error -3170

[Logan]

I have been using Entourage as part of Office X (2001 version), with
the new Panther OS X.3.2 on my new iMac. When I was using a dial up
connection to my ISP (Earthlink), I had no problem sending and
receiving email. Since switching over to DSL connection, I have been
unable to send or receive through Entourage. I have tried all the
obvious fixes: deleting and recreating my account in Entourage,
resetting and tripple checking my Network settings in sys prefs on the
iMac, but to no avail. The message I get every time is "specified
server could not be found, error -3170. I have been able to receive
and send mail through iMail application, and the settings are all the
same. One possible coincidence: I recently downloaded a system
protection upgrade from mac online for my OS. Could there be a hitch
with some new firewall modification? If so, what fixes are there?

Logan

 

[Allen Watson]

I use DSL on Earthlink and have for years, in Entourage, with no
problems. Make sure you specify your username as your full Earthlink
address: (e-mail address removed)

The POP server I use is "mail.earthlink.net". For the SMTP server, I use
"smtpauth.earthlink.net", and in the Advanced sending options I have
"Log on using" checked, and fill in my Earthlink username and password.

If you continue to get errors, use the Window menu to open the Error Log
and post a copy of what you find there.