Error: Internet Mail is not registered properly

[ryguy7272]

I haven’t used Outlook in quite some time. I typically use www.hotmail.com.
Just loaded Outlook and tried to check my mail in my inbox. I can see a
couple dozen new messages in there but when I click on any unread message, I
get this message, ‘Can’t open this item. Internet Mail is not registered
properly. Please reinstall and try again.’

What does this mean? Do I have to install something from my Office CD? Or,
is there some setting on Outlook that I need to look at?

Also, I recently upgraded from Office 2002 to Office 2007. When I try to
run outlook 2007, I get a message that says, ‘The requested application has
not been installed for the current user. Please rerun to install the setup.’
I know I installed this already, so I’m not sure why I’m getting prompted
with this message. Will I have to uninstall and reinstall this one
component, or is there some kind of setting I can check to see what’s going
on?

Finally, a user can have both 2002 and 2007 installed on a system, right.
The only problems I've experienced so far is some references with Access and
the issues described above.

Thanks!
Ryan---

 

[Brian Tillman [MVP-Outlook]]

Finally, a user can have both 2002 and 2007 installed on a system, right.
The only problems I've experienced so far is some references with Access and
the issues described above.

You can have two versions of Office installed, but that does not extend to
Outlook. There can be only one version of Outlook on a given O/S partition.
If you have somehow installed more than one (although it shouldn't be
possible), that could explain your problems.

To access Hotmail from Outlook, you need to use a POP account or the Outlook
Connector, the latter available only with Outlook 2003 or later.

 

[ryguy7272]

Hey Brian! Thanks for the info. How do I uninstall one of these instances
of Outlook? Let's say I want to keep the 2007 version. How do I eliminate
2002? I think this is causing a bit of a problem for me and just realized it
as I was trying to send out some emails from Access 2007. Incidentally, I
have a bit of a problem with a reference in Access 2002; seems to default to
Microsoft Access 12.0 Object Library. I'm dealing with this also. I
wouldn't expect you to know anything about that, but who knows...just maybe...

Thanks again,
Ryan---

 

[Brian Tillman [MVP-Outlook]]

Hey Brian! Thanks for the info. How do I uninstall one of these instances
of Outlook? Let's say I want to keep the 2007 version. How do I eliminate
2002? I think this is causing a bit of a problem for me and just realized
it
as I was trying to send out some emails from Access 2007. Incidentally, I
have a bit of a problem with a reference in Access 2002; seems to default to
Microsoft Access 12.0 Object Library. I'm dealing with this also. I
wouldn't expect you to know anything about that, but who knows...just
maybe...

I'd uninstall both versions of Office using Control Panel. If they won't
uninstall properly, there are articles in the MS Knowledgebase that can tell
you how to uninstall manually. See these:
http://support.microsoft.com/kb/928218 and
http://support.microsoft.com/kb/290301. Then, reinstall only the Office
version you want.

While there shouldn't be issues with lost data, it's a good idea to make
backups of your data before performing this type of activity.

 

[ryguy7272]

I repaired the error with the original CD and everything works great now! So
simple but I didn't even think of it until you mentioned it. Thanks for the
suggestion, Brian!!

 

[Brian Tillman [MVP-Outlook]]

I repaired the error with the original CD and everything works great now! So
simple but I didn't even think of it until you mentioned it. Thanks for the
suggestion, Brian!!

Good news. You're welcome.