Error message on install

C

CD Tom

I have a customer that was on an early version of my program, I want to
upgrade then to the latest version so I sent them a full install of the new
program. I had then uninstall the old version and then install the new one,
but they can't install the new version, they keep getting a Run Error #75
does anybody know what is causing this. I have sent this install to many
other users and nobody else has the problem. One thing that this customer
mentioned is they are on Windows 98 but I don't see any reason that this
should cause the problem. They can put the old version back on and it runs.
Thanks for any help.
 
S

strive4peace

error 75 is path/file access error... what does your install program
actually do? Does it have an error handler so you can see what line is
causing the problem? What is the text of the error message that you get?

Add an error handler to your code

put this at the top of your program, right after the procedure
declaration (skip a line first for better readability)

'~~~~~~~~~~~~~~~~~~~~~~
On Error GoTo Proc_Err

'~~~~~~~~~~~~~~~~~~~~~~
... then your statements
'~~~~~~~~~~~~~~~~~~~~~~

put this at the end of the program

'~~~~~~~~~~~~~~~~~~~~~~
Proc_Exit:
On Error Resume Next
'release object variables if any
Exit Function

Proc_Err:
MsgBox Err.Description, , _
"ERROR " & Err.Number _
& " ProcedureName"

'press F8 to step through code and debug
'remove next line after debugged
Stop: Resume
Resume Proc_Exit

'~~~~~~~~~~~~~~~~~~~~~~

where
ProcedureName is the name of your procedure so you can identify what
code the problem is in when you see the error



Warm Regards,
Crystal
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:) have an awesome day :)
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