Epson Printer is Offline? (8552779993) Here's How to Fix it!

Feb 2, 2024
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If your Epson printer is showing as offline, there could be several reasons for this issue. Here are some common causes and steps to fix it:

  1. Check Physical Connections:
    • Ensure that all cables connecting your printer to the computer or network router are securely plugged in.
    • Make sure the printer is turned on and properly connected to the power source.
  2. Restart Devices:
    • Turn off both your printer and computer.
    • Wait for a few minutes, then turn them back on.
    • Sometimes, a simple restart can resolve communication issues.
  3. Verify Network Connection:
    • Check if your printer is properly connected to the Wi-Fi network. You can do this by printing a network status sheet from the printer's control panel.
    • If the printer is not connected to the network, reconnect it following the steps mentioned in the previous response.
  4. Printer Status Check:
    • Open the "Devices and Printers" or "Printers & Scanners" settings on your computer.
    • Right-click on your Epson printer and select "See what's printing" or "Open queue" to view the print queue.
    • If there are any pending print jobs, try canceling them and then check if the printer status changes to online.
  5. Set as Default Printer:
    • Ensure that your Epson printer is set as the default printer on your computer.
    • Right-click on the printer icon in the "Devices and Printers" or "Printers & Scanners" settings and select "Set as default printer."
  6. Update Printer Drivers:
    • Outdated or corrupted printer drivers can sometimes cause offline issues.
    • Visit the Epson website and download the latest drivers for your printer model.
    • Install the drivers on your computer following the on-screen instructions.
  7. Firewall or Antivirus Settings:
    • Check if your firewall or antivirus software is blocking communication with the printer.
    • Temporarily disable firewall or antivirus protection and see if the printer comes online. If it does, adjust the settings to allow communication with the printer.
  8. Reset Printer Settings:
    • If none of the above steps work, you can try resetting the printer to its default settings.
    • Refer to your printer's user manual for instructions on how to perform a factory reset.
If you've tried these steps and your Epson printer still shows as offline, you may need to contact Epson support for further assistance, as there could be a hardware issue or more advanced troubleshooting required.