Error message: Cannot close because a dialog is active

[Robin Chapple]

I am using WINXP Home and Office 2002

Ten day ago I changed to a new computer. Three days ago I had an
automatic update. Since then I get two error messages when I boot the
machine when there is no WORD document open.

Message One

" You cannot close MS Word because a dialog is active. Switch to MS
Word first and close the dialog."

Message Two

"This file contains macros with an expired or revoked signature. Since
you are running under High Security Level these macros will be
disabled."

I am mystified.

Thanks,

Robin Chapple

 

[Suzanne S. Barnhill]

Both these messages suggest a poorly written add-in. The two most common
culprits are the Office Plug-in in Norton AntiVirus and the Microsoft Works
Suite Add-in for Word.

 

[Pat Garard]

G'Day Robin,

Be aware that it is perfectly normal to have instances
of running Programs (including Word) that have no
visible 'WINDOW' on the Desktop.

This occurs as a result of 'automation', where ANOTHER
program requires the services of Word (in this case).

The Grand Plan topples, however, if an error occurs. Word
will request a dialog be displayed (which is also invisible), and
wait forever for a response.

Message 1 indicates that the calling Program, oblivious to the
error, has finished whatever it was doing and has tried to close
Word.

Message 2 may or may not be related to Message 1.

Your task is to identify WHAT PROGRAM is calling Word
at boot (or did you mean LOGIN?) time, and to decide if you
want this to continue,
AND
to identify the cause of the error (see Suzanne's reply).

[You can use Task Manager (CTRL+ALT+DEL) to verify
that an instance of Word (winword.exe) is running).]
--
Regards,
Pat Garard
Australia

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