Entourage Stops recieving new emails


G

gbling

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

We have a small corporate environment using Entourage 12.2.1, most of them (but not all) will randomly stop receiving new mail messages in entourage approximately once a month. Everything else within entourage works, they see old emails, they can send, use calendar etc; just not receive new messages. The new messages appear on the exchange, but not in entourage. Creating new databases or everything else we've tried to get entourage to receive the new messages doesnt work. The only method that works so far is emptying the cache for the inbox; it then pulls down all the email down again including the new ones and will continue receiving new email until it stops again randomly in the future. Some of our users experience this behavior once a week and it is becoming a problem. Does anyone know the root cause of this problem, and how it could be corrected?
 
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A

Anu

Is there any chance you guys can upgrade to EWS? If your Exchange server is atleast Exchange 2007 SP1, then this should be possible. Moving to EWS should definitely ease this heaache.
 
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G

gbling

Unfortunately we are using exchange 2003; has anyone else out there experienced this behavior?
 

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