Error accessing file. Network Connectio may have been lost

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We run Windows XP SP 3, Office 2003 SP3 and i have a user who keeps getting the above error when trying to copy a chart or table from Excel into Powerpoint.
I have looked on the Microsoft website and can see this was an issue that was fixed in SP3 which obviously isnt the case, ive also noticed a lot of people saying about reducing the Macro Security levels to Low for both PPT and XL, i have done this and no luck.
I have given the user a new windows profile i have reinstalled office, i am running out of things to try.
Can someone please help?
 

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