error message: CCAPP.exe generated errors

[pnagy]

when send/receive email (have cable access) I receive this
error message: CCAPP.exe generated errors. An error log
has been created.
I use win 2000 pro and Office XP
I am unable to download email. Is there some way to fix
this?
Thanks

 

[Nikki]

I would check your machine for a possible
virus. Do you use a virus checker?

Virus Info:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

In the upper right corner of the page is a program called
Trend Micro Housecall, this is a free virus checker:
http://www.trendmicro.com/en/home/us/personal.htm
--
Nikki Peterson [MVP - Outlook]

message when send/receive email (have cable access) I receive this
error message: CCAPP.exe generated errors. An error log
has been created.
I use win 2000 pro and Office XP
I am unable to download email. Is there some way to fix
this?
Thanks

 

[pnagy]

Thank you but I swept my system for viruses twice. Using
Norton

 

[Nikki]

Have you installed a VB application lately?

Have you tried using the "Detect and Repair" utility yet?
Open Outlook
Select the HELP menu
Select DETECT AND REPAIR...

 

[nik]

CCAP is a Symantec program (part of NAV or NIS)

You might want to uninstall Norton and reinstall it.

NIK