbcc ctr: 0x9001efc0 mq:0x00000000
r0: 0x0000005d r1: 0xf0315c90 r2: 0x003014c0 r3:0x00000040
r4: 0x00384ed0 r5: 0x00384af0 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0x00000014 r10: 0x00000008 r11:0xa0729670
r12: 0x9001efc0 r13: 0x00000000 r14: 0x00000000 r15:0xa072d9fc
r16: 0xa072d9fc r17: 0xa072d9fc r18: 0xa072d9fc r19:0x00000002
r20: 0x00384ee0 r21: 0x00384f50 r22: 0xa072d9fc r23:0x00384af0
r24: 0x00384ed0 r25: 0x00000040 r26: 0xa0731a58 r27:0xa0731a54
r28: 0x00000000 r29: 0xf0315de0 r30: 0xa0731a44 r31:0x9075d9fc


Loaded modules:

0: ShMem (11.2.0.050715 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: SoundManagerComponents (3.9.1 Reg=English Loc=0x0000):
/System/Library/Components/SoundManagerComponents.component/Contents/MacOS/SoundManagerComponents
2: AOAHALPlugin (2.5.0 Reg=English Loc=0x0000):
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin
3: QuickTimeFireWireDV (7.0.2 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
4: Unicode Encodings (2.0 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
5: AppleIntermediateCodec (124 Reg=English Loc=0x0000):
/Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleIntermediateCodec
6: ApplePixletVideo (1.2d5 Reg=English Loc=0x0000):
/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo
7: PrintCocoaUI (157.2 Reg=English Loc=0x0000):
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
8: MagicMenuEnabler (8.0.2 Reg=English Loc=0x0000):
/Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler
9: EntouragePrintPDE (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/EntouragePrintPDE.plugin/Contents/MacOS/EntouragePrintPDE
10: AdobePDFPDE (6.0.2 Reg=(null) Loc=0x0000): /Library/Printers/PPD
Plugins/AdobePDFPDE.plugin/Contents/MacOS/AdobePDFPDE
11: AdobePDFPDE700 (7.0.0 Reg=(null) Loc=0x0000): /Library/Printers/PPD
Plugins/AdobePDFPDE700.plugin/Contents/MacOS/AdobePDFPDE700
12: BRZLQuality04 (1.0.1 Reg=English Loc=0x0000):
/Library/Printers/Brother/PDEs/BRZLQuality04.plugin/Contents/MacOS/BRZLQuality04
13: PrintingCocoaPDEs (157 Reg=English Loc=0x0000):
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Plugins/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
14: PrintingTiogaPDEs (157 Reg=English Loc=0x0000):
/System/Library/Frameworks/Carbon.framework/Frameworks/Print.framework/Versions/A/Plugins/PrintingTiogaPDEs.bundle/Contents/MacOS/PrintingTiogaPDEs
15: Converter (157 Reg=English Loc=0x0000):
/System/Library/Printers/CVs/Converter.plugin/Contents/MacOS/Converter
16: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
17: PowerPlantZ (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
18: MCP RuntimeZ.DLL (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
19: MCPZ.stb (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
20: MCPCoreZ (11.2.0.050718 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
21: Microsoft Framework UI (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
22: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
23: Microsoft Entourage (11.2.0.050811 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
24: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
25: libPPDLib.dylib: /System/Library/Printers/Libraries/libPPDLib.dylib
26: libLW8Utils.dylib:
/System/Library/Printers/Libraries/libLW8Utils.dylib
27: libLW8Converter.dylib:
/System/Library/Printers/Libraries/libLW8Converter.dylib
28: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
29: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
30: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
31: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
32: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
33: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
34: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
35: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
36: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
37: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
38: libauto.dylib: /usr/lib/libauto.dylib
39: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
40: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
41: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
42: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
43: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
44: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
45: libz.1.dylib: /usr/lib/libz.1.dylib
46: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
47: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
48: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
49: libbsm.dylib: /usr/lib/libbsm.dylib
50: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
51: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
52: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
53: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
54: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
55: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
56: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
57: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
58: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
59: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
60: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
61: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
62: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
63: libcups.2.dylib: /usr/lib/libcups.2.dylib
64: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
65: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
66: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
67: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
68: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
69: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
70: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
71: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
72: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
73: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
74: libmx.A.dylib: /usr/lib/libmx.A.dylib
75: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
76: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
77: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
78: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
79: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
80: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
81: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
82: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
83: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
84: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
85: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
86: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
87: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
88: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
89: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
90: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
91: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
92: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
93: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
94: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
95: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
96: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
97: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
98: OpenGL:
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
99: DirectoryService:
/System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
100: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
101: AppKit:
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
102: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
103: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
104: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
105: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
106: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
107: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
108: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
109: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
110: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
111: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
112: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
113: AddressBook:
/System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
114: DSObjCWrappers:
/System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
115: LDAP: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
116: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
117: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
118: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
119: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
120: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
121: QuickTimeComponents (7.0.2 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
122: QuickTimeH264 (7.0.2 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
123: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
124: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
125: QuickTimeMPEG4 (7.0.2 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
126: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
127: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
128: libCFilter.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCFilter.A.dylib
129: libConverter.dylib:
/System/Library/Printers/Libraries/libConverter.dylib

Operating System Information
Operating System: Mac OS X 10.4.2 (Build 8C46)
CPU: G4 (7450), Number: 1, Speed: 1333 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1042
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: C44963A3-EBFC-11D8-B14B-000A95C7C502
Time from launch: 2 hours, 22 minutes, 2 seconds
Total errors on this client: 33

 

[Timothy Eustis]

I too have been having weekly calendar printing problems. I can print
an event from a weekly (or, i suppose out of a daily calendar.)
Daily calendar prints fine. Tasks print fine.

