Error flag: Document could not be registered

F

Fred

When word opens, I get two error flags. First on states: This document could
not be registered. It will not be possible to create links from other
documents to this document. The second error flag states: This document
could not be registered. It will not be possible to create links from other
documents to this document. (C:\Program Files\...\Startup\Normal.dot)

I have re-registered the legal, genuine office 2002 package, detected and
repaired the Word application, and reinstalled MSI.

Can anyone help me with a solution? Ready to upgrade to Office Pro 2003 but
do not want to inherit this error.

Thanks.
 
S

Suzanne S. Barnhill

This message has nothing to do with registering the program. It may have
something to do with file associations in the Registry (see
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm), but what it mostly
means is that you will not be able to use OLE links in the document. One
cause of this message (at startup) is the Blaster worm; see
http://www.microsoft.com/security/incident/blast.asp

Another possibility is the damaged Registry mentioned in "WD2002: Nothing
Happens When You Try to Drag Text or Copy and Paste Text" at
http://support.microsoft.com/?kbid=291316
 
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