Entrourage 2008 and Exchange 2007

[Chris Ryder]

Hi,
I hope someone here can help. We have a Hosted Exchange 2007 environment
and use OWA. I Tried to connect entourage to this Address using the
https://..../exchange OWA Address and the (e-mail address removed)
userid/password that works fine with the Web Client.

Domain.de is obviously for our domain

After a short pause entourage displays the error message

Mail could not be received at this time.
The server for account ³xxxx² returned the error ³Logon failure: unknown
username or bad password.² Your username/password or security settings may
be incorrect. ....

I am at a loss what should I have for

AccountID: (e-mail address removed)
Domain: blank
password: xxxxx

Or

Must I put something in DOMAIN and if so what? I have tried every
combination I can think of but must be missing something.

Our provider is a Windows Bigot and will only support Outlook from Windows
and although I will now change providers I would like to get this working.

Also does the provider have to install something special on the server to
support external Entourage?

Thanks for any help even is it is just to tell me it can¹t be done.

Chris Ryder
Frustrated new Mac user

 

[William Smith]

Mail could not be received at this time.
The server for account ³xxxx² returned the error ³Logon failure: unknown
username or bad password.² Your username/password or security settings may
be incorrect. ....

I am at a loss what should I have for

AccountID: (e-mail address removed)
Domain: blank
password: xxxxx

Or

Must I put something in DOMAIN and if so what? I have tried every
combination I can think of but must be missing something.

Hi Chris!

If OWA works then Entourage should work provided you log in to OWA with
basic authentication (for example, if you use Safari then a drop-down
menu appears asking for a name and password) or forms-based
authentication (you see an "Outlook" page and you enter your name and
password on that page). If your Exchange host requires something like a
SecurID token or has his own login mechanism then Entourage won't be
able to connect.

The Domain field should have your domain entered. Try "EXAMPLEDOMAIN" or
possibly "exampledomain.de".

Also, you should make sure you have SSL enabled.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Chris Ryder]

Hi Chris!

If OWA works then Entourage should work provided you log in to OWA with
basic authentication (for example, if you use Safari then a drop-down
menu appears asking for a name and password) or forms-based
authentication (you see an "Outlook" page and you enter your name and
password on that page). If your Exchange host requires something like a
SecurID token or has his own login mechanism then Entourage won't be
able to connect.

The Domain field should have your domain entered. Try "EXAMPLEDOMAIN" or
possibly "exampledomain.de".

Also, you should make sure you have SSL enabled.

Hope this helps!

Yes we use basic authentication and I have SSL on but I have tried all
combinations and nothing works

accountID: user
Domain: EXAMPLEDOMAIN in both upper and lowercase
password:xxxx

accountID: user
Domain: EXAMPLEDOMAIN.DE in both upper and lowercase
password:xxxx

accountID: (e-mail address removed)
Domain: EXAMPLEDOMAIN in both upper and lowercase
password:xxxx

accountID: user
Domain: EXAMPLEDOMAIN.DE in both upper and lowercase
password:xxxx

accountID: (e-mail address removed)
Domain: HOSTDOMAIN (messaging24.com) in both upper and lowercase
password:xxxx

Could there be any other combination to try? I normally use lowercase in
the OWA and I am using the same in Entourage. (The OWA works fine from
Firefox and Safari)