This only began happening AFTER I installed update. figures.

Good news with update is that I can option-drag an event and create a
copy of it! which, you couldn't do in prev. version.

tim

 

[Barry Wainwright]

Can you please post me (off-list) a screenshot of the week that you are
trying to print? I am trying to track down the steps that lead up to this
crash, and this may help.

My email address is barry at mvps dot org.

 

[Kat]

I could not print weekly views after insttalling SP2. Then
miraculously I was able to print weekly views for a few days. Now I am
back to crashing every time I try to print a weekly view.


Does anyone have any answers or suggestions?

Katherine

 

[ptblue]

will grab and email a week that wouldn't print, barry... thanks

 

[ptblue]

will grab and email a week that wouldn't print, barry... thanks

 

[jr-ri]

I have been communicating with someone from Microsoft Mac BU who says
they are working on the problem.

 

[Caryn Rose]

I can't print any week, any format, this week, last week, weeks three
months out, any view, clicking the print button or selecting print from
the menu. I am sending the data up every single time with joy because
the more I do it, the more someone will hopefully be working on this. I
used to work for Windows Update so I know that this stuff doesn't go
into a void...

 

[n9vjg]

Indeed. I'm crashing constantly everytime I print. You'll see other
threads about Entourage not displaying project links properly.

This Service Pack 2 or OSX update has been caustic to Entourage 2004
users. I really hope they fix it soon.

Meanwhile, I think I'm going to do an archive of everything and
re-install. This service pack is a time-killer.

 

[n9vjg]

Replying to myself so no one repeats the mistake...

Trying to "downgrade" to older versions, 11 and 11.1, was useless. The
database couldn't be opened by those older versions.

So I'll just suffer until Microsoft sends another update.

 

[mike]

I hope we have a solution soon. this is VERY annoying. Entourage is
limited compared to Outlook as it is, and the weekly print is an
important part of the ay my family manages our time/calendar. PLEASE
FIX!!! or tell me how to remove the last "Sevice Pack" which I have
seen other posts point to as the problem. help Please , My wife is
beating me senseless about this!!

(usually ends with "You HAD to get that stupid Mac, didn't you!!??!!"
....she conveniently now forgets the problems we had on our prior
windows based PC .)

(e-mail address removed)

 

[Bill Bryson]

I believe this problem with printing of the weekly calendar is not related
to SP2 so you should not attempt to remove it. A colleague of mine worked
on the problem and we believe that it is definitely related to the number of
events for the particular week that is being printed. We are able to print
a weekly view of a calendar week that has only a few events. However, a
week with a large number of events will cause Entourage to bomb. Sorry I
can't be more specific as to "how many" events is too many.

Another possibility that I have encountered with printing problems is a one
related to the calendar form that is chosen. Try a different form on the
Print dialog box. If Entourage bombs on selecting Print, select a week with
very few events and then try to print it. If the print dialog comes up,
remove the check on "Show Quick Preview". Cancel the print and go back to
the week you initially wanted to print. Switch the form to another choice
and try printing using it. Strangely the Quick Preview (if on) does not
seem to show any differences in the forms of the same dimensions?


Bill

 

[MIchael Halliday]

OK I can print other weeks (it does seemthat that week has less
events, however, I am NOT talking about an un reasonable amount of
appointments in the bad week either . It seems the program should be
able to handle 22 events over the course of 7 days. ARGH!!!

I can print a daily view , but I cannot print the "Work Week" or the
Weekly views/.

It seems this may be a root cause that MS should not have a a problem
fixing. Although in the past , I have not been impressed with their
attention to such matters.

 

[MIchael Halliday]

Oh, but I was remiss in not saying THANKS to Bill for the help.!!!

 

[Yuji Hayano [MSFT]]

Do you have all day event which goes over the weekend?
Recently, we found the problem with all day event which goes beyond week
boundary. For example, if you have an all day event which starts on Friday
and ends Monday, the problem happens.
There is no good workaround for that. (You could split the all day events to
daily events, or print the screen shot)
The problem should happen in Week view only.

Yuji

 

[Nathan Herring [MSFT]]

To clarify, it's actually if you have an All-day event on the first day of
the following week. It affects both Week View and Calendar List view.

-nh

 

[MIchael Halliday]

OMG, Thanks Guys, that is IT. What a random situation. Great catch.
Thanks,

I will just avoid using all day events until MS get to fixing this.
;-) I can do that. Mike